Customer Ratings & Reviews
- Model:
- DLE3400W
- SKU:
- 11297451
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Beware LG products - poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product in 2020, that's 4 years ago. I paid top dollar (approx $800). It stopped fucntioning for no reason, today I had it looked at, and was told repairs were going to cost $500. Before this dryer, I had purchased a used Samsung for $250 which lasted us 10 years. I wanted to get another one just like it because of its reliability, but wife convinced me to purchase this LG dryer to save $100. I will never by an LG product, ever again. I am making this assessment based on the poor quality of said brand new item, compared to the quality of a used item (competitor). I feel like we were robbed. You don't believe, find out for yourselves. Sincerely, Disgruntled and lost customer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jose. Thank you for taking the time to share your experience with the LG Dryer (DLE3400W) model. We're sorry to hear that the product stopped functioning unexpectedly. We strive to provide reliable, top-notch products that meet our customer's needs and expectations. Our team would like to investigate this matter further to understand the cause and find a suitable solution for you. If there's anything we can do to assist you further, please reach out to us on social media @LGUSSupport. ^Juvy
Okay dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only have it for about a month. So far it works okay Dryer is nice looking with reasonable price. However, the sensor cycle doesn't seems to dry well. Had to time dry about 10-15 minutes more after sensor cycle.
I would recommend this to a friendStopped working after only two years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer displayed a Te1 code after only two years of usage. Though this is supposed to allow you to diagnose the issue yourself, it actually just tells you to call maintenance. I tryed diagnosis myself and replacing the part that is supposed to have caused the problem but it's not working, I've read that i may need a new PC board so now I'm wondering if I should just buy a whole new unit of another brand
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We want to thank you for taking this time to communicate with us about your LG experience. We appreciate your patience and understanding in regards to the issues that you’ve encountered. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter using @LGUSSupport and we'll be happy to assist. ^James.
Worst Dryer I’ve Ever Owned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What an expensive disappointment. The sensor dry cycles do not usually get our clothes dry. As a result, I am forced to use the timed dry settings and this is a hassle too as you have to push the timer button for every minute past the initial setting of 20 something - So push the button 30+ times. For this we spent $1,000 and will have to endure for several more years.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can expedite a resolution for you. Thank you. ^Venette
Go with another retailer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for a washer/dryer delivery and installation in Fairfield County, CT choose another retailer. Free installation = no installation and extremely rude delivery by 3rd party delivery service. Do yourself a favor and choose of of the dozen other retailers that offer free installation.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. Your feedback is important to
us and your concerns will be shared with our product team. If you have further questions or
concerns, please contact LG Customer Support by direct message via Twitter (@LGUSSupport)
or Facebook Messenger (https://www.facebook.com/LGUSA/). You can also call us at 800-243-
0000. We apologize for any inconvenience this caused.^Venette
poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yesterday they brought me a dryer and on the first day it did not work. I put my clothes in the dryer. It starts working and after 10 minutes it stops. And now I have problems.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette