Customer Ratings & Reviews

I love it, this machine washer is a great option for you clothes

Love this washer! Very quiet and the clothes come out clean!

The service was fantastic. Melvin (if I’m not mistaken) walked us through various washing machine options, advised on all pros and cons. And we got a great deal on the set we bought.

The soap dispensing drawer had bad mold that caused the tray to be stacked. The guide for soap dispensing is also installed warped and not flush against the entry further causing the drawer stuck issue. Cheap injection molding and bad QC. Cleaning action is rough for the delicate cycle. Cannot clean queen size comforter thoroughly. I do like the thinkQ app control. Too bad the hardware is subpar. Will never trust LG brand again.

It works great so far! Got it November 2023 and it’s currently December 2023. I love how spacious it is, and how many different washing options there are.

I purchased this washer and Pedstal and it was installed by Best Buy. From the beginning the washer makes an extremely loud noise anytime during the spin cycle. As I’m sure everyone knows, it’s extremely difficult to get adequate help when calling Best Buy. Most time, the call seems to be directed to a foreign country where there is a huge communication gap and then you’re transferred somewhere else. Also, when I made this purchase originally and set up the delivery date, Best Buy cancelled the delivery date WITHOUT explanation at Noon on said appoint ment date….This was after the numerous automated confirmations and after the delivery confirmation the morning of delivery. I was sent a text asking me to make an appointment for delivery the same day the washer and dryer were supposed to be delivered…Anyway, no I have a brand new washer that makes extremely loud noises. My previous survey has gone unanswered or unaddressed when I submitted it weeks ago. I have video of this issue and would love for someone at Best Buy to be able to see what I’m dealing with. Unfortunately the thousands of dollars I paid for the washer and dryer is probably all they care about.

What can I say about this product.. all I know my wife loves it!! HAPPY WIFE, HAPPY LIFE+clean laundry.

I am very pleased with this machine! I had an LG for many years before this and hope this one will last as long

Nice user interface with intuitive options. LG's ThinQ app has also worked fine so far.

Great product and very professional installation, highly recommend it

It’s very good product. I’m very satisfied and I recommend this.

Very good quality but the service with the customer service is bad by the phone

The washer is big and very nice looking but it smells very bad. I don’t think anyone wants to purchase an expensive large washer that has to have the door open at all times. It’s an inconvenience and it doesn’t look good. Not happy with it

This washer has been a great upgrade. The TurboWash 360 gets clothes clean fast, and the steam option helps with stains and freshness. It runs quietly, even with large loads, and the smart features are convenient. Sleek design in white makes it look great stacked with the matching dryer.

I can't believe the difference in cleaning. I was constantly buying new clothes due to armpit stains, thinking I was the problem. Well it turns out our old top loader should have been junked the second we bought it new. I went through my closet and ran a sweat stains cycle on all of my shirts that had armpit stains and I was astonished the difference the new LG washer made. I wouldn't wear these shirts around the yard due to sweat stains and I now could now wear to church again as the stains were miraculously taken out. My wife is thrilled at the cleaning power and ability to remove stains from our childrens clothing that used to take some elbow grease and stain remover prior to the washer can now be tossed in without any additional effort with stains coming right out. I really do think the turbo 360 is the ticket with several jets of water squirting the clothing during the wash cycle. The washer is super quiet and spins the clothes almost dry, resulting in less time spent in the dryer. VERY energy efficient. We honestly have nothing bad to say after the first couple months and 40 cycles in. Despite the washer having so many cycles, it is super easy to use and operate. The one down fall would likely be the amount of tech in this washer and a lot of things that could break or malfunction in the future. Worth every penny!

I recently acquired the LG 5.0 Cu. Ft. High-Efficiency Smart Front Load Washer in Black Steel, and it has completely transformed the way I approach laundry. This washer offers an exceptional combination of efficiency, convenience, and cutting-edge technology. First and foremost, the TurboWash 360 feature is nothing short of impressive. It delivers powerful cleaning performance while being incredibly gentle on my clothes. With this washer, I can tackle large loads with confidence, thanks to its generous capacity. The smart functionality is a game-changer. I can control and monitor my laundry remotely using my smartphone, which has made my laundry routine incredibly flexible. No more rushing to start or switch loads; I can do it all from the palm of my hand. The inclusion of steam technology has proven invaluable for removing tough stains and refreshing my garments. It's like having a professional laundry service at my disposal, right in my home. The design of this washer is sleek and modern, and the black steel finish adds a touch of elegance to my laundry room. It's also remarkably quiet, so I can run it at any time without causing disruption. In addition to the washer's performance, I want to commend Best Buy for their excellent service and delivery. The purchase process was seamless, and the delivery team was professional and punctual. In conclusion, the LG High-Efficiency Smart Front Load Washer is a laundry game-changer. Its efficiency, smart features, and design make it a top choice for any household. I highly recommend this washer to anyone who values their time and wants their clothes to look their best. It's a true winner in the world of laundry appliances.

I've been using the LG washer for a few months now, and it's been great so far. It handles large loads with ease, and the clothes come out really clean. The different wash cycles are useful, and it's relatively quiet, which is a bonus. I also like the sleek design and how easy it is to use. Overall, it's reliable and gets the job done well.

This thing is pretty good. We wash something nearly every day. A 15 minute quick wash helps when needed. Washes Bedding effectively, without dancing around. Bottom line stuff gets clean. Don’t need WiFi? Maybe not but it’s handy to be able to remind someone to get their stuff out of the washer and into the dryer. Because I got a message on my phone that said it was done. Bottom line. It gets stuff clean. “They” say LG is one of the most reliable right now, we will find out. Outstanding after a month of heavy use. Wife wanted “the biggest she could get without having to use quarters” This is almost the biggest but it is plenty big for a comforter. It was the largest capacity available in white. You can have a mini washer in the pedestal or just a drawer. That’s maximum efficiency. We are happy!

Really a great washing machine. Very efficient, nice, and great capacity. Only downside is that it is hard to connect it to wifi. And most of its useful functionalities are available on its mobile app. BestBuy installers didn’t bother themselves to connect it to our wifi. They even didn’t arrange or adjust the position of the machine. They just hooked it up and left us with the mess. And believe me, it is very heavy to move. We pushed it back and forth, side to side. Overall, we are very happy with the our purchase. Just get someone with technical knowledge to contact it to your wifi, and mobile app. And then you can enable functions like spinning only or raising only on the device itself. At the beginning it looks not user-friendly but after connecting it to wifi it is very easy to operate and the app gives you very useful information.

I love the various wash cycle options. The washer also has a nice contemporary look. The spin cycle works well which is important to me.