Customer Ratings & Reviews
- Model:
- DLE3400W
- SKU:
- 6397855
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the 7.4 Cu. Ft. Stackable Electric Dryer with FlowSense, particularly its ease of use, quiet operation, and drying performance. Many appreciate its large capacity, energy efficiency, and stackable design. However, some customers have expressed disappointment regarding the absence of an interior light and occasional issues with installation and the sensor.
This summary was generated by AI based on customer reviews.
Please no
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is excellent.. the dryer on the other hand has really serious issues. No matter what the 'smart sense' will stop the load before it is fully dry. Even if you do quick dry, a normal cycle, set it to 'extra dry', bedding cycle, anything! We have to manually run 2 60 minute timed cycles after it shuts itself off no matter what. Even for very very small loads, it just seems not to work well. Pretty disappointed with this crucial problem in the machine.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Built to fail
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in October 2020 with matching washer. Spring of 2022 the rollers are already shot. If I had not bought an extended warranty i would have to repair myself or pay someone. Warranty repair coming soon, will see how that goes. Not impressed with my LG appliances at this point. Engineered for planned obsolescence.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. Thank you for taking the time to provide your product experience feedback. We will share this with our research and development teams for future improvements. ^Jennifer
To Sensitive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issue with back pressure sensor. To sensitive. Does not work in a garage environment. Exchanged for GE dryer
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Not happy customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Little pricey for what purchased and the best buy staff needs to be trained better on what is involved thru thr purchase to the delivery
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Paid for a component I can't use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not bring the correct exhaust hose for the drier. They installed the old drier hose on my new drier, I was still charged for a new hose. No joy!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We understand your concern.This feedback will be shared with our product team. We apologize for any inconvenience.^Venette
Ruined a Load of Delicates
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just ruined a load of delicates because this machine's settings are a total fiasco. The pre-set settings are nonsense, so I use the manual dry setting only. BUT the manual dry sub-settings (Temp, Time) are so sensitive that for some reason changing the time also changes the temperature. Didn't catch this on my now ruined delicates. Everything else about this dryer is fine, but this settings catastrophe causes me to rate the dryer "poor."
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Dryer overheats
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We keep getting an "80" Code in the first 2 weeks of operation. We had the air ducts cleaned before installation and after the installation. BBuy came back out and adjusted the vents and suggested to replace the dryer with a different one.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Stay away!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t believe this LG dryer, brand new and works worst than my old Samsung. Tried to replace but all the other models I liked didn’t fit the area I had for it and now I’m stuck with this useless machine >(
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your feedback on the LG Dryer (DLE3400W) model. We apologize for the disappointment and frustration you've experienced with your recent purchase.
We understand it can be extremely frustrating when a new appliance does not meet your expectations, especially when you have had a better experience with your previous dryer. We regret that the other models you liked did not fit the area you had designated for the dryer, leaving you with a machine that you find useless. This is certainly not the quality we want our customers to experience with our products. Please visit this link for more details on your LG product: https://www.lg.com/us/support/help-library. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Not happy at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned/ The dryer will not dry your clothes on normal setting. It still dump after the cycle is over and it uses lightly warm air ( like delicate dry settings) On heavy duty it will use the hot air, but the dryer comes up extremely hot outside and warms up all entire room. The filter mesh doesn’t hold the lint,50% of that goes into the vent and will clog it so fast and might cause the fire.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryers have gotten way over priced and I would not have bought one anywhere else you had the best out of the box price
I would recommend this to a friendBrand response from LGAnswers
Posted .We understand your concern. This feedback will be shared with our product team. We apologize for any inconvenience.^Venette
BEST BUY SUCKS!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DON’T BUY FROM BEST BUY! PURCHASED 0N 3/8/23 FROM IN STOCK. BEST BUY CANCELLED DELIVERY AT HOUR OF DELIVERY. BEST BUY THEN RE SCHEDULED FOR 4/12/23. NO HELP FROM STORE OR GEEK SQUAD. CHICKEN SHI_ OPERATION. I AM A TOTAL TECH MEMBER! BEST BUY IS TOTAL CRAP.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking this time to communicate with us about your concern. We'd love to know what happened, and what we can do to rectify it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha
Sensor is off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps shutting off before clothes are dry and won’t restart to dry them
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jessica. Thank you for reaching out about your LG Dryer (DLE3400W) model. We understand your concern about the unit shutting off before the clothes are dry and won’t restart. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Here are a few troubleshooting steps to try: Check the lint filter and exhaust ducts for blockages. Restricted airflow can cause the dryer to overheat and shut off. Clean them thoroughly to ensure proper ventilation. Confirm that the dryer is not overloaded, as this can impact drying performance. Ensure the power cord is securely connected, and check your circuit breaker to make sure it hasn’t tripped. If the dryer displays an error code, you may visit https://www.lg.com/us/support/help-library/lg-dryer-error-code-list--20152310891742. If you’ve tried these steps and the problem continues, please send us a private message on social media @LGUSSupport. Our team would be happy to assist you further in identifying a solution.
We appreciate your trust in LG and are here to help. ^Juvy
CANNOT SILENCE THE CHIMES ON THE MACHINE!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You CANNOT silence the chime on this machine. TERRIBLE....this annoying fact is not mentioned in ads or in the instructions. Deal breaker. I would NEVER have purchased if I saw this
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Dissatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t work! I’m on my 4th cycle now for drying one load of towels! I keep getting a D 90 message. Best Buy was supposed to come out yesterday. Never showed up! Now supposed to come out next week. We have bought A LOT over the years from you, but very frustrated with the results and staff
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Doesn't... dry clothes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't actually dry your clothes all the way, even if you set it to the "very dry" setting and don't put too many items in, so you'll have to get used to putting them back in the dryer. The default every saving mode leaves them very damp.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you so much for taking the time to provide feedback. We're sorry to hear about the inconvenience you have experienced. We work continuously to improve the quality of our products and services that drive customer satisfaction. If you need more assistance with any LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we'll be happy to accommodate you. ^James.
Do Not Buy - Electrical Problem Built Into Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 6 weeks. Kept tripping the breaker. Luckily I purchased 5-year service protection. Called Best Buy Service and the tech new what part was most likely needed before anyone even came to the house to check the problem. This is a strong indication that this is a routine problem. This dryer is known to fail. Buyer beware.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Horrible delivery experience!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a nightmare to get what I purchased delivered and installed. Horrible!!
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
AWFUL - No power chord & it doesnt get things dry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1. Will never buy from best buy again for appliances. THEY DIDNT INCLUDE THE POWER CORD OR TELL YOU TO BUY IT. I couldnt even find it on their site. I had to go to lowes. 2. This dryer takes 3 runs to dry a standard load of clothes even though its large capacity and supposedly automatic. No, no, no, again, no.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Broke a year after purchase
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer malfunctioned just about a year after I purchased it. Unfortunately, this happened just after the manufacturer's warranty expired, so now I'm just out ~$700.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. We are disappointed to see that this happened, and we want to thank you you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Jennifer
No attention to detail
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered the wrong door opening after I asked for the proper way for the door to open in relation to the washer
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer