Customer Ratings & Reviews

Worst washer ever coupled with horrible customer service. I bought $3500 worth of LG Washers (Yes I bought the little washer that sits under the big washer. Huge Mistake!!) and dryer in February 2023. In November I realized it had been leaking for some time ruining my laminate floor and requiring mold remediation and carpenter work for the ruined baseboards. $6650 worth. You can see in the photos that the rubber hose rubbed holes in itself due to poor design or poor installation. It has been over a year and LG just informed me that they will only reimburse me $5173 due to depreciation since the remodel is 10 years old. So because the LG Washer failed in the first year due to a manufacturing defect I’m stuck with $1500 expense just because my house wasn’t brand new?!? That’s ridiculous. Do NOT buy an LG product unless you are prepared to be shafted by LG when it fails. I should have stuck with Samsung or any other brand with better customer service. I do not recommend LG products to anyone.

Worst washer ever used and the most expensive one I have ever purchased so far. Waste of money!! This washer leaks out and already been repaired over 3 times in one year

Very good quality but the service with the customer service is bad by the phone

The washer is big and very nice looking but it smells very bad. I don’t think anyone wants to purchase an expensive large washer that has to have the door open at all times. It’s an inconvenience and it doesn’t look good. Not happy with it

I've been using the LG washer for a few months now, and it's been great so far. It handles large loads with ease, and the clothes come out really clean. The different wash cycles are useful, and it's relatively quiet, which is a bonus. I also like the sleek design and how easy it is to use. Overall, it's reliable and gets the job done well.

I recently purchased the LG 5.0 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and TurboWash 360 in Black Steel, and I thoroughly impressed with its performance. The sleek and modern design adds a touch of sophistication to my laundry room. The high-efficiency feature lives up to its name, providing powerful cleaning while being energy-efficient. The TurboWash 360 technology is a game-changer, significantly reducing wash times without compromising on cleanliness. The steam option adds an extra layer of freshness to my clothes, and I appreciate the flexibility it offers. The smart capabilities of this washer are fantastic. Being able to control and monitor the laundry remotely through my smartphone is incredibly convenient. Overall, the LG High-Efficiency Smart Front Load Washer has exceeded my expectations.

I love this washer. It's quiet, large, cleans exceptionally well, beautiful, and has lots of options for various types of loads. My wash loads, from sheets and quilts to clothing, aren't twisted or tangled. It has automatic detergent and softener dispensers that you fill easily, then get around 18 washloads before having to refill. The washer alerts you to when it's time to refill. The controls are simple and can be modified for your specific needs. Since I have a smaller laundry room, I also appreciate that the controls are on the front, converting the top into a large, clean folding surface. I discovered just one issue, not a deal breaker, but good to be aware of. Covering the "on" sensor button during the wash cycle turns the machine off. I found this out when I stood close to the button, blocking out any light. Except for restarting the entire cycle, I haven't yet figured out a way to resume where the cycle was interrupted, so a few loads went through the full wash cycle again. I now simply avoid covering that spot. I do plan to contact LG, nevertheless.

Really a great washing machine. Very efficient, nice, and great capacity. Only downside is that it is hard to connect it to wifi. And most of its useful functionalities are available on its mobile app. BestBuy installers didn’t bother themselves to connect it to our wifi. They even didn’t arrange or adjust the position of the machine. They just hooked it up and left us with the mess. And believe me, it is very heavy to move. We pushed it back and forth, side to side. Overall, we are very happy with the our purchase. Just get someone with technical knowledge to contact it to your wifi, and mobile app. And then you can enable functions like spinning only or raising only on the device itself. At the beginning it looks not user-friendly but after connecting it to wifi it is very easy to operate and the app gives you very useful information.

I can't believe the difference in cleaning. I was constantly buying new clothes due to armpit stains, thinking I was the problem. Well it turns out our old top loader should have been junked the second we bought it new. I went through my closet and ran a sweat stains cycle on all of my shirts that had armpit stains and I was astonished the difference the new LG washer made. I wouldn't wear these shirts around the yard due to sweat stains and I now could now wear to church again as the stains were miraculously taken out. My wife is thrilled at the cleaning power and ability to remove stains from our childrens clothing that used to take some elbow grease and stain remover prior to the washer can now be tossed in without any additional effort with stains coming right out. I really do think the turbo 360 is the ticket with several jets of water squirting the clothing during the wash cycle. The washer is super quiet and spins the clothes almost dry, resulting in less time spent in the dryer. VERY energy efficient. We honestly have nothing bad to say after the first couple months and 40 cycles in. Despite the washer having so many cycles, it is super easy to use and operate. The one down fall would likely be the amount of tech in this washer and a lot of things that could break or malfunction in the future. Worth every penny!

I recently acquired the LG 5.0 Cu. Ft. High-Efficiency Smart Front Load Washer in Black Steel, and it has completely transformed the way I approach laundry. This washer offers an exceptional combination of efficiency, convenience, and cutting-edge technology. First and foremost, the TurboWash 360 feature is nothing short of impressive. It delivers powerful cleaning performance while being incredibly gentle on my clothes. With this washer, I can tackle large loads with confidence, thanks to its generous capacity. The smart functionality is a game-changer. I can control and monitor my laundry remotely using my smartphone, which has made my laundry routine incredibly flexible. No more rushing to start or switch loads; I can do it all from the palm of my hand. The inclusion of steam technology has proven invaluable for removing tough stains and refreshing my garments. It's like having a professional laundry service at my disposal, right in my home. The design of this washer is sleek and modern, and the black steel finish adds a touch of elegance to my laundry room. It's also remarkably quiet, so I can run it at any time without causing disruption. In addition to the washer's performance, I want to commend Best Buy for their excellent service and delivery. The purchase process was seamless, and the delivery team was professional and punctual. In conclusion, the LG High-Efficiency Smart Front Load Washer is a laundry game-changer. Its efficiency, smart features, and design make it a top choice for any household. I highly recommend this washer to anyone who values their time and wants their clothes to look their best. It's a true winner in the world of laundry appliances.

The only thing I would like on this washer is the ability to switch the door opening for ease of transfer to the dryer. Other than that, I love this washer for ease of use and the variety of cycle modes. The ability to clean the machine is something new that will be very useful. The look of the set with the matching dryer is clean and elegant. The laundry seems to come out cleaner than with the 30 year old top loader it replaced. The ThinQ app is a bonus as well.

We went with LG when we needed a new dryer as our previous set lasted 18 years. The new dryer is awesome! We love the load capacity and not having to fill the detergent and fabric softener every time has been great!

I can fit bulky loads in one go, which used to take two or three loads before. This is a major time-saver. It is so quiet

I recently purchased the LG 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 in Black Steel, and I must say, it has been an absolute game-changer for my laundry routine. Firstly, the capacity of this washer is impressive. The 5.0 cubic feet interior allows me to wash larger loads, reducing the time I spend doing laundry each week. This is particularly beneficial for families or those with a heavy laundry schedule. The High-Efficiency aspect of the washer is not just a claim. I have noticed a significant reduction in water usage, which is not only great for the environment but also for my utility bills. The TurboWash 360 feature is a standout, ensuring my clothes come out impeccably clean even with shorter cycles. It’s perfect for those days when I need a quick turnaround on laundry. Another feature I appreciate is the Steam function. It’s fantastic for deep cleaning and removing stubborn stains. Plus, it adds an extra layer of sanitization, which is reassuring, especially when washing bed linens and towels. The smart capabilities are a modern touch I didn't know I needed. Being able to control and monitor the wash cycle from my smartphone is incredibly convenient. It’s helpful to receive notifications about the cycle's status, especially on busy days. The design is sleek and modern, and the Black Steel finish adds a touch of elegance to my laundry room. It’s also stackable, which is a great space saver. However, it's worth noting that the high-tech features may require a bit of a learning curve for those who are not as tech-savvy. But once you get the hang of it, the operation is straightforward. In conclusion, the LG 5.0 Cu. Ft. washer is a high-quality appliance that offers efficiency, capacity, and advanced features. It’s an investment for sure, but for the performance and convenience it offers, I believe it’s worth every penny.

This washer is very quiet and surprisingly fast. I love how big it is to accommodate a variety of loads and the downloadable options are plenty. It’s extremely nice not having to load the detergent every time, just throw the clothes in and let it clean your clothes. It was more than I wanted to spend but it has made this part of my life so much easier.

This washer has been a great upgrade. The TurboWash 360 gets clothes clean fast, and the steam option helps with stains and freshness. It runs quietly, even with large loads, and the smart features are convenient. Sleek design in white makes it look great stacked with the matching dryer.

Had some struggles with balance but once with fine tuned the level it works great. My wife loves the design and the ease of use. Not having to add soap every load also has been more efficient as we do not use as much soap.

So far so good, very quiet operation and the 5.0 Cu. Ft. capacity is a tremendous benefit. King size comforters and blankets are now able to fit in the washer. The technology built into this washer makes washing clothes an efficient and effective operation. The automatic detergent and softener dispenser is also a great plus since it automatically disburses the exact amount needed based on the load.

So happy with our new LG front load washer. Great capacity for a king sized blanket, bedspread or duvet. What I like most is the “AI sensing” cycle for most loads as it senses load size, bulkiness, etc., for cycles. Wash time is way less than with my older washer. One word of caution…wipe excess water drops off the rim, inside the rubber casing and insider of door. Also keep front door ajar to dry out. All of these steps will prevent mold. And - be sure to clean the filter at the bottom left of the machine every 2-3 months so it doesn’t clog.

I moved into an apartment that came with a 4.5 cf toploader that was noisey and didnt clean well. I spent out of my own money to buy this and i dont regret it. Clothes come out supee clean and almost dry. Purchasing directly from LG saved me money (nurse discount), and they included delivery, free install, and required parts that best buy charges for. Overvall came out $600 bucks cheaper.