Customer Ratings & Reviews

Big improvement over previous models; used by my wife and she likes the simplicity. Software is still a little troublesome but Lively support is very helpful .

WAS AT BEST BUYS OVER 3 HR. VERIZON RECOMENDED BECAUSE MY OLD PJHOS WAS A G3 AND I NEEDED TO UPGRADE. I ENDED UP WITH A NEW CARRIER AND MY SAME PHONE#. JOE (SALES REP) WAS OUTSTANDING AND EXTREMELY HELPFUL

This is a great smart phone at a great price. It does virtually everything that phones costing three times as much do. Plus, it is easy and simple to operate. Not only is the purchase price relatively low, but the monthly cost is also low. It is a win, win situation!

seems to slow down, and screens come up slower or get stuck for serveral minuets.

I am still getting used to this phone, but so far, so good. The camera feature is easy to use. Still working on getting my email viewable.

Difficult to use for an iPhone user to jitterbug Ugh.

After a couple of days, the easy apsom the home page didn't work.

I like the phone but it's too easy to accidently press the emergency icon.

The senior I got it for likes it. BUT I have spent over 9 hours trying to get it all set up. A couple of hours of that has been getting put on hold by both Lively and Verison. It is still not completely done

Thought this would be great for my elderly Mom. Unfortunately after 1 year all her pictures (already taken) are POSTERIZED!! Check all settings, no luck! Even taking a new photo looks posterized with both front and back cameras. Got service from Verizon so Lively will not help me at all! Seems more like a product issue to me. Very disappointed.

it is ok it is my first smart phone i got it because i thought the jitterbug was the cheapest but i guess not because they added extra fees and taxes to the advertised price and when i tried to use my phone i found out that i either have to sign up for a gmail or just Google account which i don't want and i don't want 2 email addresses. so making it easier for seniors isn't true in all of it.

I really appreciated the help and guidance my sister and I got from Jared Davis at the Bryant Irvin location in Fort Worth, Texas in late December and early January. It was a positive and pleasant experience, with Jared helping us to choose new cellphones.

The interface is so-so, and the ear/speaker volume levels are way too low.

The tech at the Geek Squad was very helpful and checked my new Lively Jitterbug Smart 3 phone. I wanted to make sure I did everything correctly and the tech was very good at explaining and checking over the phone. I am very pleased.

Not great volume or easy to use. Too easy to hit other buttons. Sound not very clear either

The product will be great for my father in-law if we can get his current number to port. Porting a number from another carrier is time consuming and extremely difficult. I've talked to Lively at least 3 times about a port. My port pin is only good for 3 days. I have to get a new pin on the 4th day. I have ported 2 of my numbers to a major carrier from my exiting. The 2 numbers ported in less than 30 minutes. The 3rd number is going to Lively. It failed to port due the pin. I know the pin is correct because I followed the same procedure for the two other numbers. They did not call to let me know. I had to call them. I gave them a new pin. They tell me it will take up to 3 days to port. That does not work if the pin is only good for 3. They will not stay on the phone with me to port the number.

Setting up the phone and the service was easy enough. However they do not give you an option to select your phone number upon activation. I was given a number in Miami when I wanted a Ft. Lauderdale number and customer service was not able to get it changed.

Great phone for Mom she loves it I highly recommend purchasing it from Best buy though they activated it in store and installed the case and screen protector free of charge

The phone is great. Getting my number transferred over has been an unpleasant experience from the old phone to the Lively phone. The Lively phone people are nice but they can't get anything done.

Returned phone, the service with 911 is expensive and it being a smartphone was hard to teach when the person has shakey hands. Would recommend the flip phone if same situation.