Customer Ratings & Reviews
- Model:
- WM6500HWA
- SKU:
- 6529901
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer, highlighting its exceptional cleaning performance and quiet operation. Many appreciate the user-friendly design, large capacity, and modern aesthetic. The washer's size and innovative features also contribute to a positive customer experience.
This summary was generated by AI based on customer reviews.
Jay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water is not heating up and looks like soap is not dispensing properly
No, I would not recommend this to a friendNot our first choice
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaves smell, even though door is open mostly. Also loud as if something keeps falling with a loud thump. We thought it was temporary but I guess it’s just how it is. No matter how you place clothes in the washer…
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dahlia. Thank you for sharing your experience with the LG Washer (WM6700HBA) model. We understand how concerning it must be to deal with persistent smells and unusual noises. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Let’s address both of these issues to improve your washing experience.
For the odor issue, even with the door open, this can sometimes be caused by moisture trapped inside the washer. We recommend running a Tub Clean cycle with an affresh® washing machine cleaner or white vinegar to eliminate any mold or mildew buildup. Additionally, after each load, it’s helpful to wipe down the door seal and leave the door slightly ajar to allow proper airflow. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-odor-buildup--1337716047757.
Regarding the loud thumping noise, it’s possible that an unbalanced load could be causing the washer to make noise. We recommend redistributing the clothes evenly around the drum and ensuring that bulky items like towels are balanced with lighter items. If the noise persists, it could indicate an issue with the drum or suspension system, in which case we’d be happy to help further.
Please send us a private message on social media @LGUSSupport, and our team will be glad to assist you with troubleshooting or exploring service options.
Thank you for your patience, and we’re here to help get this resolved. ^Juvy
Poor service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to wait 30 minutes for help Had to go find a sales person who didn’t know much about the washer
I would recommend this to a friendcrappy product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cheap product. do not buy. the panel stopped working after 1 year and according to LG its not under warranty... cost of 600$ = technician so $800 repair after 1 year.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ludwig. Thank you for sharing your experience with us. We understand that the LG Washer (WM6500HWA) model didn’t meet your expectations, especially with the panel issues you’re facing. We aim to offer top-notch products that exceed our customers' needs. To troubleshoot, have you tried resetting the washer by unplugging it for a few minutes? This can sometimes help with panel responsiveness. For more guidance, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-unresponsive-washer-buttons--20152367429605. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions with you. ^Juvy
- Pros mentioned:Ease of use, Noise level
5 star!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t be happier with this washer and dryer set. The washer cleans thoroughly while still being gentle on clothes, and even heavily soiled items come out fresh and spotless. It runs surprisingly quiet, which is a big plus, especially during evening loads. The dryer works just as well — clothes dry evenly and quickly without overheating or shrinking fabrics. I really appreciate the sensor drying feature because it prevents over-drying and helps save energy. Both machines are easy to use, with clear settings and cycles for everything from delicates to bulky bedding. Installation was straightforward, and the overall build quality feels solid and durable. Overall, this set has made laundry faster, easier, and more efficient. Definitely worth the investment!
I would recommend this to a friend Never Use Best Buy! Terrible Customer Service!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They installed both washer and dryer, crushed/flattened the rear heat vent, broke the water valve inside and outside the house. We paid a $900.00 plumber repair bill to correct it all. No word from Corporate.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us. We understand your frustration and concern regarding the reported damage to your property during the installation of your LG 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer and its corresponding dryer. We understand your inquiry and the financial inconvenience this has caused.
Please be advised that while LG manufactures the appliance, the installation was conducted by a third-party vendor (Best Buy). Your issue involves property damage and the cost of third-party repairs, which is separate from a product defect or warranty repair on the LG unit itself.
We want to look into this matter for you and document your experience.
https://www.bestbuy.com/product/lg-5-0-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-black-steel/JJ8VPZRYH4
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
Defective Washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There sell me a defective washer which is leaking real bad. Don’t buy from Best Buy because there ripping people off.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Marlon. Thank you for sharing your feedback with us. We understand your concern about dealing with a leaking washer, especially with a unit as important as the LG Washer (WM6500HBA) model. We strive to provide high-quality products and exceptional services to ensure a smooth experience.
As a first step, we recommend checking the washer's hoses for any visible cracks or loose connections that could be causing the leak. Additionally, verify that the washer is properly leveled, as an unbalanced washer can sometimes result in water leakage. To obtain more information, you may visit https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further and explore the best solution. We appreciate your patience, and we’re committed to helping you get this sorted out. ^Juvy
They deliver it broken miss parts and destroy my w
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible they delivered a broken missing parts they destroyed my wall and they wouldn't even take my old washing machine out they wouldn't even attempt it they said it wouldn't fit up the stairs cuz it's real tight they made me cut my machine in half and take it out myself terrible
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, SteveO. Thank you for sharing your experience with us regarding the delivery of your WM6500HBA washer. We understand your inquiry about the unit arriving damaged, with missing parts, and the issues you faced with the delivery service. We would be more than happy to assist you further. Please feel free to contact us on lgdigitalcare@lg.sprinklrsupport.com.
https://www.bestbuy.com/site/lg-5-0-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-black-steel/6532181.p?skuId=6532181
We appreciate your patience. —Renzo
Loud
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine is extra loud especially on spin cycle. Does the job but would not purchase again.
No, I would not recommend this to a friend---
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality no what I expected. It's okay for now. I think Samsung is a lot better quality.
No, I would not recommend this to a friendShook entire house, delivery was a nightmare
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shook my entire house. Brand new construction. Had to return three times, first time delivery dropped the dryer and broke it. Couldn’t complete washer install. After 3 washers still have the vibration issue, we have returned and purchased a Samsung top loader instead
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with us regarding the LG Smart Front Load Washer (WM6500HBA) model. We understand that there were multiple issues encountered during the delivery and installation process, including the dropped dryer and inability to complete the washer install. We sincerely apologize for these mishaps and any frustration caused.
Regarding the vibration issue that persisted even after multiple replacements, we apologize for the inconvenience caused. Your feedback is valuable to us, and we appreciate your decision to return the LG washer and choose a Samsung top loader instead. For additional information, help and guidance, you may visit this link: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine-CT10000010-1400517829363. If there's anything else we can do to assist you or if you have any further concerns, please send us a private message on Facebook or X (Twitter) through @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Washer flooded
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer flooded after install. It has been a mess trying to get it fixed since they never hit complete install.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kathryn. Thanks for reaching out about your LG Washer (WM6500HBA) model. We understand how important it is for your appliance to be installed and functioning properly from day one.
If your washer flooded after installation, one helpful step is to check that the drain hose is properly secured and not inserted too far into the standpipe, as this can cause siphoning and overflow. Also, ensure the drain height is between 24" and 96" from the floor, as incorrect height can lead to drainage issues. For more information, visit https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448. If you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If you’d like help reviewing your installation or exploring service options, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very boxy. Did not dispense detergent. Clothes still smelled bad after wash
No, I would not recommend this to a friendTerrible installation and service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm writing this review, not so much for the washer and dyer. It's more about the installation of the product. The 1st "team" sent out were very rude to my wife. Not professional at all. One week later a 2nd team came out and installed the washer and dyer, just a few days after the vent hose for the dryer became disconnected. Called to set up an appointment to have that fixed. Tech never showed, never called, I received no notice at all that they were not going to make it. I hadto call and wait on hold 10-15 minutes to be told that they weren't going to make it. Had to reschedule for another day. We'll see how that works out.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing feedback. We regret to read about your experiences with the installation of your LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 - Black Steel . Please contact the Customer Support at BestBuy to inform them about any issues with your delivery. ^James.
Dont bother
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine worked great until it didn't. The pump quit working less than 2 weeks. Returned and gor a GE
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Washer (WM6700HBA) model. We appreciate your feedback, and understand how important dependable performance is—especially when bringing home a new appliance. We strive to provide reliable, high-quality products and ensure a smooth experience.
For others considering this unit, one key to long-term performance is routinely cleaning the drain pump filter every 30 to 60 days, especially in high-usage households. This can help prevent buildup that may impact draining and reduce wear on the pump system. For more help, visit https://www.lg.com/us/support/help-library/lg-front-load-washer-maintenance--1400786418920TWW.
We’d be happy to review your case further or share tips on how to ensure smooth operation if you ever consider an LG unit again. Please feel free to send us a private message on social media @LGUSSupport, and our team would be glad to support you. ^Juvy
Dangerous washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage product. Violently shakes during spin cycle. My handyman made sure everything was level, I’ve run 6 loads with different amounts of clothing in to make sure it wasn’t just unbalanced. Since the washer was installed 16 days after delivery, BB told me to pound sand and go through the LG oem warranty.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, JeffG. We understand your concern about the shaking issue with your LG WM6700HBA Washer. We recommend checking a few things, like ensuring that the washer is properly balanced and that no shipping materials remain inside, as these can sometimes cause vibrations. However, since the unit was purchased through Best Buy, we suggest contacting them directly to discuss your warranty options and the next steps for resolution. You can find more information here: Manufacturer Warranty Information - https://www.bestbuy.com/site/help-topics/manufacturer-warranty-information/pcmcat204400050042.c?id=pcmcat204400050042. If you need further assistance with your washer, feel free to reach out to us on social media @LGUSSupport. We’re happy to help!
—Renzo
Did not wash anything well. Had too return it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There were no instructions for the bottom unit so was unable to try it out.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Izzy. Thank you for reaching out about your LG Washer (WM6700HBA) model. We understand how important it is to have clear guidance when setting up and using your appliance.
This model is a front-load washer, and if you were using it with an LG SideKick™ pedestal washer or storage pedestal, those components typically include separate manuals in their packaging. For future reference, you can find installation and user guides for both the main unit and compatible accessories here: https://www.lg.com/us/support/product/lg-WM6700HBA.ABLEVUS. If you’d like us to take a closer look or need further assistance with setup or performance, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
Never delivered
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got the opportunity to even see it let alone able to use it. I had to wait over a month for delivery because every week it was supposed to be delivered it got lost or damaged. So I’m unable to review said item.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Joseph. Thank you for sharing your experience with us. We understand your concern about dealing with multiple delivery issues and not even have the chance to use your LG Washer (WM6500HWA) model. We strive to provide excellent services and ensure a smooth experience.
To get this resolved as quickly as possible, we recommend reaching out to the retailer (Best Buy customer service) at 888-237-8289 or delivery service to address the ongoing issues and ensure the item is either delivered in good condition or replaced.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you with any further steps we can take to ensure you receive your washer in perfect condition.
We appreciate your patience and look forward to helping you resolve this. ^Juvy
Don’t Recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased in November 2013. March 2025 it requires service because cycle dial stoped working. A year and a half later a top of the line, expensive product needs repair.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Helen. Thank you for sharing your experience with us. We understand your concern about having to repair your LG Washer (WM6500HWA) model after such a relatively short period, especially considering it was a top-of-the-line product.
The issue with the cycle dial could be related to a mechanical or electrical component failure, but we’d recommend having a technician look into it to properly diagnose and resolve the problem. In the meantime, to obtain more information, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-unresponsive-washer-buttons--20152367429605.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist with arranging a service appointment or exploring potential solutions. We're here to help and want to make sure your appliance is up and running smoothly again. ^Juvy
No Goox
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed at all. Did not care for the dents that tbey did not show us befofe we purchased i
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dale. Thank you for taking the time to share your feedback on the LG Washer (WM6500HWA) model. We're sorry to hear about the dents that were not shown to you beforehand. We strive to provide top-notch products and great customer service to ensure a smooth and seamless experience. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. For more help, please reach out to us on social media @LGUSSupport. ^Juvy