Customer Ratings & Reviews
- Model:
- WM6500HWA
- SKU:
- 6529901
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the 5.0 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and TurboWash 360 as a high-performing appliance, frequently praising its superior cleaning ability, quiet operation, and user-friendly design. Many appreciate the washer's large capacity and modern aesthetics, along with the added convenience of steam and energy-efficient features. Positive feedback also highlights the machine's innovative features and overall quality. The product receives overwhelmingly positive reviews regarding its performance and ease of use.
This summary was generated by AI based on customer reviews.
Loud
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine is extra loud especially on spin cycle. Does the job but would not purchase again.
No, I would not recommend this to a friend---
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality no what I expected. It's okay for now. I think Samsung is a lot better quality.
No, I would not recommend this to a friendShook entire house, delivery was a nightmare
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shook my entire house. Brand new construction. Had to return three times, first time delivery dropped the dryer and broke it. Couldn’t complete washer install. After 3 washers still have the vibration issue, we have returned and purchased a Samsung top loader instead
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with us regarding the LG Smart Front Load Washer (WM6500HBA) model. We understand that there were multiple issues encountered during the delivery and installation process, including the dropped dryer and inability to complete the washer install. We sincerely apologize for these mishaps and any frustration caused.
Regarding the vibration issue that persisted even after multiple replacements, we apologize for the inconvenience caused. Your feedback is valuable to us, and we appreciate your decision to return the LG washer and choose a Samsung top loader instead. For additional information, help and guidance, you may visit this link: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine-CT10000010-1400517829363. If there's anything else we can do to assist you or if you have any further concerns, please send us a private message on Facebook or X (Twitter) through @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Did not wash anything well. Had too return it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There were no instructions for the bottom unit so was unable to try it out.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Izzy. Thank you for reaching out about your LG Washer (WM6700HBA) model. We understand how important it is to have clear guidance when setting up and using your appliance.
This model is a front-load washer, and if you were using it with an LG SideKick™ pedestal washer or storage pedestal, those components typically include separate manuals in their packaging. For future reference, you can find installation and user guides for both the main unit and compatible accessories here: https://www.lg.com/us/support/product/lg-WM6700HBA.ABLEVUS. If you’d like us to take a closer look or need further assistance with setup or performance, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
Dont bother
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine worked great until it didn't. The pump quit working less than 2 weeks. Returned and gor a GE
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Washer (WM6700HBA) model. We appreciate your feedback, and understand how important dependable performance is—especially when bringing home a new appliance. We strive to provide reliable, high-quality products and ensure a smooth experience.
For others considering this unit, one key to long-term performance is routinely cleaning the drain pump filter every 30 to 60 days, especially in high-usage households. This can help prevent buildup that may impact draining and reduce wear on the pump system. For more help, visit https://www.lg.com/us/support/help-library/lg-front-load-washer-maintenance--1400786418920TWW.
We’d be happy to review your case further or share tips on how to ensure smooth operation if you ever consider an LG unit again. Please feel free to send us a private message on social media @LGUSSupport, and our team would be glad to support you. ^Juvy
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very boxy. Did not dispense detergent. Clothes still smelled bad after wash
No, I would not recommend this to a friendDangerous washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage product. Violently shakes during spin cycle. My handyman made sure everything was level, I’ve run 6 loads with different amounts of clothing in to make sure it wasn’t just unbalanced. Since the washer was installed 16 days after delivery, BB told me to pound sand and go through the LG oem warranty.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, JeffG. We understand your concern about the shaking issue with your LG WM6700HBA Washer. We recommend checking a few things, like ensuring that the washer is properly balanced and that no shipping materials remain inside, as these can sometimes cause vibrations. However, since the unit was purchased through Best Buy, we suggest contacting them directly to discuss your warranty options and the next steps for resolution. You can find more information here: Manufacturer Warranty Information - https://www.bestbuy.com/site/help-topics/manufacturer-warranty-information/pcmcat204400050042.c?id=pcmcat204400050042. If you need further assistance with your washer, feel free to reach out to us on social media @LGUSSupport. We’re happy to help!
—Renzo
Terrible installation and service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm writing this review, not so much for the washer and dyer. It's more about the installation of the product. The 1st "team" sent out were very rude to my wife. Not professional at all. One week later a 2nd team came out and installed the washer and dyer, just a few days after the vent hose for the dryer became disconnected. Called to set up an appointment to have that fixed. Tech never showed, never called, I received no notice at all that they were not going to make it. I hadto call and wait on hold 10-15 minutes to be told that they weren't going to make it. Had to reschedule for another day. We'll see how that works out.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing feedback. We regret to read about your experiences with the installation of your LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 - Black Steel . Please contact the Customer Support at BestBuy to inform them about any issues with your delivery. ^James.
Never delivered
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got the opportunity to even see it let alone able to use it. I had to wait over a month for delivery because every week it was supposed to be delivered it got lost or damaged. So I’m unable to review said item.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Joseph. Thank you for sharing your experience with us. We understand your concern about dealing with multiple delivery issues and not even have the chance to use your LG Washer (WM6500HWA) model. We strive to provide excellent services and ensure a smooth experience.
To get this resolved as quickly as possible, we recommend reaching out to the retailer (Best Buy customer service) at 888-237-8289 or delivery service to address the ongoing issues and ensure the item is either delivered in good condition or replaced.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you with any further steps we can take to ensure you receive your washer in perfect condition.
We appreciate your patience and look forward to helping you resolve this. ^Juvy
Don’t Recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased in November 2013. March 2025 it requires service because cycle dial stoped working. A year and a half later a top of the line, expensive product needs repair.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Helen. Thank you for sharing your experience with us. We understand your concern about having to repair your LG Washer (WM6500HWA) model after such a relatively short period, especially considering it was a top-of-the-line product.
The issue with the cycle dial could be related to a mechanical or electrical component failure, but we’d recommend having a technician look into it to properly diagnose and resolve the problem. In the meantime, to obtain more information, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-unresponsive-washer-buttons--20152367429605.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist with arranging a service appointment or exploring potential solutions. We're here to help and want to make sure your appliance is up and running smoothly again. ^Juvy
No Goox
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed at all. Did not care for the dents that tbey did not show us befofe we purchased i
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dale. Thank you for taking the time to share your feedback on the LG Washer (WM6500HWA) model. We're sorry to hear about the dents that were not shown to you beforehand. We strive to provide top-notch products and great customer service to ensure a smooth and seamless experience. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work for me. it was not washing the. Right way.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lito. Thank you for sharing your feedback with us. We understand your experience about your LG Washer (WM6700HBA) model not washing properly. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
To ensure the washer is performing as intended, please confirm that you are using the correct amount of high-efficiency (HE) detergent for the load size. Using too much or too little detergent can affect the washing performance and result in a poor wash. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790.
For further assistance, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. ^Juvy
Shakes really bad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer shake really bad at the spin cycle. We requested another one after 3 days. The new one shakes bad too. You can feel the shake in the next room too. The matching dryer has a bad LCD (the rectangular one). We requested a replacement, same issue with the 2nd one. Terrible quality. Stay away!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi Arman, we're sorry to hear about the issues you've encountered with your washer and dryer. This is certainly not the experience we intend for our customers, and we understand your frustration. We'd like to address these concerns and find a satisfactory resolution for you. Please send us a private message on Facebook or X at @LGUSSupport or call us at 1-800-243-0000. ^Jayne
Horrible experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We installed the washer and on the spinning cycle it just moved everywhere i gad to cancel the cycle because i was afraid it was going to pull on the plugs to the water.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Washer (WM6500HBA) model. We understand how frustrating it can be when a newly installed appliance does not perform as expected. Please know we strive to provide reliable, high-quality products that meet our customer's expectations and satisfaction, but unfortunately, we have fallen short of your case. Please visit this link: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine-CT10000011-1400517829363. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
Washing machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did a few loads then the spinner function stopped working correctly. After the spinning malfunctions then the water wouldn't get in to the basin. Seems like tge unit wasn't properly made.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, KarenM. We sincerely appreciate you taking the time to share your experience with the LG Front Load Washer (WM6700HBA) model. It's disheartening to hear that your washing machine encountered issues with the spinner function and water inlet after only a few loads. This is certainly not the level of performance we strive to deliver, and we understand your frustration with the situation.
Please accept our apologies for any inconvenience this has caused. Your feedback is incredibly important to us, and we will use it to improve our product quality and reliability. For basic troubleshooting, kindly visit this link: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-washing-machine-drum-not-spinning-CT10000012-20150584818000. Regarding the water not entering the basin, please verify that the water supply valves are fully open and that the inlet hoses are correctly connected. If the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport, and we will be more than willing and happy to help you. We are committed to ensuring that you receive the high-quality product and service you deserve. ^Juvy
Nightmare
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived dirty and scratched. Vibrated terribly and leaked. Ended up returning ot which led to another nightmare. I do not plan to ever buy another appliance from Best Buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you for sharing your experience on the LG Washer (WM6500HWA) model. We understand how frustrating it must have been to receive a dirty and scratched product only to experience further issues with vibrations and leaks. We strive to provide top-quality appliances and a seamless purchasing experience, and we regret falling short of your expectations. Please know that this is not the experience we want you to have with our products and service. We would like to make things right. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We hope to have the opportunity to regain your trust and provide you with a positive experience should you choose to reconsider in the future. ^Juvy
Discouraged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They delivered the wrong machine, the nachine that they delivered was not what I ordered. When they tried to delivered it they asked me did I want to take it anyone. The nachine was also damaged…..
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We understand how frustrating it can be to receive the wrong machine, especially when it is not what you ordered and also damaged. We apologize for the inconvenience this has caused you. Kindly coordinate with the dealer where you'll buy your LG appliance. In you case, on BestBuy. ^Cris
- Pros mentioned:Capacity, Ease of use, Noise level
Amazing Washing Machine – A Customer's Delight!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently upgraded to the LG TurboWash™ 360 Front Load Washing Machine, and it's been a game-changer for my laundry routine! The TurboWash™ 360 feature is fantastic – it gets my clothes super clean in no time, which is a lifesaver when I'm in a rush. Plus, I love how smart it is with the AI-powered settings. It takes the guesswork out of laundry and ensures my clothes come out just right every time. It's spacious, quiet, and easy to use too. Overall, I couldn't be happier with my purchase. If you're in the market for a new washing machine, I highly recommend giving the LG TurboWash™ 360 a try!
I would recommend this to a friend Worst Washer I have ever used.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrinkles all of my clothes terribly. Have tried various spin cycles, temperatures, and loads. Clothes come out 100 times more wrinkled than when they went in. Reached out for help, and so far nothing.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there.
We're sincerely sorry to hear about the wrinkle issues you're facing with your Washer. This is not the experience we want for our customers, and we're committed to finding a solution.
We understand the importance of having wrinkle-free clothes. To better assist you, could you please send us a private message via Facebook or X (Twitter) @LGUSSupport with more details about your specific settings and any available documentation? Our team is here to help.
Rest assured, we're dedicated to resolving this issue promptly. Your satisfaction is important to us.
—Kai
Horrible!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible!! Worked the first day and cant get it to even start now!! Already returned it!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. We find it to be a favorite among our many customers. We apologize that you had such an experience. Allow us to assist you with your LG concerns by sending us a private message on Facebook or Twitter using @LGUSSupport, and we would be pleased to help. ^Cris