Customer Ratings & Reviews

Does not "clean" as effectively as advertised, remote feature turns off, and control panel is sensitive

Can't connect to WiFi once the dryer was connected. The washer is not level on the pedestal and it bangs and shakes during the spin cycle.

I put a load of clothes in washer, heavy duty it took 2 and a half hours to wash, ARE YOU KIDDING ME!!!!!!!!!!!!

Saves water, electricity, and drying time, but does NOT clean my clothes because it does not use enough water to rinse out dirt and suds.

The delivery guys scratched my new appliances all up on the top of both washer and dryer!

I love the many features on this washer that I still. have not tried.I love the appearance of this machine and the fact that everything begins with touch. It is very. futuristic and that is what drawed meto this machine.I also love that I control the ash cycle from the app on my phone. Highly satisfied.Do make sure you read the instructions first prior to using to get optimal benefits.

Overall happy with purchase highly recommend store associated at Lancaster, OH location very helpful and informative!

I'm very happy with our new LG washing machine. I love the app that sends me notifications when the wash cycle is complete...and a reminder if I forget to take the clothes out of the washer when the cycle is done. I'm one of those people who forgets to take the laundry out of the washer and often has to re-wash clothes that have been left in there for a day or two. It's very easy to use, and does a great job cleaning - even our King size quilt!

The washer was installed perfectly. It is a wonderful washing machine, economical and environmentally friendly. A very good value.

Awesome washer . Washes clothes great , a lot of wash options. Connectivity to phone is good. Let's you know what's going on .

Like the minimalist design. Absolutely love the AI feature and silent operation. Very fast washing too.

LOVE my new washer!! Should’ve purchased sooner! This LG washer replaced a top load, no agitator, that sucked big time!! This washer cleans and gets stains out better than any washer I’ve owned. I love the app that lets me know the cycle is complete. It easily washes king size bedding. I would recommend this washer!

I've never liked doing laundry before, now i look forward to it! This washer is user friendly,I love all the features it has and love that I can "refresh" my clothes if I'm not home and can control it from my phone. Best washer hands down!

It’s been just over a month and so far, so good! Wash cycles (even the normal one, not just the “quick wash”) are much faster than previous washer. Clothes come out looking great. Glad I got the larger capacity- perfect for washing larger items like blankets.

Love this so much. I walked into Best Buy and asked the representative what the best one was. He pointed me to this and said he has it at his own mother’s place, which made it a done deal for me. Couldn’t be happier having bought this.

Spent $3,000 on thanksgiving for brand new washer and dryer combo and ordered directly from LG. All the bells and whistles, install, removal, extended warranty, etc. We were going to be without laundry for 2 weeks but thought it was the right choice and ordered directly from LG instead of Home Depot or Lowe’s. Worst decision we ever made. The pedestal for the dryer was on back order for January 19th, so we did two separate orders for the washer + pedestal washer + dryer to be delivered in December 8th and then the dryer pedestal for January. We received a confirmation email from the delivery company RXO for December 8th. I stayed home from work and waited all day. Finally at 4pm I called the delivery company and asked if they were coming. They stated they had the 3 items in their possession, but put it on a “permanent hold” as we were receiving another order on January 19th and they wouldn’t deliver it until then. I asked how could they send me a confirmation email for delivery for December 8th, I was guaranteed delivery on the day I ordered for LG, and then just change everything without any form of contacting me? Regular customer service people, supervisors at both LG and RXO, multiple days, hours on hold, the best they can do is December 22nd and apparently that’s not even guaranteed. Family of 4 who has been left without laundry for over 2.5 weeks in a new home. Now they want me to go 4+ weeks without delivery and potentially through Christmas with a house full of people?? Local hardware store would’ve had it delivered to us the week after thanksgiving. I will NEVER buy LG anything ever again. Horrendous customer service, zero help leaving a family in complete disarray during the holidays. Shame on you. Samsung or GE only moving forward. Order # 200729882 Order # 2007299449

100% recommended! I’ve owned it for a couple weeks now its been a great experience, The App is Awesome as well. A bit pricey but you wont regret buying this washing machine!

Really happy with my new washing and drying machines. Very good at keeping my clothes washed and super simple.

I love this washer! The fact that I can pre-fill the detergent and fabric softner is a game changer! Makes it so easy to do laundry.

Works very well. Low energy consumption and easy to check the status through the app. A bunch of cycles. There was an issue to use this machine. I do not know why but every single time use, it trips an 120v-15a GFCI outlet. My previous washer did not have any issue with the outlet. I replaced the outlet to a regular one and it works fine.