Lively™ - Jitterbug® Smart3 Smartphone for Seniors - Black

I would recommend this phone to someone . If anyone out there looking for a great phone for the loved one this is it.

Bought this phone for my 80 year old Mom. She absolutely adores it. It's so simple for her to use and the battery life is amazing for as little as she really uses it. The ONLY reason I am giving it 4 stars instead of 5 was the salesperson NEGLECTED to inform Mom of the extra taxes she would be paying per month on top of her $22.45/month. Kinda of shady I thought...she thought she was getting a great deal and it ended up being a mediocre deal when all the fees etc. were added.

First phone I purchased was easy to activate, but had a problem adding contacts. Turn out phone was defective. Lively C/S was very helpful in solving the problem by shipping a new phone that was pre-activated and providing a return label for defective phone. So far everything ok.

Be wary of..... Volume doesn't go up high enough for my elderly, hard of hearing, parents if the television is on or people talking. So far, I cannot find a way to block unwanted spam texts. Had trouble and trouble with some features and had to reset the phone and start all over. Would not save the voice-mail message after many, many tries. Good..... it's easy to use and catch on.

The Lively Smart Smartphone for seniors were not joking when they said this phone was easy to operate. It definitely was designed for seniors. No complicated procedures to figure out anything about operating the phone. If the operator's manual doesn't answer your questions, just call customer service and they will be happy to help you. We had to call customer service several times. The weight time is minimal and they are the most helpful and courteous customer service I have ever dealt with. You can't lose with this Lively Smart Smartphone. I would highly recommend it, you won't regret it.

Lively Jitterbug Smart3 needs 2 reviews: one for the phone and another for the service. To be clear the folks at Lively are friendly, polite, courteous and helpful! The phone itself is a piece of thin plastic junk. I returned the phone to the store because it turned out that I didn't need a new phone after all. But I had to see a repair person to help me with my old phone. He diagnosed my Jitterbug as a poor quality phone and helped me get the old phone working again.

The Lively Smartphone is great for older folks who have never used smartphones before. The interface is intuitive, and the volume is loud (especially on the speakerphone). Lively customer support, including the "Operator Services" feature is fantastic. It's like having an old-fashioned operator at your fingertips for anything you might need, like "Call my friend, Susie," or "Call the electric company," etc. Also the built-in Lyft feature allows the user to have the operator call a Lyft, and the charge just goes on the next month's Lively bill. No need for a Lyft account or app. I couldn't be more pleased!

My Mom is a spry 97yrs old. I purchased this phone for her. Its screen size and user friendliness has made The Jitterbug Ma's favorite gift in years. She gets the freedom and mobility provided by a cellular device, while I get added security for Ma, provided by both the phone, as well as the wearable medical alert device ($50 value) that came free with my purchase. Add to that the discounted price of the phone, and this purchase was a no-brainer. The only reason I didn't rate the purchase with 5 stars is because no BB extended warranty was offered on my items.