Customer Ratings & Reviews
- Model:
- WM6500HBA
- SKU:
- 6532181
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360, particularly praising its overall performance, quiet operation, and ease of use. Many appreciate the large capacity and reduced wash times compared to older models. The design and various features, including the steam option for deep cleaning, are also well-received.
This summary was generated by AI based on customer reviews.
Poor washer/Pedestal or poor install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this washer and Pedstal and it was installed by Best Buy. From the beginning the washer makes an extremely loud noise anytime during the spin cycle. As I’m sure everyone knows, it’s extremely difficult to get adequate help when calling Best Buy. Most time, the call seems to be directed to a foreign country where there is a huge communication gap and then you’re transferred somewhere else. Also, when I made this purchase originally and set up the delivery date, Best Buy cancelled the delivery date WITHOUT explanation at Noon on said appoint ment date….This was after the numerous automated confirmations and after the delivery confirmation the morning of delivery. I was sent a text asking me to make an appointment for delivery the same day the washer and dryer were supposed to be delivered…Anyway, no I have a brand new washer that makes extremely loud noises. My previous survey has gone unanswered or unaddressed when I submitted it weeks ago. I have video of this issue and would love for someone at Best Buy to be able to see what I’m dealing with. Unfortunately the thousands of dollars I paid for the washer and dryer is probably all they care about.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, ANTHONYT. Thank you for sharing your experience with the delivery and installation of your LG WM6500HBA washer and pedestal from Best Buy. We understand your inquiry regarding the extremely loud noise during the spin cycle and the challenges you've faced in getting assistance, including the unexpected cancellation of your delivery. We recognize that this is a serious situation, and we want to ensure you get the support you need.
Since your purchase, delivery, and installation were handled directly by Best Buy, they are the best resource to investigate the issues with the washer's noise and the delivery complications you described. We encourage you to reach out to Best Buy's customer service directly to share your video evidence and discuss a resolution for your new appliance. You can contact them by visiting their "Contact Us" section on their website for alternative support options like online chat.
https://www.bestbuy.com/site/lg-5-0-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-black-steel/6532181.p?skuId=6532181
Please send us a private message on Social Media @LGUSSupport with your unit's model number and serial number, along with any relevant case numbers you may have from your previous interactions, and our team will be more than happy to explore possible solutions and provide support. We appreciate your patience. —Renzo
Worst washer ever! LG service is Terrible!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst washer ever coupled with horrible customer service. I bought $3500 worth of LG Washers (Yes I bought the little washer that sits under the big washer. Huge Mistake!!) and dryer in February 2023. In November I realized it had been leaking for some time ruining my laminate floor and requiring mold remediation and carpenter work for the ruined baseboards. $6650 worth. You can see in the photos that the rubber hose rubbed holes in itself due to poor design or poor installation. It has been over a year and LG just informed me that they will only reimburse me $5173 due to depreciation since the remodel is 10 years old. So because the LG Washer failed in the first year due to a manufacturing defect I’m stuck with $1500 expense just because my house wasn’t brand new?!? That’s ridiculous. Do NOT buy an LG product unless you are prepared to be shafted by LG when it fails. I should have stuck with Samsung or any other brand with better customer service. I do not recommend LG products to anyone.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Chris. Thank you for sharing your detailed experience with the LG Washer (WM6700HBA) model. We understand your concern about dealing with the washer issue and the extensive damage to your home, especially after such a significant investment. We strive to provide reliable, high-quality products and exceptional services exceeding our customers' needs and expectations.
We take situations like this very seriously. While we understand that depreciation may have affected the reimbursement, we want to make sure your concerns are fully addressed. We’d like to help investigate further to see if there are additional steps we can take to support you. It's important to us that you are treated fairly and that any manufacturing defects are handled appropriately.
Please send us a private message on social media @LGUSSupport with your details, and our team will escalate the matter for a closer review. We appreciate your patience as we resolve this situation and ensure that we do everything possible to address your concerns.
We value your feedback and are here to support you through this process. ^Juvy
Worst washer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst washer ever used and the most expensive one I have ever purchased so far. Waste of money!! This washer leaks out and already been repaired over 3 times in one year
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you taking the time to share your experience with the LG Washer (WM6700HBA) model. We understand your concern about the ongoing issues with the unit, and dealing with repeated repairs. We strive to provide reliable, high-quality products and excellent services that exceed our customer's needs and expectations. To address the leaking issue, please check the following troubleshooting step: Ensure that the washer’s door seal and detergent drawer are properly cleaned and free of any obstructions. Sometimes, buildup or debris can cause leaks. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448. If you’ve already tried this and the problem persists, please send us a private message on social media @LGUSSupport. We're ready to help you explore additional solutions and ensure your washer performs as it should.
Thank you for your patience and feedback. We look forward to assisting you further. ^Juvy
This washer smells
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is big and very nice looking but it smells very bad. I don’t think anyone wants to purchase an expensive large washer that has to have the door open at all times. It’s an inconvenience and it doesn’t look good. Not happy with it
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gaby. We apologize for the inconvenience you have experienced with your LG washer. We understand your concerns regarding the smell and keeping the door open. Maintaining a fresh and clean washing machine is important to us, and we recommend regular cleaning and maintenance to help address any odor issues. Our customer support team is available to provide guidance and assistance in resolving this matter. We appreciate your feedback and will take it into consideration as we continue to improve our products. Please send us a message on Facebook or X at @LGUSSupport or call us at 1-800-243-0000. ^Jayne
Washer and dryers damage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality but the service with the customer service is bad by the phone
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sara. Thank you for sharing your thoughts on the quality of the LG Washer (WM6500HBA) model. We appreciate it! We're also pleased to hear about your recent experience with our phone customer service. We understand the importance of good support and are committed to ensuring that all your interactions with us meet the high standards of our products. If you ever need help with your unit, one helpful step is to run the Smart Diagnosis™ feature using the LG ThinQ app. This can quickly identify any issues and guide you through solutions without needing a phone call. You can learn more about this feature here: https://www.lg.com/us/support/help-library. If you’d like us to assist further, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re always here to help. ^Juvy
BEWARE - DO NOT BUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the worst appliances I have ever purchased. Let's take a look at ALL the things that are wrong with it, and I have only had it around 6 months. 1 - It gives a drainage error EVERY SINGLE TIME I wash anything. We have always taken very good care of the machine, including cleaning out any filters, etc. We have done everything to rectify this problem of having constant drainage errors. We now have to keep a vacuum next to the washing machine to "clear" the "clog" for a load to even finish. 2 - The screen on the front knob is unreadaable about half the time. (see photo) We have to unplug it to reset the screen. It will stay fixed for a couple of days and then become unreadable again. 3 - The machine WILL NOT DRY in AI mode no matter what we do. The clothes come out warm and soaking wet. The machine will dry on every other cycle, except for any of the AI stuff. So, please save yourself some annoyance and buy absolutely anything on planet Earth except this machine. We have someone "coming out to look at it". However, I don't see how they are going to be able to fix this lemon.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Julie. Thank you for taking the time to share your detailed feedback with us. We understand your concern about dealing with so many issues with your LG Washer (WM6500HBA) model, problems with drainage errors, an unreadable screen, and the drying function. We really aim to provide reliable, high-quality products that meet our customers' needs.
We appreciate all the care you’ve put into maintaining your machine. The screen issue and the drying problem in AI mode are definitely concerning, and we’re here to help you sort this out. In the meantime, if you’d like more information, feel free to check out https://www.lg.com/us/support/help-library/lg-washer-error-code-list--20150140270078.
Since you’ve already set up a technician visit, we’ll make sure everything gets resolved smoothly. Just send us a private message on social media @LGUSSupport with your order details and any photos of the issues you've mentioned. Our team will take it from there and explore all possible solutions for you, whether it’s a repair or a replacement. Take care! ^Juvy
Defective Expensive Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money. Liquid detergent did not dispence from the dispencer. Not enough water was added to each load. Left clothes smelling like mildew. This was a brand new washer. Had to return it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, John. Thank you for taking the time to share your experience with your LG Washer (WM6700HBA) model. We understand the importance of having a brand‑new washer that dispenses detergent properly, fills with the right amount of water, and leaves clothes smelling fresh.
One step that can help with detergent flow on similar models is checking that the dispenser tray is fully seated and free of residue, as buildup or misalignment can prevent liquid detergent from dispensing correctly. You can also review helpful usage and care information here: https://www.lg.com/us/support/help-library/lg-front-load-washer-maintenance--1400786418920TWW. If you need further assistance, please feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Remote for Wi-Fi will not stay on.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start by saying BEST BUY DELIVERY SERVICE IS Terrible! They do not check that they have everything for the install and that the items are not damaged. We have been rescheduled several times due to these issues. 1st pedestal for the washer came crushed. The second one came with no hardware to install it to the washer. Then they kept rescheduling, and rescheduling, and rescheduling again, and again also on the washer itself, the remote will not stay on, even though there is a button to toggle it on to remain on it, continuously cuts itself off and tells you to go to the machine two options and turn it back on which is a hassle, what is the point in having a remote when you can’t use it remotely! I called LG and they cannot even figure out why it will not stay on. There is nothing wrong with my Wifi signal at all or connectivity. Also, does not have an add water feature, which is a drawback for my previous washer. The dispenser drawer where you put the detergent is very flimsy and feels like it’s going to break when you open and close it , everything else seems to be good. Other than that I’m not sure how long this washer will last my last LG washer lasted 14 years but things were being made better back then if they don’t get this pedestal issue figured out everything’s going back.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We're disappointed that your [visit/experience] with us fell short of expectations. We want to thank you for giving us a chance to make things right by bringing this to our attention for improvements of our products and services. Please contact us at 800-243-0000 in order to discuss further options to resolve the concerns your reporting. We along with the community appreciate your kindness of sharing today . https://www.lg.com/us/support/help-library `Tanisha
Leak 20 min after install. No help from best buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy appliances from best buy go to NFM or Home Depot. Leak 20 min after install. No help from best buy. Told to call back in 24 to 48hes after system updates. Bad experience bad customer service no solution or help offered. Had to get a plumber to repair install. I could not move the washer by self. No leaks from washer or pipes. Just connections not tight and no Teflon tape.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there.
Thank you for sharing your experience. We understand that you had issues with the installation of your LG Washer model WM6500HWA and faced challenges with customer service.
Please send us a private message on our social media platform via @LGUSSupport. We can assist you with any concerns you have about your washer and provide guidance on ensuring proper installation. We’re committed to helping you resolve this issue and improve your experience with our products.
^Sam
Do not buy the auto dispensing washer .
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer without the autof diapensing function would be better. Its 100 cheaper without the auto dispensing function. Do not waste your money. My clothes do not smell fresh . I tried to bypass that function and it ruined my entire load by leaving oil deterngent marks on the clothing. The washer itself is gorgeous but like i said it does not use enough detergent or softner and no real way to bypass that feature. I often have to wash mh clothes twice for them to even smell clean . I havw adjuated the auto function to max and it still doesnt clean the clothes.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, BrittanyM. We're truly sorry to hear about the challenges you've experienced with the auto dispensing feature of your LG Washer (WM6700HBA) model. Your satisfaction is our top priority, and we are committed to addressing and resolving these concerns promptly. Please visit the following links, for basic trouble shooting: https://www.lg.com/us/support/help-library/clothing-not-clean-front-load-washer-CT10000010-1337626293790 and https://www.lg.com/us/support/help-library/odor-buildup-front-load-washer-CT00000305-1337716047757. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Waste of Money - do t be fooled.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS WASHER if you are on well water. There is a screen filter that clogs up within months and makes the washer unusable. To fix requires pulling out the washer, disconnecting input hoses, and removing filter to clean every few months. Per technician this is a very common problem with this unit but LG will not accept ownership as manufacturer defect and will do nothing to help. Best Buy only will refer you to LG.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Chris. Thank you for sharing your experience with us. We understand your concern about the LG Washer (WM6500HBA) model doesn’t work as expected, especially when dealing with the filter clogging issue, which can make it difficult to use. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. As a first troubleshooting step, we recommend cleaning the inlet filter regularly, especially if you're on well water. To access it, you'll need to remove the lower front panel of the washer and locate the filter. Cleaning this filter every few months can help prevent the clogging issue and ensure the washer operates smoothly. For guidance, visit https://www.youtube.com/watch?v=UwIhNYjY7ik. If the problem persists, please send us a private message on social media @LGUSSupport with your unit details, and we’ll make sure to escalate this issue for you. We’re committed to finding a solution that works and ensuring your washer functions properly.
We appreciate your feedback and thank you for your patience as we work to resolve this. ^Juvy
Poor service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered expensive appliances, extremely frustrated with poor customer service of Best Buy. Their tech had language problem, left without installation, waited 9 days to get it and then another 7 days until someone else come to install it. I had to contact them at least 10 time, offshore staff they spoke alien language as if talking to a robot. I requested that a manager from the States call me, which never happened.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, RohullahS. Thank you for reaching out about your LG Washer (WM6700HBA) model. We understand the importance of having a smooth installation experience, especially after investing in new appliances. If you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 to discuss potential solutions. You may also try checking the washer’s installation status and cycle functions through the ThinQ app, which can help confirm that everything is set up correctly once the unit is in place. For more guidance, visit https://www.lg.com/us/support/product/lg-WM6700HBA.ABLEVUS. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
LEAKS! DO NOT BUY!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!!! One month after the warranty was over, the washer started leaking from the front bottom left corner. Extremely frustrating. Will never buy an LG appliance again. We have had a Samsung lasted longer than this, and we all know how bad Samsung appliances are. Very sorry that I didn’t move my $500 Whirlpool front load machine with us when we sold our home.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing what happened with your LG Washer (WM6500HWA) model. We understand the importance of having a washer you can rely on, especially when a leak appears so soon after your warranty period ended. One helpful step you can try is checking the drain pump filter area and the front lower hose connections. A loose connection or debris in the filter can sometimes cause water to appear in the bottom left corner. You can also perform a quick inspection by running a short cycle while observing the lower front panel area. For additional guidance, visit https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448. We’d like to take a closer look at this for you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can assist you directly. ^Juvy
Leaking door seal
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this washing machine on 4/13/2023. It has been leaking for several months. The leak is in the door seal and will cost $700 for repairs. $700 to repair a machine that is 2 1/2 years old. Shame on LG for selling such a poorly made product. I've decided to buy a new machine and it will definitely not be an LG.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kath. Thank you for sharing your experience with your LG Washer (WM6500HWA) model. We understand how important it is for your appliance to remain reliable, especially with something as critical as the door seal.
One helpful step to reduce or prevent leaks in the meantime is to inspect and clean the door gasket. Detergent residue, lint, or small debris can sometimes prevent a tight seal, leading to water escaping. Wiping the gasket with a soft cloth and a mild vinegar-and-water solution can help maintain the seal and reduce moisture buildup. For more guidance, visit https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448. If you’d like us to assist further with your case, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can review it directly. We're here to help. ^Juvy
Best Buy never delivered the item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure LG is fantastic but the customer service through Best Buy is terrible. I was ghosted the day of delivery despite a texted time of arrival. No phone call. Nothing. I will never buy anything from Beat Buy again.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dana. Thank you for reaching out to us. We understand the importance of receiving your LG Washer (WM5800HVA) model on time and with reliable service. If you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.
For your unit, once delivered, a helpful step is to run the Tub Clean cycle before the first use. This ensures the washer is sanitized and ready for optimal performance. For more details about the product, visit https://www.lg.com/us/washers-dryers/lg-wm5800hva-front-load-washer. If you need further assistance with your washer after delivery, kindly send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can help guide you. ^Juvy
Not our first choice
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaves smell, even though door is open mostly. Also loud as if something keeps falling with a loud thump. We thought it was temporary but I guess it’s just how it is. No matter how you place clothes in the washer…
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dahlia. Thank you for sharing your experience with the LG Washer (WM6700HBA) model. We understand how concerning it must be to deal with persistent smells and unusual noises. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Let’s address both of these issues to improve your washing experience.
For the odor issue, even with the door open, this can sometimes be caused by moisture trapped inside the washer. We recommend running a Tub Clean cycle with an affresh® washing machine cleaner or white vinegar to eliminate any mold or mildew buildup. Additionally, after each load, it’s helpful to wipe down the door seal and leave the door slightly ajar to allow proper airflow. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-odor-buildup--1337716047757.
Regarding the loud thumping noise, it’s possible that an unbalanced load could be causing the washer to make noise. We recommend redistributing the clothes evenly around the drum and ensuring that bulky items like towels are balanced with lighter items. If the noise persists, it could indicate an issue with the drum or suspension system, in which case we’d be happy to help further.
Please send us a private message on social media @LGUSSupport, and our team will be glad to assist you with troubleshooting or exploring service options.
Thank you for your patience, and we’re here to help get this resolved. ^Juvy
crappy product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cheap product. do not buy. the panel stopped working after 1 year and according to LG its not under warranty... cost of 600$ = technician so $800 repair after 1 year.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ludwig. Thank you for sharing your experience with us. We understand that the LG Washer (WM6500HWA) model didn’t meet your expectations, especially with the panel issues you’re facing. We aim to offer top-notch products that exceed our customers' needs. To troubleshoot, have you tried resetting the washer by unplugging it for a few minutes? This can sometimes help with panel responsiveness. For more guidance, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-unresponsive-washer-buttons--20152367429605. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions with you. ^Juvy
Never Use Best Buy! Terrible Customer Service!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They installed both washer and dryer, crushed/flattened the rear heat vent, broke the water valve inside and outside the house. We paid a $900.00 plumber repair bill to correct it all. No word from Corporate.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us. We understand your frustration and concern regarding the reported damage to your property during the installation of your LG 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer and its corresponding dryer. We understand your inquiry and the financial inconvenience this has caused.
Please be advised that while LG manufactures the appliance, the installation was conducted by a third-party vendor (Best Buy). Your issue involves property damage and the cost of third-party repairs, which is separate from a product defect or warranty repair on the LG unit itself.
We want to look into this matter for you and document your experience.
https://www.bestbuy.com/product/lg-5-0-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-black-steel/JJ8VPZRYH4
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
Defective Washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There sell me a defective washer which is leaking real bad. Don’t buy from Best Buy because there ripping people off.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Marlon. Thank you for sharing your feedback with us. We understand your concern about dealing with a leaking washer, especially with a unit as important as the LG Washer (WM6500HBA) model. We strive to provide high-quality products and exceptional services to ensure a smooth experience.
As a first step, we recommend checking the washer's hoses for any visible cracks or loose connections that could be causing the leak. Additionally, verify that the washer is properly leveled, as an unbalanced washer can sometimes result in water leakage. To obtain more information, you may visit https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further and explore the best solution. We appreciate your patience, and we’re committed to helping you get this sorted out. ^Juvy
They deliver it broken miss parts and destroy my w
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible they delivered a broken missing parts they destroyed my wall and they wouldn't even take my old washing machine out they wouldn't even attempt it they said it wouldn't fit up the stairs cuz it's real tight they made me cut my machine in half and take it out myself terrible
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, SteveO. Thank you for sharing your experience with us regarding the delivery of your WM6500HBA washer. We understand your inquiry about the unit arriving damaged, with missing parts, and the issues you faced with the delivery service. We would be more than happy to assist you further. Please feel free to contact us on lgdigitalcare@lg.sprinklrsupport.com.
https://www.bestbuy.com/site/lg-5-0-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-black-steel/6532181.p?skuId=6532181
We appreciate your patience. —Renzo