Customer Ratings & Reviews
- Model:
- WM6500HWA
- SKU:
- 6529901
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer, highlighting its exceptional cleaning performance and quiet operation. Many appreciate the user-friendly design, large capacity, and modern aesthetic. The washer's size and innovative features also contribute to a positive customer experience.
This summary was generated by AI based on customer reviews.
Working as expected!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Last Samsung WM lasted more than 12 years. This is working as expected right now.
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is good and technical staff are professional
I would recommend this to a friendGreat washer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this washer! I enjoy the ThinQ app
I would recommend this to a friendMajor disappointment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am extremely disappointed with customer service as well as new order delivery. Most of my order was not delivered and backloaded without my knowledge I've already paid to have my gas unhooked, and then we hooked when I discovered my dryer was not coming.
No, I would not recommend this to a friendWasher and dryer are awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The size and the quietness. Theyre very easy to use
I would recommend this to a friendBrand response from LGAnswers
Posted .We love to see this feedback! Welcome to the LG family. ^Jennifer
Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it so far.its the best I’m so happy I got it
I would recommend this to a friendLeaking door seal
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this washing machine on 4/13/2023. It has been leaking for several months. The leak is in the door seal and will cost $700 for repairs. $700 to repair a machine that is 2 1/2 years old. Shame on LG for selling such a poorly made product. I've decided to buy a new machine and it will definitely not be an LG.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kath. Thank you for sharing your experience with your LG Washer (WM6500HWA) model. We understand how important it is for your appliance to remain reliable, especially with something as critical as the door seal.
One helpful step to reduce or prevent leaks in the meantime is to inspect and clean the door gasket. Detergent residue, lint, or small debris can sometimes prevent a tight seal, leading to water escaping. Wiping the gasket with a soft cloth and a mild vinegar-and-water solution can help maintain the seal and reduce moisture buildup. For more guidance, visit https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448. If you’d like us to assist further with your case, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can review it directly. We're here to help. ^Juvy
water conservation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still learning what this machine can do but appreciate the efficiency of water usage.
I would recommend this to a friendGreat Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super efficient and convenient to use. Really pleased with the quality. Also like the LG app
I would recommend this to a friendNot enough water is used to wash load
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough water is used to wash, does not appear to have option to add more water to load like previous models…Does not seem to get clothes cleaned
No, I would not recommend this to a friendLG does it again!! Best of the best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG look no more this is the best washer with a new sleeker modern look
I would recommend this to a friendLG 5 CFT Washing Machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using it for a couple of weeks. Very satisfied. No complaints.
I would recommend this to a friendGood
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works as it suppose to. I have had zero issues at the moment.
I would recommend this to a friendGood product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great in size and colors looks good. Can’t wait to use it.
I would recommend this to a friendExcited
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked amazing in the show room. Beautiful design.
I would recommend this to a friendNot Quiet! Loud on fill, Loud on Tumble ! :(
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I JUST received this washer its SO LOUD when washing FILLING WITH WATER I can hear EVERY TUMBLE. unsure why people think its so quiet? Mines not. LOUD on filling-LOUD when tumbling. ALSO, bought the matching dryer. (AND pedestals are all sold out) unsure of the dryer yet as Best buy forgot to include the "Y" attachment for the dryers STEAM feature PLUS all they carry apparently IN STORE- for dryers is a 4' gas line!! so thats what they sent and i truly needed a 6' line- SO BEWARE and check that all out befor ethe installers arrive that you have purchases everything needed. ASK YOUR SALESPERSON ! (not totally satisfied with this very large purchase) HAD to buy new my 18 year old kenmores were done for.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out to us with this review about the LG - 5.0 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and TurboWash 360 - White. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
None
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not have time to use this washing machine yet.
I would recommend this to a friendNot great or good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When compared to the Electrolux washer it replaced, it can’t even compare. Sadly the Best Buy salesperson said LG was the best brand to go with. I’m glad years ago I did my own research and was happy with Electrolux. The LG’s fit and finish is subpar- worse than some of my child’s cheap toys. There are almost zero options for a cold wash and the matching dryer has too many cycles that are medium to hot only when most clothing states on the label to tumble dry LOW. I am really upset we spent so much money on these appliances.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Lane. Thank you for taking your time in leaving us a review regarding your smart front load washer. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. ~Anthony
Best Buy never delivered the item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure LG is fantastic but the customer service through Best Buy is terrible. I was ghosted the day of delivery despite a texted time of arrival. No phone call. Nothing. I will never buy anything from Beat Buy again.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dana. Thank you for reaching out to us. We understand the importance of receiving your LG Washer (WM5800HVA) model on time and with reliable service. If you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.
For your unit, once delivered, a helpful step is to run the Tub Clean cycle before the first use. This ensures the washer is sanitized and ready for optimal performance. For more details about the product, visit https://www.lg.com/us/washers-dryers/lg-wm5800hva-front-load-washer. If you need further assistance with your washer after delivery, kindly send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can help guide you. ^Juvy
LG washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer leaked!!! The machine look great and I believe that it would work great, but must stop the leak first.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience and providing feedback on the LG Washer (WM6700HBA) model. We understand how frustrating it can be to have a product not meet your expectations, especially when it looks great, and you have high hopes for its performance. Rest assured, we take this matter seriously and want to resolve the issue promptly for you. Please know the issue you describe is not the quality level we aim for in our products. Please visit this link: https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking-CT10000012-1431986512448#. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy