Customer Ratings & Reviews
- Model:
- WM6500HWA
- SKU:
- 6529901
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer, highlighting its exceptional cleaning performance and quiet operation. Many appreciate the user-friendly design, large capacity, and modern aesthetic. The washer's size and innovative features also contribute to a positive customer experience.
This summary was generated by AI based on customer reviews.
Shakes really bad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer shake really bad at the spin cycle. We requested another one after 3 days. The new one shakes bad too. You can feel the shake in the next room too. The matching dryer has a bad LCD (the rectangular one). We requested a replacement, same issue with the 2nd one. Terrible quality. Stay away!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi Arman, we're sorry to hear about the issues you've encountered with your washer and dryer. This is certainly not the experience we intend for our customers, and we understand your frustration. We'd like to address these concerns and find a satisfactory resolution for you. Please send us a private message on Facebook or X at @LGUSSupport or call us at 1-800-243-0000. ^Jayne
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work for me. it was not washing the. Right way.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lito. Thank you for sharing your feedback with us. We understand your experience about your LG Washer (WM6700HBA) model not washing properly. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
To ensure the washer is performing as intended, please confirm that you are using the correct amount of high-efficiency (HE) detergent for the load size. Using too much or too little detergent can affect the washing performance and result in a poor wash. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790.
For further assistance, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. ^Juvy
Horrible experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We installed the washer and on the spinning cycle it just moved everywhere i gad to cancel the cycle because i was afraid it was going to pull on the plugs to the water.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Washer (WM6500HBA) model. We understand how frustrating it can be when a newly installed appliance does not perform as expected. Please know we strive to provide reliable, high-quality products that meet our customer's expectations and satisfaction, but unfortunately, we have fallen short of your case. Please visit this link: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine-CT10000011-1400517829363. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
Washing machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did a few loads then the spinner function stopped working correctly. After the spinning malfunctions then the water wouldn't get in to the basin. Seems like tge unit wasn't properly made.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, KarenM. We sincerely appreciate you taking the time to share your experience with the LG Front Load Washer (WM6700HBA) model. It's disheartening to hear that your washing machine encountered issues with the spinner function and water inlet after only a few loads. This is certainly not the level of performance we strive to deliver, and we understand your frustration with the situation.
Please accept our apologies for any inconvenience this has caused. Your feedback is incredibly important to us, and we will use it to improve our product quality and reliability. For basic troubleshooting, kindly visit this link: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-washing-machine-drum-not-spinning-CT10000012-20150584818000. Regarding the water not entering the basin, please verify that the water supply valves are fully open and that the inlet hoses are correctly connected. If the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport, and we will be more than willing and happy to help you. We are committed to ensuring that you receive the high-quality product and service you deserve. ^Juvy
Nightmare
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived dirty and scratched. Vibrated terribly and leaked. Ended up returning ot which led to another nightmare. I do not plan to ever buy another appliance from Best Buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you for sharing your experience on the LG Washer (WM6500HWA) model. We understand how frustrating it must have been to receive a dirty and scratched product only to experience further issues with vibrations and leaks. We strive to provide top-quality appliances and a seamless purchasing experience, and we regret falling short of your expectations. Please know that this is not the experience we want you to have with our products and service. We would like to make things right. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We hope to have the opportunity to regain your trust and provide you with a positive experience should you choose to reconsider in the future. ^Juvy
- Pros mentioned:Capacity, Ease of use, Noise level
Amazing Washing Machine – A Customer's Delight!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently upgraded to the LG TurboWash™ 360 Front Load Washing Machine, and it's been a game-changer for my laundry routine! The TurboWash™ 360 feature is fantastic – it gets my clothes super clean in no time, which is a lifesaver when I'm in a rush. Plus, I love how smart it is with the AI-powered settings. It takes the guesswork out of laundry and ensures my clothes come out just right every time. It's spacious, quiet, and easy to use too. Overall, I couldn't be happier with my purchase. If you're in the market for a new washing machine, I highly recommend giving the LG TurboWash™ 360 a try!
I would recommend this to a friend Discouraged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They delivered the wrong machine, the nachine that they delivered was not what I ordered. When they tried to delivered it they asked me did I want to take it anyone. The nachine was also damaged…..
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We understand how frustrating it can be to receive the wrong machine, especially when it is not what you ordered and also damaged. We apologize for the inconvenience this has caused you. Kindly coordinate with the dealer where you'll buy your LG appliance. In you case, on BestBuy. ^Cris
Worst Washer I have ever used.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrinkles all of my clothes terribly. Have tried various spin cycles, temperatures, and loads. Clothes come out 100 times more wrinkled than when they went in. Reached out for help, and so far nothing.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there.
We're sincerely sorry to hear about the wrinkle issues you're facing with your Washer. This is not the experience we want for our customers, and we're committed to finding a solution.
We understand the importance of having wrinkle-free clothes. To better assist you, could you please send us a private message via Facebook or X (Twitter) @LGUSSupport with more details about your specific settings and any available documentation? Our team is here to help.
Rest assured, we're dedicated to resolving this issue promptly. Your satisfaction is important to us.
—Kai
Horrible!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible!! Worked the first day and cant get it to even start now!! Already returned it!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. We find it to be a favorite among our many customers. We apologize that you had such an experience. Allow us to assist you with your LG concerns by sending us a private message on Facebook or Twitter using @LGUSSupport, and we would be pleased to help. ^Cris
Poorly Made NOT a quality product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not "clean" as effectively as advertised, remote feature turns off, and control panel is sensitive
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Thank you for taking the time to share your experience with the LG 5.0 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and TurboWash 360. We are sorry for any inconvenience you may have faced while using our product, including issues with its cleaning effectiveness, remote feature, and control panel sensitivity. Your feedback is valuable to us and we would be happy to offer our further assistance. You can reach out to us privately on Facebook or X (Twitter) via @LGUSSupport. We are always available to help and appreciate your understanding. ^Sam.
Hate this washer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't connect to WiFi once the dryer was connected. The washer is not level on the pedestal and it bangs and shakes during the spin cycle.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, Kitty! We've attached a link with more info about front load washer noises, and if the steps there don't help, please let us know with the second link below! We'd be delighted to see what's going on. https://www.youtube.com/watch?v=Hhpzkqe6h6Y https://www.lg.com/us/support/contact ^Ian
Too long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I put a load of clothes in washer, heavy duty it took 2 and a half hours to wash, ARE YOU KIDDING ME!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for taking the time to leave us feedback. We apologize for the inconvenience you experienced with the extended duration of your washing cycle. We would like to know more about this. Please reach out to us via Facebook or X (Twitter) using @LGUSSupport with more details, and we'll do our best to help you. ^Dan
A beast who cleans quickly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a replacement for a 10 yr old LG of a similar build, but less capacity. I wanted clothes to be cleanrer, while having the option of larger loads. This machine has been able to handle whatever I give it. I still have yet to use all the different cleaning options (just don't have the need), but the Normal, Heavy Duty, Cold and AI settings have all proved out. 'Normal' makes my wife happy as the time is pretty quick (like 30 min), while the others (in my opinion) really get clothes absolutely clean. I do appreciate the extra support for cold washing. The menu took a little getting used to, but once you understand how to change options, it just becomes second nature. The machine itself runs incredibly quiet, even with big loads. The ThinQ app, which is very busy, will tell you when a load is complete and remind you to take clothes out. Definitely better than having to check all the time.
I would recommend this to a friendEconomical but ineffective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Saves water, electricity, and drying time, but does NOT clean my clothes because it does not use enough water to rinse out dirt and suds.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly
Terrible delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery guys scratched my new appliances all up on the top of both washer and dryer!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, NancyB. Thank you for taking the time to share your experience on your LG Front Load Washer (WM6500HBA) model . We appreciate your feedback and apologize for the inconvenience caused during the delivery of your appliances. We understand how frustrating it must be to receive scratched appliances. To address this, we recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. Our team will work diligently to find a suitable solution for you. If there's anything else we can do to assist you with or if you require further assistance, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. Your satisfaction is important to us, and we look forward to making things right. ^Juvy
❤️ LG!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the washing machine, five star. If I had one thing to make better with this machine would be the lint tray. Somehow there still lint gets past the tray. Other than that, love the washing machine!!!
I would recommend this to a friendLG Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was an open box sale. Was worried at first but other than a few scratches we've had no problems. Cleans the clothes great.
I would recommend this to a friendHigh Efficiency Smart Turbo Wash by LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is an excellent machine. It is much faster than my previous machines, cleans better and is very user friendly. I also appreciate the AI aspect of it as well as the APP that notifies me when the cycle is done so I can remove the clothes from the washing machine before they begin to smell.
I would recommend this to a friendThe Beast!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had a lot of washers in the past but this one is the best!!!!
I would recommend this to a friendPresident's day sale
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the washer dryer set to replace 20 year old LG set (They served us well, but bearings out on the washer and the dryer sounded like it was close to expiring as well) - I almost went with the 4.5 Cu Ft like we had, but the extra room is helpful. Only been installed for a couple weeks and haven't yet run many loads through them but impressed do far.
I would recommend this to a friend