Customer Ratings & Reviews
- Model:
- DLEX8100W
- SKU:
- 5149413
Rating by feature
- Capacity
Rating 5.0 out of 5 stars
- Dry Time
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the 9.0 Cu. Ft. 14-Cycle Electric Dryer with Steam, especially its large capacity and drying performance. Many customers find that the dryer works great overall and operates quietly. The steam functionality and other features are also appreciated by users.
This summary was generated by AI based on customer reviews.
DonnaB
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price I paid, would rather have the option to choose the water connection or the reservoir. I would like the water connection. I am not please that I have to fill the reservoir every time I need steam.
No, I would not recommend this to a friendDented delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit came delivered with a big dent in the back and in the drum. Not sure the long term effects of that on durability. Best Buy only offered 100 credit
I would recommend this to a friendAverage Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason I purchased this dryer is because I already have the matching washer. Does no better than the old dryer it replaced. There are better values in Best Buy's dryer line up to choose from.
No, I would not recommend this to a friendDryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t dry heavy items like sweatshirts, jeans, etc. In one Cycle.
No, I would not recommend this to a friendGreat price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was a open box. On the beginning the dryer didn't heat . After 2 weeks calling back best buy and LG the dryer get fix. Overall experience wasn't good. Too long to get technician at home.
I would recommend this to a friendBrand response from LGAnswers
Posted .If there is anything we can do to assist you and provide solutions to improve your experience to 5 stars, please contact LG Support via any of the below options:
Phone: 1-800-243-0000
LiveChat or Email: www.lg.com/us/support/chat-and-email-information
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
Thank you for being a part of the LG family.
Trouble Less in Less Than 2 Weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After about 8 loads, the dryer began to drip a large amount of water and the sides felt hot. I called LG and after a lot of questions and possible solutions that didn't work, they told me they would send them out. After 3 days with no contact, I called back. They said they had 5 days to get someone out and then my order would be "escalated." After 5 days I called back and my order was "escalated and I was told they have 3 business days (it's a holiday weekend) to find someone and they other possible solutions would be discussed. So, after spending a lot of money on this dryer, I can't use it. I will update after a resolution.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry that your unit cannot be repaired in a timelier manner. Understandably this is frustrating, and I am terribly sorry that the issue has not been resolved.This feedback will be shared with our product team.We apologize for any inconvenience this caused. ^Venette
Underwhelmed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was expecting to be more wowed by this product but was underwhelmed especially for the price
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive. Non cost-effective: slow, results nahhh, non practical.
No, I would not recommend this to a friendTurned dryer on and not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new expensive dryer - Turned on and drum didn't turn, now the dryer won't even act like it's drying. The company that is fixing it said the part is on back order. Over 2 weeks now and can't use our brand new dryer. Tried calling Best Buy support to see if we can get a new one or if they can help. Was on hold for 20 minutes and finally hung up. Very frustrating to pay so much money for a dryer and it doesn't work. Also extremely frustrating that I can't get any support from Best Buy. First and last time I buy an appliance from Best Buy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Issues with Dryer performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clothes come out a bit damp! I have been using this for almost a month (purchased it due to high reviews). I have complained to Customer support, but they are not able to schedule a geek squad visit to troubleshoot (I have Geek Squad annual membership as well).
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Horrible dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money. Everything takes 2 cycles to dry. I have to use time dry for everything . The pre settings don't dry anything. Only reason I got this dryer was till my matching dryer to my washer comes available.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Damaged machine, bent front panel.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The front door leaked because the brand new washer was delivered with a large dent in the front panel of the washer LG tech picked it up while running the washer through a load test. Very disappointed.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Too many options
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to navigate what you want. Tried to steam dry something and came out soaked.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are having trouble using the steam feature of your dryer. You can troubleshoot issues with clothes coming out after using the steam setting from the following help library article: https://www.lg.com/us/support/product-help/CT10000011-20150103771884-not-drying-long-dry-time ^CP
Good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer seems to be great only took two months to get it after I ordered it
I would recommend this to a friendBrand response from LGAnswers
Posted .We work continuously to improve the quality of our products and anticipate market demands
that drive customer satisfaction. Your feedback is important to us and your concerns
will be shared with our marketing and product teams. If needed, you can contact our Customer
Support at 800.243.0000 for further assistance.^Venette
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy does not stand by its price match "guarantee" they refuse to match their own advertised sale price 2 days later. DO NOT BUY APPLIANCES AT BESTBUY
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Owner
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy! Too loud and wasn’t allowed to exchange product!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer stopped drying I have only had it a couple of months
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase a brand new dryer almost $2000.00 the day that was install, best buy installed a used one. VERY UPSET, RETURN ITEM AND GOT SAME ITEM FROM COSTCO
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are happy to hear you liked the product so much you purchased the same one from Costco but sad to see you gave it such low marks. If this was in error we would love to see that overall one star upgraded. If you are in need of any assistance, please drop us a line on Twitter at @LGUSSupport, on Facebook https://www.facebook.com/LGUSSupport/ or give us a call at 1-800-243-0000. ^AB
Terrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine does not dry the dishes even with jet dry!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This dishwasher uses a Hybrid Condensing Drying System which means this efficient drying system does not use a heating element during the drying process resulting in superior energy efficiency and gentle care for dishes. You can troubleshoot issues with the dishwasher not drying your dishes from the following help article: https://www.lg.com/us/support/product-help/CT10000009-20150621962758-not-drying If this doesn't resolve the issue you are experiencing, our support team would be happy to help. Please contact our Customer Support by any of the below options: Phone: 1-800-243-0000 LiveChat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
- Pros mentioned:Capacity
Works Great, NOT quiet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a feature packed dryer that has HUGE capacity. We put several loads through in the few days we had it. It dries well. This dryer's primary downfall is how loud it is. At this price point it should be much quieter, the competition is. With small to medium size loads that are all soft material (i.e. no buttons, buckles, zippers, etc...) it is reasonably quite. Anything hard and it is quite loud. It's almost as if it doesn't have any sound deadening material. Vibrations are well isolated from the floor. It's other downfall is build quality. The door seems very cheap and plasticy. Another disappointment at this price point. If your laundry room is not near your living space like in a basement, I would highly recommend this dryer. If near your living space, like in our house, I wouldn't recommend. We returned for the next level up, 9000 series.
No, I would not recommend this to a friend