Customer Ratings & Reviews
- Model:
- DLE3400W
- SKU:
- 6397855
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers love the 7.4 Cu. Ft. Stackable Electric Dryer with FlowSense for its ease of use, quiet operation, and drying performance. Many appreciate its large capacity, energy efficiency, size, and reasonable price. However, some customers have expressed disappointment regarding the absence of an interior light, and a few have had issues with installation and the sensor.
This summary was generated by AI based on customer reviews.
works for the price point
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we did not keep this long enough to leave a full review. The time we had it, it works fine. we just decided on another brand and style.
No, I would not recommend this to a friendOH MY
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.FIRST ONE DIDN'T DRY. REPLACEMENT WAS USED AND SMELLED OF WET CLOTHES
I would recommend this to a friendDryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little temperamental and takes longer to dry than expected. Works best on manual setting.
I would recommend this to a friendBad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad customer service talk to 12 people about a dryer situation
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing your experience with the LG Dryer (DLE3400W) model. We appreciate your time and efforts to resolve the issue. If you're still having trouble, we can guide you through some steps. Ensure the dryer is plugged in and the circuit breaker is not tripped. Check that the vent is clean and set up correctly, and use the right cycle without overloading the drum. You can also try LG’s Smart Diagnosis feature in the ThinQ app for quick troubleshooting. More support resources are available here: https://www.lg.com/us/support/product/lg-DLE3400W.ABWEEUS. For further assistance, email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure really how to rate it. I bought it to dry clothes. It does. But they are so wrinkled when they come out of dryer. I have stood there and waited for dryer to stop so i can get them out and still wrinkled. It has an option where it will keep tumbling so they won't wrinkle. They are wrinkled. It does dry them though.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Make sure you don't fill your dryer (or your washer) with too many clothes. Packing the appliances will cause clothes to bunch together and cause wrinkles. You can also set your dryer on the permanent press setting, or add a slightly dampened cloth to help loosen stubborn creases and wrinkles. ^Jennifer
- Pros mentioned:Dryer performance
Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not always dry all the clothes. I had an older one that did a much better job.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via Facebook @LGUSSupport and use #VOC in your first message to our social media support team. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette
Missed the mark
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud and the sensor often shuts off dryer before the clothes are completely dry. Worth buying a bigger unit
No, I would not recommend this to a friendWish it was better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't dry well. Can leave clothes very wrinkled if you don't take out immediately.
No, I would not recommend this to a friendLint trap doesn't work
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lint trap issue makes drying take a long time. Cannot be trusted to completely dry clothes. I ended up installing a secondary lint trap because so much lint was getting by the trap that the outdoor vent was plugging up. Not impressed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize for the inconvenience with your dryer and the lint trap issue. Your feedback is valuable, and we understand your frustration. To address this issue, please send us a private message via Facebook or Twitter with a handle @LGUSSupport, along with your contact details and the dryer's model number. Our team will investigate the situation and work towards finding a solution. Your satisfaction is crucial, and we'll do our best to improve the drying performance of your dryer. Thank you for bringing this to our attention, and we're committed to providing a better drying experience. —Kai
Capacity is misleading
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Capacity is misleading. Sure you can fit a lot in there, but if you fill it more than 2/3, drying time will be in excess of two hours! I wanted a large dryer to fit my king size comforter without having to adjust it more than once. This is not it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thanks for your review and making us aware of the issue you're experiencing. Please note that a longer than normal drying time is commonly due to impeded air flow. Airflow blockages can be caused by an obstruction in duct work or lint build up on your air filter. If you wouldn't mind, please check for these first to see if they are what's causing your issues. We'd love to offer you further support if they aren't whats causing your issue! Please see our contact options here: https://www.lg.com/us/support/contact. We look forward to working together to resolve the issue. ^Chris
Nice machine, installers didn’t take old dryer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice machine. The installers did not remove the old dryer.
I would recommend this to a friendSince I brought it, it works well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works well,it is white and has a glass see through window.
I would recommend this to a friendPoor Service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the dryer and it wouldn't turn on. Waited over a week for an LG repairman who was scheduled through Best Buy. The window for the appointment was 12:00p-5p. I took off of work that day to wait for the repairman. The repairman showed up at 8:15pm. Ridiculous. Repairman deemed the dryer unfixable. Now we have to wait over 30 days to get our dryer switched out and delivered. In all, we will have waited over two months without a dryer. Very bad experience.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize that you had such an experience. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to assist you ^James.
Very disappointed in this dryer.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve owned this for 6 mo & constantly have the dryer sensor going off. I’ve cleaned the dryer vent several times during each load. Plus, cleaned the external vent. This is beyond frustrating.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Clothing warmer, not dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer does not dry well. Will be calling for service.
No, I would not recommend this to a friendDryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This process has been very frustrating for me. I had to go through 3 different dryers due to faulty equipment. I was never offered an compensation for all the hassle and lost wages.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does a decent job, but my old dryer was better.
No, I would not recommend this to a friendNever again!have dryer can’t use!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience! Staff friendly but everyone seems to have hands tied to help me. Late delivery, couldn’t install, gave me options on their schedule not mine. Over week they haven’t help or reached out I call they don’t, and can’t install on my time. “Hands Tied” still no dryer to use. My rating is Best Buy not the dryer , don’t know if it works, not installed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Interior light
Good for a cheap rental property
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap looking plastic with no internal light. Look elsewhere.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Alva. Thank you for taking the time to review the LG Dryer (DLE3400W) model. We appreciate your feedback and apologize for any disappointment you experienced with its appearance and features.
We understand that the plastic construction and lack of an internal light may not meet your expectations. We strive to offer a wide range of products to cater to different needs and preferences. We will take your feedback into consideration as we continue to improve our product offerings.
If there's anything else we can assist you with or if you have any further feedback, please reach out to us on social media @LGUSSupport so we can help you further. We are always eager to listen and improve our offerings. ^Juvy
Hot air failed in less than two months.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Today 1-6-22 I placed a warranty service call with LG. The new dryer stopped blowing hot air 3 days ago. I've owned it for less than 2 months. NOT a great example of quality LG! I had an older LG front load dryer very similar to this that we purchased in 2008. It lasted 13 years with zero repairs. I'm not very enthusiastic about my new dryer right now.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette