Customer Ratings & Reviews

My mother had a smart phone, but wanted the "Star" emergency feature that this phone provides. She is enjoying it.

Still a little too complicated - should not require you to select “enter” after pressing on a contact. It should instead just call the contact. This extra step is very confusing for a recovering stroke patient.

I didn't purchase anything new; but I had purchased my 3rd 5G phone, a Jitterbug, and Jalene has been so helpful in my getting it set up. This phone has to succeed because I need it when traveling in my car and while I am on vacation. Thanks Jalene

I don't like the fact that it keeps sending health updates any time of the day or night. It sounds like a text coming thru.

I like the jitterbug lively 3 a lot. Wish the home screen could hold pictures and not the sites.

Thought this phone would be easier to use then the last one I had. Not really. It's OK for calls and text msg. but other then that is is always wanting me to download other apps. Seriously considering trading it in for a Samsung. I know they are reliable.

Was a simple and easy purchase. It says a lot about Best Buy’s ability to make getting a product to the consumer without any hassle or waiting. Luv the simple set up also. It has been working like a charm ever since.

The salesman who helped us was AMAZING! He was very knowledgeable, personable and patient. We bought my elderly mom her first cell phone, she was nervous but by the time we left she was relaxed and confident she would be able to use it!

As always the best service. I've been with your company for 20 years. Over the years i have used the Geek Squad from time to time Very happy .

I am having trouble learning how to use it. I need to find help.

It is useful but not as simple as ads claim. It assumes skills that the elder population lacks.

Working fine so far. I'm new to cell phones and still learning.

So far I am enjoying my new phone. I am looking forward to getting to learn and use this new phone. I have a lot to learn yet. I am having fun taking the pictures .

Overall, the Jitterbug is a good product. I like it.

learning the features quite easy display good and easy to read

After 3 days of phone calls, they gave up trying to activate the new Smart3 I bought ! Supervisor said Not going to work in YUMA

I have had nothing but problems with this phone ever since I got it. I had my internet service provider out here for several hours two different days this week because my internet on my phone is too slow and he concluded that it is my phone because the Internet is just fine on our other phones and computers. I do not recommend this smartphone 3. I had a Jitterbug Smartphone Two for 4 years and I loved it , never had any problems with it.

An upgrade of my jitterbug smart phone. A peppy improvement over the last one!

This is a great phone and the support folks at Lively are outstanding!

Must wait for technical assistance 5- 7 business days. Customer Support reps cannot support you from their homes with children crying for their attention also.