Customer Ratings & Reviews
- Model:
- DLE3400W
- SKU:
- 6397855
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the 7.4 Cu. Ft. Stackable Electric Dryer with FlowSense, particularly its ease of use, quiet operation, and drying performance. Many appreciate its large capacity, energy efficiency, and stackable design. However, some customers have expressed disappointment regarding the absence of an interior light and occasional issues with installation and the sensor.
This summary was generated by AI based on customer reviews.
Do not recommend, waste of money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Doesn’t dry my clothing. Have to dry it 2x to actually dry each load. Started doing this 2 months after purchase.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. We apologize for any inconvenience this caused. ^Venette
HORRIBLE EXPERIENCE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sent me a dryer that does not work. I need this RETURNED ASAP. My experience with Best Buy Appliances has been HORRIBLE. I have NOT BEEN ABLE TO USE THEM SINCE DELIVERY. THis has not been a great experience buying BRAND NEW APPLIANCES.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that your unit is seemingly defective. Please contact LG Customer Support so
that we can better investigate and quickly assist you with a resolution. You can contact our Customer Support at 800.243.0000.^Venette
Be ready to replace this dryer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned for less than 2 years before stopped heating up. Cheaper to start over with a new one than fix it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with scheduling out of warranty repair, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Blew my fuse and my home's fuses!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this dryer and immediately, it tripped breakers in my home. Never had this issue with a GE dryer that it replaced plus this dryer does not get clothes dry or heat up like my GE. Will be returning.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. We will share this with our research and development teams for future improvements. We apologize for any inconvenience this caused. ^Vanessa
DO NOT PURCHASE!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.STAY AWAY ! After using the dryer only three times, I will be returning and purchasing a different brand. Dryer sensors DO NOT work. Constantly having to add time, dryer shuts off after 10 minutes, clothes are still wet, dryer is overheated after 10 minutes of running.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Sensor Dry is The Worst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The whole point of having sensor dry is for the machine to automatically dry the clothes. It's so bad at it that I wish there's an option to deactivate the sensor and just do it the regular way. I really advise against it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Trash garbage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY 3 dryers exchanged none worked a month and a half without washer and dryer and Best Buy can careless about customer the worst !! Never buying there again
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
The dryer generates no heat at all for delicates
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer generates no heat whatsoever when you choose to dry delicates at low heat. It doesn't dry them at all. I've tried adding an hour to the drying time and it still doesn't work.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Malfunctioning Moisture Sensor
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems to have a sensor that turns the dryer off when the clothes are dry but my clothes are always pretty wet when it turns off so I am constantly rerunning it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette
It is horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesnt dry! Clothes have to be run several times and sometimes spoil before they dry completly then have to be rewashed. I hate this dryer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette
Not a good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer doesn't dry clothes well. Error message D 80 indicating blocked vent even though installed by Best Buy installers.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We apologize for any inconvenience. ^Vanessa
lie
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bestbuy lies never taken the item then charge me for it then when you try calling you get people that don't speak English and they keep putting you on hold doing nothing
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please get in touch with BestBuy regarding this complain.^Venette
L G dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good dryer my clothes keeps getting got on something in dryer it tore a lot of my clothes not happy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your LG Stackable Electric Dryer, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai.
Delivery let dyer drop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery guy dropped the product from the truck we were able to see this from our camera; I haven’t seen any damage yet but in case of any damage we would like a new one or refund.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
When I got the product home, it sounded like there
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I got the product home, it sounded like there were shoes in the dryer. Obviously it had.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to hear that you were not satisfied with your purchase. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced. If you would like to discuss how we could rectify your experience with us, we'd love to hear from you. Please reach out to our customer support team at 800-243-0000. ~Tanisha
bad dryer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the dryer just stop heating and clothes get bad smell
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Anarouz. Thank you for taking the time to communicate with us about your experience. We're sorry to hear about the issues you've been facing with your LG 7.4 Cu. Ft. Stackable Electric Dryer with FlowSense, model DLE3400W.
To address the problem of the dryer not heating and the unpleasant odor on your clothes, we suggest the following troubleshooting steps:
1. Ensure that the dryer is securely plugged into a power outlet and that the circuit breaker hasn't tripped.
2. Thoroughly clean the lint filter, as a clogged filter can affect the dryer's performance.
3. Check if the venting system is clear of any obstructions. A blocked vent may limit airflow and cause heating problems.
For additional help kindly check this link: https://www.lg.com/us/support/help-library/why-is-my-lg-dryer-not-heating-not-drying-or-taking-a-long-time-drying-CT10000011-1432223739634.
If the issue persist after attempting the steps, please don't hesitate to reach out to us on Facebook or X (Twitter) using @LGUSSupport, and we will be glad to help. ^Juvy
stops drying
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.horrible machine, will not complete a drying cycle
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Failure to heat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 weeks old and it fails to heat in the normal mode.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, SonL . We appreciate the time you committed in providing us with detailed and constructive feedback. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. Should you need any assistance, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony
Damaged goods .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered a new dryer got a used one with a giant dent on the top .
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
I returned idem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More dan 10 busnis day left and l didn’t get maney back
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Is this for a refund offered by LG?Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase, CNN# or DRN# and we will be happy to assist you. ^Venette