Customer Ratings & Reviews
- Model:
- DLEX5500W
- SKU:
- 6532183
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the product's overall performance, ease of use, and quiet operation. Many also appreciate its efficient drying capabilities, smart features, generous capacity, and sleek design. However, a few customers have noted concerns regarding the door seal.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG did it again. Simple and complete to understand.
I would recommend this to a friend - Pros mentioned:Ease of use
LG dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dryer, the steam option is very helpful. Love the color & it’s easy to use.
I would recommend this to a friend Smart appliances by LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer and dryer is considered smart. I just love the feature on the appliances thats AI which analyze the load which set the amount of water,and the amount of time it takes to wash or dry the clothes
I would recommend this to a friendGreat wash machine and quick delivery
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our family enjoy this LG item. It works perfectly, also LG app is so comfortable to use and choose best options for your cloth. Also, delivery from BestBuy was very quickly. Workers helped us to put it on the place we want and also gave us all necessary tools to install it.
I would recommend this to a friendAwesome Tech!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Washer and Dryer! Love the technology on this set!
I would recommend this to a friendWonderful upgrade!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great size & color. Tons of options for all different types of loads. Went with the optional podium and glad I did!
No, I would not recommend this to a friendGreat dryer!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer does a great job! My favorite setting is the AI, as it detects the best settings for the current load.
I would recommend this to a friendDryer doesn’t dry well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The aesthetics of it, it’s great but it doesn’t dry well. There’s only one setting that dries it well. All others need to be ran twice. The Sales Rep that sold me the dryer did not have the knowledge to sell this machine. This dryer cannot be stacked up. The electrical cord is NOT long enough. I asked that specific questions before purchasing it. I had to pay an electrician to move the plug up which was not in my plans. I would have chosen a different appliance.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gaby. Thank you for sharing your thoughts on the LG Dryer (DLEX6500B) model. We’re glad to hear you like the aesthetics, but we understand your concern about a product that doesn’t meet your drying needs and when installation issues arise. We aim to provide reliable, high-quality products exceeding our customer's needs. For the drying performance, if you haven't already, try cleaning the lint filter before each use and checking the venting system for any blockages, as these can significantly affect drying efficiency.
Regarding the electrical cord, your feedback about the sales experience is important, and we appreciate you bringing it to our attention. It’s crucial for our team to provide accurate information to help customers make informed decisions.
If you have any further questions or need assistance, please reach out via private message on social media @LGUSSupport. We’re here to help you get the most out of your dryer.
Thank you for your understanding, and we hope to improve your experience moving forward. ^Juvy
- Pros mentioned:Overall performance
Best Buy is the worst.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is good so far. Best Buy is just awful. Missed first delivery without even calling. Second deliver my showed up without the parts to complete install. Everyone was clueless. Even if you have to pay a little more, go somewhere else.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jeff. Thank you for sharing your experience with us. We’re glad to hear your LG Dryer (DLEX5500V) model is working well for you. If you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. To keep it running efficiently, one helpful step is to clean the lint filter after every cycle and check the exhaust duct regularly to ensure proper airflow and drying performance. You can find more guidance here: https://www.lg.com/us/support/product/lg-DLEX5500V.ASSEEUS. If you need further assistance with your unit or have service-related questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help you directly. ^Juvy
Nice dryer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice dryer with a selection of neat features and an intuitive user interface
I would recommend this to a friendPay attention to the 1-3 star reviews!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed at all. Bought the combo washer/dryer combo with pedestals. Washer seems to be washing well. Dryer is awful! We had a samsung dryer but decided to replace with new LG series. Dryer barely dries. Computer randomly throws blocked duct code. House and vent is brand new. Vent is completely clear and clean. Will only dry on timed manual dry. Stick with the older styles, less techy units. Half this new crap doesn't work but you pay a premium price. Custom built house with all LG appliances. Quality control is awful. Never had problems with Samsung.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Dryer (DLEX6500B) model. We understand how important it is to have your dryer working efficiently, and we appreciate you letting us know about the drying performance and blocked duct code.
For this model, one helpful step is to run the Flow Sense duct check feature. This will help confirm whether the dryer is detecting restricted airflow or if the sensor is misreading the vent condition. To do this, press and hold the Flow Sense button during operation to check the indicator lights. If the vent is clear but the code still appears, try resetting the dryer by unplugging it for 5 minutes, then plugging it back in to clear the system memory. More guidance here: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. If you need further assistance after trying these steps, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can support you directly. ^Juvy
Washer and dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and very professional installation, highly recommend it
I would recommend this to a friendLG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice! Love how well it works. Added app to phone nice feature
I would recommend this to a friendThis dryer is more trouble than it’s worth.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could’ve rated this unit much higher, especially since the washing machine this pairs with is excellent, but after going through two different units, I will be returning it. I could not get this dryer to properly dry a single load. After speaking to multiple friends who own an LG dryer, the Flow Sense sensor is far too sensitive and incorrectly reports having an “Home Exhaust Blockage” where none exist. In theory, Flow Sense could be a great feature that alerts you to the presence of too much lint in your home exhaust vents and hopefully prevent a fire. But the calibration for this sensor is off, WAY off. Once the dryer even thinks there a blockage, it deactivates heat and prematurely terminates the load, leaving all of your clothes wet. Even after multiple, thorough cleaning of my home vents, this dryer insisted there’s a duct blockage. This is frustrating and unacceptable, to say the least. In the worst case scenario, this dryer could possibly cause someone to spend hundred of dollars unnecessarily on home dryer vent cleanings. LG needs to sort this out and make sure the dryer has the option to be calibrated to different home exhausts so it knows whether a blockage actually exists and where it does not.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there.
We're sincerely sorry for the difficulties you've encountered with your Dryer. Your detailed feedback is invaluable, and we truly appreciate you taking the time to share your experience.
We understand the importance of having an accurate and reliable sensor. Your concerns are valid, and we're committed to addressing this matter. We'll escalate your feedback to our product development team to ensure improvements are made.
If you have any further questions or need assistance with anything else, please feel free to reach out via private message on Facebook or X (Twitter) @LGUSSupport. We're here to help in any way we can.
Again, we apologize for any inconvenience this has caused. Your satisfaction is important to us, and we're dedicated to making improvements.
—Kai
Washing and drying
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wash very well, the clothes are not damaged at all
I would recommend this to a friendNothing but REGRETS.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It drys not worth the price. If you like Samsung don’t switch. It’s the latest but the ThinQ Care is not compatible. How come? I don’t know. Customer Service is nonexistent. And the website isn’t searchable for anything. Nothing is ever found. Just get plain dryer no bells no whistles. It does dry.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi there, We're definitely here to help you. We see that you're reporting that your ThinQ App is not connecting properly to your LG Dryer. No worries; We've included a video that will help guide you through the process. Please reach out to us again if you find that our solution is not very helpful. We will be delighted to help get you up and running with all the bells and whistles attached. Please see the link: https://tinyurl.com/4evkdnxb. ~Tanisha
Washer great dryer is not
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay washer works well but the dryer is terrible and constantly ends the cycle saying the clothes are dry before they are
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jesse. Thank you for sharing your experience with the LG (DLEX6500B) model. We understand your concern about the dryer ending its cycle prematurely, leaving your clothes damp. We strive to provide reliable, high-quality products and ensure a smooth experience.
To troubleshoot this issue, we recommend checking the lint filter and ensuring it’s clean, as a blocked filter can affect drying performance. Additionally, make sure the dryer is not overloaded, as this can impact drying efficiency. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-why-does-my-dryer-turn-off-abnormally--20150485215101.
If the problem continues, we’d love to help you further. Please send us a private message on social media @LGUSSupport, and our team will work with you to find a solution. Your satisfaction is important to us, and we appreciate your feedback. ^Juvy
Regret buying this set Washer/Dryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer is ok I was expecting it to be better than my last dryer I bought the set and I regret this purchase
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you so much for your review, However, We see you've given us only a 2-star review rating.
It would be great if you could let us know how our services can be improved to get a 5 star rating. ~Tanisha
- Pros mentioned:Dryer performance, Features, Noise level
LG Washer and Dryer Set – Worth Every Penny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m absolutely in love with my new LG washer and dryer set—it's truly amazing. Not only do they look sleek and modern, but they also perform incredibly well. The washer has plenty of cycle options. I especially love the all feature, especially Al sensor for its own mode, large capacity —it gets clothes thoroughly clean without being harsh on fabrics. It’s also super gentle on delicates, which is a big win for me. The dryer is just as impressive. It dries everything quickly and evenly, and the sensor dry, wrinkle care, quiet operation] makes a noticeable difference. Everything comes out soft, fresh, and ready to wear with minimal ironing needed. I also really appreciate the smart features—being able to control or check the status of a load from my phone is such a convenience, when it's done it plays a tone. Laundry used to feel like a chore, but now I honestly enjoy it. If you're considering this set, I highly recommend it!
I would recommend this to a friend - Pros mentioned:Noise level, Overall performance
Wonderful Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Love my new dryer. The dryer works perfectly. I have no complaints. So glad we decided to purchase this model. We had done a lot of research before purchasing this model. It is very quiet. I did not purchase the stand due to the space that we were working with, and I am glad that I made that decision. I feel it is not low, and it looks better in our space. I give this product five stars
I would recommend this to a friend