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Customer reviews

Rating 4.7 out of 5 stars with 463 reviews

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Rating by feature

  • Capacity

    Rating 4.9 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 463 reviews
  • Rated 4 out of 5 stars

    Heat to wrinkle free

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of options and love the look, the only issue I can’t figure out is the warm mode to get wrinkles out! Other than that GREAT product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NEEDS A FLAT TOP

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!!! My only complaint is that the top is not flat. I like to fold things and put them on top of the dryer. With the new slanted top they slide off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New LG washer dryer set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing. So many great features. Had some struggles with it being NEW but issues that might have very well saved my home from being irreversibly damaged. Drier wouldn’t work to duct work being clogged from previous owners, because of that I was able to fix numerous things.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lg dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lg dryer works great. Easy install. My only complaint is the fact that this one didn’t have a full stainless barrel. The one on the floor was the next model up with ai. We opted against that one but didn’t realize we lost the durability of the stainless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Dryer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have dryer for 5 months - working as expected Needs better written directions on use. Especially about child lockout button. Also start icon hard to see on black background

    I would recommend this to a friend
  • Pros mentioned:
    Door design

    Rated 4 out of 5 stars

    Great features.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome features. Love how the access door opens multiple options.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer with a lot of features. Dry time seems a bit long, but i do use low heat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my new unit. Thank you Best Buy for putting out quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Drys as it should

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer but make sure you only pull or push the button to open If you do both the door comes off and can be a headache to put back It’s a bit technical which is nice but I can see a lot of people think it doesn’t work because they won’t be able to operate it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Good dryer for about 6 months

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased and had the dryer delivered in Jan 2025. June 2025, yes less than 6 months, the dryer started to make a grinding noise and had a horrible odor. Contacted LG for warranty service. On the date of the service, the tech contracted me 4 hours before my appointment asking if he could come now. I informed the technician I was unavailable until about a hour before the scheduled time frame. The technician never came and didn't answer phone calls or text. When I contacted LG, they gave me the run around. I would highly recommended you consider a different dryer and especially company. I have multiple (9) LG products in my house. LG will not get a tenth product.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, Morris. Thank you for sharing your experience with us. We understand your inquiry regarding the grinding noise and odor you're encountering with your DLE8400WE dryer, and your feedback about the service experience. This is not the typical performance or service we aim for.

      A grinding noise in a dryer can sometimes be caused by issues with the drum rollers, idler pulley, or drive belt. An odor can sometimes be related to lint buildup in the exhaust vent or around the heating element. As a first step, we recommend checking your lint filter and cleaning it thoroughly. Also, ensure your dryer's exhaust vent is clear and not obstructed.
      https://www.bestbuy.com/site/lg-7-3-cu-ft-smart-electric-dryer-with-easyload-door-alpine-white/6573554.p?skuId=6573554
      Your feedback is important, and we'd like to assist you further with this. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo LG

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Hi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Item so far!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery on time and installation was quick and neat

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    washer and dryer purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machines and great sales/service at Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG and Best Buy - a perfect match!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy = Best Price and Best (Rated and Quality) Products and Delivery

    I would recommend this to a friend
  • Pros mentioned:
    Door design

    Rated 1 out of 5 stars

    Never again. Poor product and poor service .

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG should be ashamed this poor product . Best Buy poor arrive on resolving issue . Lost an over 19 year loyal customer . Family who all have own cards no longer will be patronizing you business due to poor service and poorly handled resolution to purchase last week with 2 delivered bad units , wasted time, inconvenience and waste of money . New home with no functioning dryer going on week 3 . Best Buy ended 19 year loyal customer relationship over $50-60 difference on product replacement they did not want to comp after providing bad product . Then tried to offer lesser model replacement that’s was not even in same status of current model purchase . Slap in face they wanted Giftcard back recieved on purchase since I returned the items due to non functioning ?? Who does this distasteful type of business. What happen to Best Buy when did this poor customer service begin. No longer customer and will not be buying anything moving fwd. please come pick up your lemon products per request multiple times so I call another company to bring me working items . Once you refund my money back to my Best Buy card , I will be paying off the refrigerator in this order as well and will NOT UsE This Best Buy card EVER again due to poor treatment of loyal customer.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for sharing your feedback on your LG Dryer (DLE8400WE) model. We understand the importance of receiving timely and effective assistance, especially when facing appliance issues. We aim to deliver outstanding products and services that fulfill our customers' requirements and anticipations. First, we recommend reaching out to our support team to discuss your situation further and explore any available options for resolution. If you haven’t already, you can try contacting LG Customer Service directly for assistance with product returns and refunds.

      Please send us a private message on social media @LGUSSupport, and our team will be ready to help you navigate this process. We’re here to ensure that you receive the support you need, and we appreciate your patience as we work towards a solution. Your satisfaction is important to us. ^Juvy LG

  • Rated 2 out of 5 stars

    It dries.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right off the bat, the first load of laundry we dried had clothes get torn up by getting caught near the lint trap. This area constantly catches strings, thin straps, or fabric softener sheets. Unimpressed by this dryer but hey, at least it looks pretty. And as a bonus, because i bought the set from best buy, i wasn't eligible for the LG rebate i thought i was getting.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Ashley. Thank you for reaching out about your LG Dryer (DLE8400BE) model. We understand your concerns about damaged clothing and missing a rebate. Please check the lint filter housing and drum seal for proper seating and sharp edges. If fabric is caught, the felt seal or filter frame may need adjustment or replacement. Running the dryer empty for a few minutes can help detect abnormal drum shifting. More guidance on dryer care is available here: https://www.lg.com/us/support/help-library/lg-dryer-clothes-are-damaged--20154720307749. Rebate eligibility depends on specific retailers and purchase dates; since you bought from Best Buy, LG manages the terms with them, and exclusions may apply. For further assistance, email us at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy LG

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice not noisy colors work well and just the right size

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality machine there are no issues with this product. Make sure you get the warranty just in case.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes at least two cycles to dry my king size comforter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG. Where efficiency and reliability meet.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful companion to the matching top loading washing machine. The easy load option and multiple app controlled features make this dryer an excellent choice.

    I would recommend this to a friend