Customer Ratings & Reviews
- Model:
- DLGX4001B
- SKU:
- 6419618
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Built-In Intelligence for its excellent overall performance, quiet operation, and effective drying capabilities. Many appreciate the ease of use, large capacity, and the helpful steam function. While some users noted minor drawbacks related to visibility and sensor performance, the positive feedback overwhelmingly focuses on the dryer's efficiency and convenient features. The sleek design is also frequently praised.
This summary was generated by AI based on customer reviews.
never buy from BEST BUY ever- they dont help
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.never buy from best buy ever . i would never want my friends or family to go through hours of follow-up frm 25/11/20 to 12/8/20. we have had 4 service calls(each is an 1.5 hr long call-as no things is reordered nor noted on account.) and still i am unable to even do one load of laundry my old machines are disconnected and in garage(they damaged our new basement while bring the new ones inn-thats another followup) and new one is useless doesn't dry a single cloth.4 times people have come they dont know what is wrong as my vent have no clog at all and machine is giving error of d95 .no technician is sound in his job all are contractors and give hardly 10-15 min.they dont have booties and will talk with mask down .no professionalism. even if u complain there is no record notes you on other end are wasting you time on phone. last agent left saying change the machine.and for that i am asked to go to store as i got it in deal so i hv to go to store.they cant do any adjustment .-its harrestment nothing else. our old GE machines were working perfectly good we just thought of updating to new model .
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
It turned off immediately.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has never worked and there is a gas leak from the connection when it was installed. I had my neighbor turn off the gas valve.
No, I would not recommend this to a friend5 stars dryer, 1 star installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer works fine. Installation was dismal. Everything finally working after two separate visits by two different Best Buy installation contractors, and our own plumber coming in to fix the leaks. My guess is that Best Buy is reliable enough for installations in a relatively new, standard home, but can't handle custom designed or older homes.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn that you experienced damage from delivery and installation. We would like to gather your information to learn more about what happened. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and share your story with us. Thanks. ^Jennifer
Too early to Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The technicians were great. I can’t review the product- It was just installed. Check back in 6 months.
No, I would not recommend this to a friendWhere are instructions
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No instructions provided with product. Have to guess settings
No, I would not recommend this to a friendFaulty dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb delivery guys and very professional handled unit with Care. However wouldn't recommend this tproduc because there must have been a mechanical issue with the heating element or the heating core system.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rafael. Thanks for sharing your feedback with us. We understand your concern about the heating issue of your LG Dryer (DLGX4001B) model. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. If the dryer isn’t heating properly, we recommend checking that the gas supply is fully connected and that the lint filter and exhaust ducts are clear to ensure proper airflow. You can also try using the "Time Dry" function to see if the issue persists across different settings. For more help, you may visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. If you're still experiencing problems, please reach out to us on social media @LGUSSupport, and we’d be happy to assist further. ^Juvy
Not a great dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer did not get real hot and I had to dry my clothes 4,5 times just to get them dried. Returned and purchased a Samsung dryer instead.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Marquita. Thank you for taking the time to share your feedback with us regarding your experience with the LG Dryer (DLGX4001B) model. We understand the importance of a dryer that efficiently dries your clothes. We aim to make dryers that work well but don't meet your expectations this time. We appreciate your feedback and are always working to improve our products and services. We respect your decision to return the unit and choose the Samsung dryer. We hope it works great for you. If you need more help, please reach out to us on social media @LGUSSupport. ^Juvy
just started using it a few weeks ago
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason, on the Normal dry setting, sometimes things aren't always dry.
I would recommend this to a friendDoor does not fully close
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase this dryer a few months ago and just had it installed last week as we have been renovating our house and were just ready for the appliances to be installed. The dryer has not been used yet as the dryer door does not fully close. Tried to schedule a best buy geek squad service thru customer service and was told nothing available and I should try calling back in a few days.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Dryer (DLGX4001B) model. We appreciate your feedback and apologize for the inconvenience you have experienced with the door not fully closing. We understand how frustrating this must be, especially after waiting for the installation.
We apologize for the difficulties you encountered in scheduling a service appointment with our Geek Squad team. We assure you that this is not the level of service we strive to provide. We have taken note of your concern and will work diligently to address it. To obtain more details on your unit, you may visit this link: https://www.lg.com/us/support/product/lg-DLGX4001B.ABLEEUS. If there's anything else we can do to assist you with or if you require further assistance, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We're here to assist you every step of the way. ^Juvy
Bad Experience... with coustomer support.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My dryer arrived in shambles. Endless calls to customer support resulted in a promise for a replacement, but it's been a month of playing the waiting game. The delivery saga is like a sitcom of errors, and communication with support resembles Morse code – zero stars and still stuck in limbo. The waiting game continues... 11/09/2023 11:00 Am I tried to add pictures but it didn't work.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ziad. Thank you for taking the time to leave us feedback. We're sorry to hear that you had trouble with your LG dryer and for the service you have experienced. For best assistance, please reach out to the BestBuy customer care team, and if you receive no response, you can reach us out on Facebook or X (Twitter) @LGUSSupport, and we'll be glad to see what we can do to help. ^Dan
RXO
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.RXO BROKE MY GAS LINE. BUY BEST DID NOT CALL ME TO MAKE IT RIGHT. THE INSURANCE COMPANY GAVE ME A HARD TIME. SENT ME THUR LOOPS.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Karen. Thank you for sharing your experience with us. We truly understand how concerning it must be for your LG Dryer (DLGX4001W) model to have caused damage to your gas line and have been dealing with the insurance company and the lack of follow-up from Best Buy. We strive to provide excellent service and ensure a smooth and seamless experience.
It’s important that the gas line issue is addressed immediately to avoid any potential safety hazards. We recommend contacting a licensed technician to assess the damage to the gas line and ensure everything is safely repaired. If you haven’t yet, it might also be helpful to escalate the situation with Best Buy customer service at 888-237-8289 or the insurance company to resolve the issue as quickly as possible.
If you need additional support with your dryer or guidance on how to proceed, please send us a private message on social media @LGUSSupport, and our team will assist you further.
We appreciate your patience and are here to help get everything sorted out for you. ^Juvy
defective dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.getting an d80 d90 error since I got this machine. I already hired a professional to clean the vent in the wall but still getting the same error. I have to return this item
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gio. Thank you for sharing your experience with us regarding your LG Dryer (DLGX4001W) model. We understand your concern about dealing with error codes like D80 and D90. We strive to provide high-quality products and ensure a smooth and seamless experience. These error codes typically indicate issues with the ventilation system. Since you've already had the vent professionally cleaned, here are a few additional troubleshooting steps you can try: Ensure that the lint filter is clean and free of debris. A clogged lint filter can contribute to ventilation issues. Make sure the vent hose is not kinked or blocked. It should be properly connected and have a clear path for airflow. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-error-code-list--20152310891742. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore additional solutions and discuss your options. ^Juvy
looks beautiful but...
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Air dry likes to switch to high heat which has ruined several items. LG customer service is a joke don't waist you time... regret this purchase. If you have the option go with a different brand.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, RhiannonW. We apologize for any inconvenience you've experienced with your LG 7.4 Cu. Ft. Stackable Smart Gas Dryer. We understand that the air dry feature switching to high heat can be frustrating and may have caused damage to your items. We'd like to assist you in resolving this issue.
To address the air dry switching to high heat, please ensure that you have selected the correct drying cycle and temperature settings. If the issue persists, please reach out to us privately on Facebook or Twitter using @LGUSSupport, and we'll be happy to assist you further. ~Luisa
Very poor business
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy lied and said they install stackable and did not. Left dryer in middle of room. Still have not called me back.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us regarding your LG Dryer (DLGX4001W) model. We understand your concern about facing installation challenges, especially when stacking is essential for your setup. We strive to provide exceptional services and ensure a smooth experience. We recommend ensuring the stacking kit is compatible and that proper leveling is performed before stacking. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If you have any product-specific questions or concerns, please send us a private message on social media @LGUSSupport. Our team would be happy to assist and provide guidance for your dryer setup. Your satisfaction is important to us, and we’re here to help. ^Juvy
Lukewarm
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is very weak. If we're washing jeans, even if it's just four pairs, we have to run them twice. Very disappointing.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
Pushing a review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer makes a lot of noise…. Light is ifffey… And service — non-existent And computer somet8mee makes it difficult to do what YOU want. AND…still wants to control you — if entire for not checked off— won’t submit
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Dryer (DLGX4001W) model. We understand that dealing with a noisy dryer and an unreliable light can be disappointing. Regarding the service experience, we strive to provide excellent customer service, but we fell short of your expectations. Please visit this link: https://www.lg.com/us/support/help-library/lg-dryer-common-noises-during-the-dry-cycle--20153081341056. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Poor Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I am not sure what has gone wrong with LG but this dryer is not actually drying. I have to run it three times to get dry towels and sheets
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello Natasha. Thank you for sharing your experience with the DLGX4001W dryer. Let's get this resolved:
1. Ensure that the lint filter is clean and the dryer vent is not obstructed. Proper airflow is crucial for effective drying.
2. Avoid overloading the dryer as this can affect drying efficiency. Smaller, evenly distributed loads tend to dry more effectively.
3. Check the drying settings to ensure they are appropriate for the type of load you're drying. Some cycles are designed for lighter loads and may not be suitable for towels and sheets.
If you continue to experience issues, our customer service team is ready to assist you with troubleshooting or scheduling a service appointment. Thank you for choosing LG, and we're confident we can help you achieve optimal performance from your dryer. ^Sam
lg dryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working 3 weeks after i purchased. Nice looking but not worth the hasle.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
F Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DON’T have “best buy” install or deliver appliances! The 3rd party employees they hire will damage your home and best buy and that 3rd party will refuse to take responsibility. Sitting here with water and floor damage in the thousands that I’m going to have to pay for unless I want to sue.
I would recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Install yourself
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was good, the installation company along with best buy's coordination was horrible. One of the worst experiences I've ever had. Best buy says one thing and then their vendor says another. I recommend you use someone else for installation. Additionally, best buy store manager was of no use when the situation was explained.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette