Customer Ratings & Reviews
- Model:
- DLGX4001B
- SKU:
- 6419618
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Built-In Intelligence for its excellent overall performance, quiet operation, and effective drying capabilities. Many appreciate the ease of use, large capacity, and the helpful steam function. While some users noted minor drawbacks related to visibility and sensor performance, the positive feedback overwhelmingly focuses on the dryer's efficiency and convenient features. The sleek design is also frequently praised.
This summary was generated by AI based on customer reviews.
Worth the value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice system, love the wifi connection and really get the clothes dry
I would recommend this to a friendEnergy efficient
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing buy! Saves a lot of energy and cleans the clothes really good.
I would recommend this to a friendBest Dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best dryer I've ever had! Would def recommend to anyone.
I would recommend this to a friendOk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent dryer. Installers messed up the connections. Pedestal is back saver.
I would recommend this to a friendGas Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is working very well. Love all the different settings to choose from specially the towel setting.
I would recommend this to a friendHighly recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great buy, I am very pleased with this purchase.
I would recommend this to a friendToo soon to rate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too soon to tell overall efficiency, effectiveness and ease of use
I would recommend this to a friendSolid Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Second LG dryer to own. First one lasted 15 years!
I would recommend this to a friendSo far so good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. It’s a nice dryer and easy to use.
I would recommend this to a frienddryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AAAAA+++++ THE SALESPERSON COULDN'T HAVE BEEN BETTER
I would recommend this to a friendOh LG… si good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drys fast, but tried to use the steam feature one and it came out with wrinkles
I would recommend this to a friendGood but
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid dryer for the money. Like the Wi-Fi feature that notifies you when cycle is done.
I would recommend this to a friendLG washer and dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.product quality is good. installment service was very efficient.
I would recommend this to a friendGood low-profile dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this dryer because it was the only front-load, full-size dryer with a depth less than 34" that I could find at Best Buy. The wifi is finicky and the sensor dry doesn't work great with small loads. Larger loads seem to be better. Overall, it's a good unit, but has a couple issues.
I would recommend this to a friendGreat modern product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great modern machine with lots of features. Would recommend
I would recommend this to a friendDryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it ok hard to see the controls. They don't light up
No, I would not recommend this to a friendDisappointing, even annoying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a companion to an LG washer, and they certainly LOOK nice together. They also "play well" together because when they're side by side it's easy to transfer laundry between them. But the "built-in intelligence" in this dryer is none too smart: it invariably thinks a load is "done" when towels, socks and waistbands are still unacceptably damp. Far worse, though, is the insipid "tune" it plays at the end of a cycle, and the fact that it's apparently impossible to silence that feature permanently; it must be done with every load!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Horrible customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy customer service is beyond terrible. They have multiple call centers across multiple countries, long wait times, no central place for coordination and they don’t actually care about the end customer experience. In fact, they literally lie to get you off the phone. Would never buy from BestBuy again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Dryer (DLGX4001B) model, and your feedback about Best Buy's customer service. We completely understand your concern about dealing with long wait times and poor support when you're trying to resolve issues. We strive to provide exceptional services and ensure a smooth experience.
Your experience is important to us, and we appreciate you bringing this to our attention. If you have any specific questions or concerns about your dryer, please feel free to reach out to us directly via private message on social media @LGUSSupport. We're here to assist you and ensure you get the support you deserve. Thank you for your patience, and we hope to help you soon. ^Juvy
A VERY SAD TALE AND AN ANGRY CONSUMER
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been a month since I purchased the washer and dryer and it has been sitting in my garage for over two weeks. 3 times, men in third party trucks have come to install and couldn't because parts or kits were not sent with them. A fourth time, a NJ storm prevented Piscataway facility from sending the appliances. I received no call telling me that anything was wrong. One time they were to arrive between 12 and 6pm. They arrived at almost 7--didn't have the parts and told their dispatcher that one man had gotten hurt at the last install and couldn't do mine--a lie!!!!!! Dispatcher thought they were ashamed that they couldn't do the job. Maybe! I went back to the store in Holmdel 3 times to tell them what was happening because your computer system was telling me all incorrect things. They truly tried to help. At one point, I got the missing kits from the store so, I thought, the items could then finally be installed. This last time, Friday, yesterday, they arrived as expected and could not install because the wrong gas line was given to me! It wasn't long enough! My husband went to a plumbing store to buy a longer one. Of course, the men couldn't wait until he returned because they were on a schedule. I was told by Piscataway that I would get a call today to schedule another date to install. In the meantime, your computer system tells me that everything was completed when nothing was!!!!!!!!!!!!!! This is ridiculous! Get my puchases installed!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Beware of purchases from the outlet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was referred to the outlet store when planning to purchase a brand new washer and dryer. I went to the outlet and found this dryer which was the one I was looking for. No one could tell me what was wrong with it. I didn't see any significant scratches or dents and I was led to believe most of the issues would be cosmetic. Once it was delivered and installed it made a bad noise that seemed to be coming from the drum. I had it returned. I was able to get my money back which I took to another store and bought a brand new dryer. I will never buy from the outlet again and I will never buy an appliance from best buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for bringing this to our attention. We apologize for the disappointment and inconvenience you experienced with your purchase at our outlet store. It is never our intention for our customers to receive a product that does not meet their expectations. We appreciate you sharing your feedback with us and we will use it to improve our processes and services moving forward. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris