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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1282 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers regard the Jitterbug Smart3 as easy to use and appreciate its large screen size. Positive feedback also highlights the phone's battery life and camera quality, while some users experienced challenges with voicemail setup and volume levels. A few customers found the initial setup process cumbersome and had concerns about the placement and cost of the emergency button. Other issues included notification preferences and the volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,282 reviews
  • Rated 5 out of 5 stars

    Well done Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received excellent support while purchasing our phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Red Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone with different options and display screens

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the lively phone!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    enjoy immensely this smart phone!!! recommend it !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Babe loves the phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was bought for my wife as a gift and she loves it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not that easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is a great Cellphone, but it is not as easy to use as advertised.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Beware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was not clear to me that putting my landline phone number on the new phone cancelled my coverage with my current provider. Don't do it! you can lose your land lind number!! I did!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Too Complicated for Dementia Patients

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the phone for my Mom who has dementia. Unfortunately, it’s too difficult for her to use and I’ll be returning it tomorrow.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Working on it.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We still need to learn how to use all the options.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ms.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very unhappy to have paid full price Dec. 23, but received a Lively Jitterbug phone that was "used" and hadn't bee wiped. The follow up with Lively and Best Buy and Geek Squad/Total Tech's customer support was awful...terrible! It wasn't until my last call to Best Buy that I had an EXCELLENT service rep who solved the problem.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not friendly for the elderly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too much technical know how needed to set for the elderly, whom lack these modern day skills. Compound that with the lack of adequate customer service from jitterbug, who will only speak with the name on the phone. In our case this is an elderly person who doesn’t have the technical savvy to navigate the setup.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Simple At All

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its just "Great Call" under a new name. Phone is not easy to use for older adults and you cannot deactivate the emergency key. My dad pressed the button 5 times one night trying to call me. The phone takes five steps tp make a call. Seniors cant do the 5 steps.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Mr

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't know it came with a off brand internet subscription you have to get. A decent phone but rather wish I wouldveeéh

    No, I would not recommend this to a friend
  • Cons mentioned:
    Voicemail

    Rated 1 out of 5 stars

    Ms.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke in 10 days. Never got is to work correctly anyway. Very hard to send a text.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    phone number change

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My original photos number has not been switched over as asked previously. I was told it would take 3-5 days

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not a Simple Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too many steps to place a call. Too easy to accidentally contact 5 Star, no option to remove. Not enough flexibility on which features are on the Home Screen and on the phone screen. Don’t be fooled by ads in AARP

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Mrs

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone. Not very easy to navigate. Would rather get an apply I phone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay for a cheap phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes some getting use to. Much different than your typical android based operating device.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Mr.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Am learning- to operate the Smart 3 Smartphone. So far, so good.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Lively smart cell phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is supposed to be made for older people and supposed to be easier than most cell phones. This was the most horrible phone I've ever used in my life. I hated it I will be returning it in the next couple days I don't care if it cost money to get rid of it it's a terrible phone I think you should dump it from your list of sell

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ms

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was represented as compatable with Libre Freestyle apps and that is not true.

    No, I would not recommend this to a friend