Customer Ratings & Reviews
- Model:
- DLEX7900BE
- SKU:
- 6329779
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the 7.3 Cu. Ft. Smart Electric Dryer, highlighting its overall and drying performance. Many appreciate its quiet operation, the dual-opening door, and the large capacity. The ease of use and steam feature are also well-received.
This summary was generated by AI based on customer reviews.
Clothes wrinkled and not dry
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having owned a Samsung front-loading washer and drier, we decided to go with an LG top loader. We went with LG based on our experience with their TV and computer screens, and the reviews here. It's been a horrible experience. When the set was installed, we had to call the deliverymen back because there was a clunking noise coming from the washing machine (see washer review). Even worse, however, was the accompanying driver. It does not get clothes dry and leaves permanent press clothes horribly wrinkled. When we put the clothes back in for "wrinkle care" the drier ran for 5 minutes and did smooth out any wrinkles. We're now waiting not for the repairman, but for the deliverymen to deliver our Samsungs to arrive and haul away these unfortunate machines. With the gap between the rest of the reviews and what we have experienced, we either have a lemon, a counterfeit, or the other reviewers are shills. We've never seen such a wide gap between reviews and an actual product experience.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG dryer. I am sorry to hear that it did not meet your expectations and that you had to return it.
Your feedback is very important to us and will be shared with our product team.
If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Appliances
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, very cheap on offer!!! Thanks!!!
I would recommend this to a friendExcellent Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer has been a welcome addition to our home.
I would recommend this to a friendReceived the wrong color
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine itself is fine so far, the problem I have is I ordered it in black. Clearly stated in the receipt and the picture depicts it in black. I received the gray. We had to pick it up ourselves bc Beat Buy was a month out to deliver. I needed a washer/dryer immediately bc the set I had no longer worked, by the time we picked the set up, unloaded, unwrapped (could not tell the color through the packaging) it would’ve been a hassle and longer wait to get the correct color.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are terribly sorry to see that the wrong color was delivered. Thank you for bringing this to Best Buy's attention and please continue to work with them on the exchange. ^Jennifer
Problems
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No sure if it is any good since it was not installed properly and had issues.
No, I would not recommend this to a friendFrustrating warranty service
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had trouble with drawstrings and other thin pieces of fabric getting caught between the drum and the sidewall. This results in twisting the clothing or strings to the point of ruin. We've had a major run-around with LG Warranty service to get this addressed. Overall it has been a bad experience.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We are sincerely sorry to hear about the frustration you've experienced with your LG Dryer (DLEX7900WE) model and the challenges you've faced with our warranty service. We understand the inconvenience this has caused, and we apologize for any disappointment. To obtain more details in regards of warranty concern, you can download it's owner's manual through this link: https://www.lg.com/us/support/product/lg-DLEX7900WE.ABWEEUS. If you need further assistance, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We're here to assist you every step of the way. ^Juvy
not completely dry & touchpad issue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What is a bit disappointed with this product. The problems were the clothes never fully dried and so you have to continually perform a time to dry at the temperature you’d like. Also the touch pad buttons do not really function with a light touch as you have to press really hard to activate the button. I thought this would be an upgrade from Samsung but my prior unit was much better and lasted a long time
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Does not dry
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had rhis dryer less than two years we have had it fixed twice and still does not dry clothes. We clean the lint traps all the time. In addition we are constantly cleaning the dryer vent and hoses leading out of the house. Nothing works I would stay away from
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback with us. We understand your experience about your LG Dryer (DLEX7900WE) model not effectively drying clothes despite regular lint trap cleaning and vent maintenance. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
If your dryer isn’t working well, ensure you’re not overloading it and that you’ve selected the right cycle and heat settings. Also, check that the exhaust duct is properly connected and not crushed, as that can block airflow. For more details, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634.
If you need further assistance, message us on social media @LGUSSupport, and our team will gladly help. ^Juvy
Dryer shuts off before drying
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had DLEX7900BE less than a year. At about 9 months the dryer stopped working correctly. The dryer will stop after a few minutes or randomly at different times before clothes are dry regardless of amount of clothes. I’ve tried the online tips to fix myself but having to call for service now. All this in less than year of use. Very frustrating.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with scheduling repair, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
- Pros mentioned:Overall performance
Great Product - poor service and follow through
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works fine, but check the work of the installers to make sure they remember to attach drain hose, and be aware if you purchase as part of a bundle, apparently Best Buy will not honor price match guarantee (but will wait to tell you for 2 months).
I would recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
OK for what it is
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the bright dryer light, wifi capability doesn't let you turn it on remotely.
I would recommend this to a friendNot impress and bad customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. The dryer came with the light not working and geek squad wouldn’t do anything about it. On top of that, the dryer leaves almost every load (no matter how small) still damp. I’ve tried a ton of different settings to fix this and nothing has worked. My only option to get the light fixed is to now put in a service call with LG. Talk about making me have to work for it. Buyer beware.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We regret you did not receive support in resolving the issue and we hope that you are willing to
allow us another opportunity to assist. Please contact LG Customer Support by direct message
via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/).
You can also call us at 800-243-0000. Please provide your contact information, model/serial
numbers of the TV and date of purchase, and we will be happy to assist you.^Venette
Confused
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Require training to use equipment. Big item needs 2nd drying.
No, I would not recommend this to a friendHorrible customer service, even worse chatbot
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is 16 days old and I have to wait two days for someone to come repair the loud grinding noise that started this morning. No there isn't anything in the drum, it is coming from inside the machine like a ball bearing that has gone bad. It has take me over an hour to get to the "live chat" that will send someone to do a repair. Also, day 16 is one day past when you can return it to BEST BUY. They didn't even hook up the steam line during install, but it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kalien. Thank you for sharing your experience with us. We understand your frustration with the loud grinding noise from your LG DLEX7900BE dryer and the difficulty in reaching support. Your feedback is important, and we'd like to assist you further to resolve this issue. Please send us a private message on our social media platform via @LGUSSupport, and our team will be more than happy to explore possible solutions and ensure your dryer is repaired promptly. We appreciate your patience. ^Sam
- Pros mentioned:Overall performance
Nice dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine '’’ thanks for helping us installment on both machines.
I would recommend this to a friendBrand response from LGAnswers
Posted .If there is anything we can do to assist you and provide solutions to improve your experience to 5 stars, please contact LG Support via any of the below options:
Phone: 1-800-243-0000
LiveChat or Email: www.lg.com/us/support/chat-and-email-information
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
Thank you for being part of the LG family. ^CP
LG dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice dryer. Had some noise issues but has been repaired
I would recommend this to a friendLonger drying time than I'm use to
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes a little longer then the average dryer to dry clothes, which is not good for the electric bill.
No, I would not recommend this to a friendnot great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We're on our third delivery of this guy and no luck. The most recent makes a spring squeaking noise with each rotation of the drum. None of them dried our clothes on the first cycle. Always have to run it twice. The most recent one must overheat, as it has caused some MAJOR clothing shrinkage on the same "medium" heat of the others. I didn't know pajama pants could get that short.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to see the dryers you are receiving are not meeting your expectations. We would be happy to look into the problems you are having. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Not as Advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer states it has Steam function but what it does is soak the clothes to point it takes twice as long to dry. It says has Sensor dry function but does not work, had it for a week and returned it. If those functions are important to you look to the GE Dryer, both those functions work.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, TerryH. Thank you for sharing your experience with us. We understand your situation with the DLEX7900WE dryer and the concerns you’ve raised regarding the Steam and Sensor Dry functions. We truly appreciate your feedback and would like to assist you in resolving this.
For the Steam function, it is designed to reduce wrinkles and freshen up clothes by using water, but if the clothes are coming out wetter than expected, it might be due to the steam not properly penetrating the fabric. We recommend ensuring that the fill hose for the steam function is properly connected and that there is enough water in the tank for optimal steam generation.
As for the Sensor Dry function, it uses a moisture sensor to automatically adjust drying time. If the sensor isn't working as expected, it may be a good idea to clean the sensor with a soft cloth to remove any lint buildup. This will help ensure accurate readings for optimal drying.
If these steps don't resolve the issue or if you continue to experience difficulties, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to further assist you and explore possible solutions.
https://www.bestbuy.com/site/lg-7-3-cu-ft-smart-electric-dryer-with-steam-and-sensor-dry-white/6492274.p?skuId=6492274
We understand how important these features are to your drying experience, and we’re here to support you. Thank you for sharing, and we look forward to helping you!
—Renzo
Large dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice large dryer and it works great, but very loud when in use!
No, I would not recommend this to a friend