Customer Ratings & Reviews
- Model:
- WM5800HVA
- SKU:
- 6641464
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360° highly for its cleaning performance, with users reporting that it does a great job washing clothes. Additionally, customers appreciate the low noise level of this machine, noting that it operates very quietly.
This summary was generated by AI based on customer reviews.
Mediocre washer function, cheap parts
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The soap dispensing drawer had bad mold that caused the tray to be stacked. The guide for soap dispensing is also installed warped and not flush against the entry further causing the drawer stuck issue. Cheap injection molding and bad QC. Cleaning action is rough for the delicate cycle. Cannot clean queen size comforter thoroughly. I do like the thinkQ app control. Too bad the hardware is subpar. Will never trust LG brand again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Fremont. Thank you for taking the time to share your experience with us regarding the LG Washer (WM6500HWA) model. We apologize for the issues you encountered, including the mold in the soap dispensing drawer, the warped guide, and the rough cleaning action on the delicate cycle. We understand your frustration and disappointment. Please visit the following links for help, tips and guidance. https://www.lg.com/us/support/help-library/lg-washer-how-to-clean-the-tub-of-your-lg-washing-machine-CT10000010-20150635948425 and https://www.lg.com/us/support/help-library/clothing-not-clean-front-load-washer-CT10000010-1337626293790. If you would like to discuss this matter further or require any assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you every step of the way. ^Juvy
- Pros mentioned:CapacityCons mentioned:Price
Wash large items but beware internet
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer will not only wash but it will wash large quilts. I’ve got a queen sized bed and have no issues with all my bedding. The problem comes in when you have to network this washer to your internet. I got help at the beginning and it worked well. I had trouble when my internet service provider upgraded my internet speeds. I got a different router which changed things. Fortunately for me it was after warranty. I called Best Buy total membership service which did 5 minutes of help then they passed me on to LG support. LG charges to go farther to resolve. I didn’t pay. So now I don’t have connectivity for the added functionality. Now my washer is just like any other washer. Disappointed after paying premium price and now reduced to regular
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We’re glad to hear that the LG Washer (WM6500HWA) model, handles large loads like your queen-sized quilts with ease! However, we completely understand your concern with the connectivity issues after your internet service upgrade. We strive to provide high-quality products that exceed our customer's needs and expectations.
For troubleshooting your connectivity issue, we recommend ensuring that the washer is within range of your Wi-Fi signal and that your router is properly configured to allow for device pairing. Sometimes, a simple restart of the washer and router can help re-establish the connection. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-the-wifi-connection--20152621442788.
If you still need assistance with reconnecting your washer, please send us a private message on social media @LGUSSupport. While the warranty may have expired, we can help guide you through possible solutions or provide advice on how to maximize your washer's smart features.
We appreciate your feedback and are here to help you get the most out of your LG appliance. ^Juvy
- Cons mentioned:Smell
Detergent and smell problem.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very easy to use, there is enough program but it does take the detergent and softener. You are washing your things without detergent and it has very heavy smell I do not know why. I am so disappointed.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Seda. Thank you for reaching out about your LG Washer (WM6700HBA) model. We understand the importance of having a washer that dispenses detergent and softener correctly. For this model, one helpful step is to remove the detergent and softener drawer and rinse it thoroughly under warm water, making sure the siphon caps are seated properly when reinstalled. If the siphons are not positioned correctly, the washer may not pull the detergent or softener into the wash. It can also help to run a Tub Clean cycle to clear any buildup that may be affecting water flow. For more guidance, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-odor-buildup--1337716047757. We’d be glad to take a closer look at what’s happening with your unit. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy
- Cons mentioned:Balance, Spin cycle
Good looking washer but a few issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer seems to be doing okay til the spin cycle. but the delivery team did not let me inspect the washer when they installed it. I had to make sure everything was good after they left. It had a big dent in the back and almost every load is showing it needs to be rebalanced which concerns me.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Steven. Thank you for sharing your experience with the LG Washer (WM6700HBA) model. We understand how important it is to have your washer installed properly and to be able to inspect it upon delivery. We strive to provide high-quality products and exceptional services to ensure a smooth and seamless experience. If you haven’t already, we recommend checking the load distribution to ensure it’s balanced, as uneven loads can cause rebalancing alerts.
For the dent and any further issues, please consider reaching out to the retailer for assistance or to report the damage. If you need additional help, feel free to send us a private message on social media @LGUSSupport. We're here to assist you and appreciate your patience. ^Juvy
- Cons mentioned:Smell
Better options for the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t recommend this product. The unit has stopped in the middle of a wash cycle twice and has odd smell after a wash. Think old gym close. Unfortunately, we missed our return date hoping it would get better.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello! Thank you for sharing your experience with us regarding your LG washer (WM6700HBA). We truly appreciate your feedback and want to ensure you have the best experience possible with our products. It sounds like you're facing some unexpected issues, and we understand how frustrating that can be. For prompt assistance and further troubleshooting, please don't hesitate to reach out to our dedicated social media support team at @LGUSSupport. We're here to help get things back on track for you. -Cazz
Not Quiet! Loud on fill, Loud on Tumble ! :(
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I JUST received this washer its SO LOUD when washing FILLING WITH WATER I can hear EVERY TUMBLE. unsure why people think its so quiet? Mines not. LOUD on filling-LOUD when tumbling. ALSO, bought the matching dryer. (AND pedestals are all sold out) unsure of the dryer yet as Best buy forgot to include the "Y" attachment for the dryers STEAM feature PLUS all they carry apparently IN STORE- for dryers is a 4' gas line!! so thats what they sent and i truly needed a 6' line- SO BEWARE and check that all out befor ethe installers arrive that you have purchases everything needed. ASK YOUR SALESPERSON ! (not totally satisfied with this very large purchase) HAD to buy new my 18 year old kenmores were done for.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out to us with this review about the LG - 5.0 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and TurboWash 360 - White. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
Not great or good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When compared to the Electrolux washer it replaced, it can’t even compare. Sadly the Best Buy salesperson said LG was the best brand to go with. I’m glad years ago I did my own research and was happy with Electrolux. The LG’s fit and finish is subpar- worse than some of my child’s cheap toys. There are almost zero options for a cold wash and the matching dryer has too many cycles that are medium to hot only when most clothing states on the label to tumble dry LOW. I am really upset we spent so much money on these appliances.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Lane. Thank you for taking your time in leaving us a review regarding your smart front load washer. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. ~Anthony
LG washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer leaked!!! The machine look great and I believe that it would work great, but must stop the leak first.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience and providing feedback on the LG Washer (WM6700HBA) model. We understand how frustrating it can be to have a product not meet your expectations, especially when it looks great, and you have high hopes for its performance. Rest assured, we take this matter seriously and want to resolve the issue promptly for you. Please know the issue you describe is not the quality level we aim for in our products. Please visit this link: https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking-CT10000012-1431986512448#. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
Shook entire house, delivery was a nightmare
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shook my entire house. Brand new construction. Had to return three times, first time delivery dropped the dryer and broke it. Couldn’t complete washer install. After 3 washers still have the vibration issue, we have returned and purchased a Samsung top loader instead
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with us regarding the LG Smart Front Load Washer (WM6500HBA) model. We understand that there were multiple issues encountered during the delivery and installation process, including the dropped dryer and inability to complete the washer install. We sincerely apologize for these mishaps and any frustration caused.
Regarding the vibration issue that persisted even after multiple replacements, we apologize for the inconvenience caused. Your feedback is valuable to us, and we appreciate your decision to return the LG washer and choose a Samsung top loader instead. For additional information, help and guidance, you may visit this link: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine-CT10000010-1400517829363. If there's anything else we can do to assist you or if you have any further concerns, please send us a private message on Facebook or X (Twitter) through @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
No Goox
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed at all. Did not care for the dents that tbey did not show us befofe we purchased i
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dale. Thank you for taking the time to share your feedback on the LG Washer (WM6500HWA) model. We're sorry to hear about the dents that were not shown to you beforehand. We strive to provide top-notch products and great customer service to ensure a smooth and seamless experience. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. For more help, please reach out to us on social media @LGUSSupport. ^Juvy