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Customer Ratings & Reviews

Model:
915-000238
SKU:
1483019
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Customer reviews

Rating 4.3 out of 5 stars with 1452 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the Harmony Hub's ease of use and compatibility with various entertainment systems. Many appreciate its voice control features and Alexa integration, although some users experienced challenges with setup and occasional connectivity issues. While the performance is generally praised, a few customers noted slow response times and concerns about the app's user-friendliness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 1,452 reviews
  • Rated 3 out of 5 stars

    unused

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought some time ago.. waiting for nephew to set up. still in box

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Still trying to learn completely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still alot to learn. It's good for turning on tv and electronics

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kind of a hassle to set up but works pretty good overall.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I thought this was just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone ranted and raved over the Harmony remote. I bought this to automate my "go to bed" routine at home and wanted more control. Said it worked with my old receiver I use for surround sound, but doesn't turn it on or off. It's just ok.. Not sure I would have bought it again if given the option.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Blah

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very user friendly. It doesn't work very well with a ps4.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Had promise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, however it loses connection to the network often and its about 2 feet from the router! Sadly Logitech is pulling out of this business, so future support will probably be skeptical

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wasn't impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product to use with my google home and was not impressed with the functionality. Not sure if it was google, logitech, or me. But seemed like it struggled listening to the commands that it is supposed to respond to. I ended up returning the unit.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Purchased to use with Amazon Fire remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still cannot use remote but works with other devices do kept.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    constantly disconnects

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when it works its great, but disconnects often. only ok.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Way to frustrating.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More trouble then worth. Often times it just took to many clicks would not receive command on first input although an item incredible idea in theory just left my way more frustrated then happy.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Ariley, sorry to see you're having some software related issues with your Harmony Hub. If you have it setup in an open environment, position Harmony Hub on top of your cabinet, or on a large, open shelf that's unobstructed. If it's in a closed environment like a cabinet, plug the IR mini blaster into the back of the hub and position it on top of your cabinet so it may send IR signals to your television. But if you've tried all that, I would encourage you contact Harmony support for more detailed help at https://support.myharmony.com/en-us/contact-us. Hope that helps.

  • Rated 2 out of 5 stars

    Flawed limited product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this would help with having closed, sectioned cabinets. It did not at all as it is too glitchy and finicky. Sometimes worked and sometimes didn’t. It got to the point where it was just too frustrating to use.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    DID NOT WORK FOR ME

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WE HAVE A FAIRLY WIDE RANGE OF SMART HOME DEVICES AND I AM VERY COMPETENT IN HOOKING THINGS UP BUT COULD NOT GET THIS TO CONNECT TO OUR NETWORK. WE ARE REPLACING OUR ROUTERS TO WHOLE HOME AND MIGHT TRY AGAIN BUT SO FAR IT'S RETURNED.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    terrible experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The application is not intuitive, and the fact of controlling only devices with infrared (without ip support), the activities always want to turn on a certain device, and it may already be turned on. Ends up turning it off.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Pretty Good But.....

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item (after owning a couple of Logitech remotes over the last 10 years) to put my phone to work...instead of sitting there every night...! I like this way better than the Blumoo item as the Logitech allows you to enter the actual product number for your devices which is definitely both quicker and less...stressful! Loaded everything up and, now for the slightly bad news, after setting up my activities and running through them the first time with no problems, I noticed that I couldn't control the volume, cable menu page up or down as well as tv input...probably alot of other fuctions when I turned it on later that day. Re-did everything twice but still the same trouble. Looked around the net but no real answers but I came up with a solution. First go and select your activity and, once everything switches on, switch to the devices menu and you'll be able to control everything through each individual device. WAY easier than any solution I found online. Another hint...scroll out of the app on your smart phone while you watch your shows as the phone stays on constantly while app is running. Going back into the app when you're ready as it's quick enough. The battery life will drain before your eyes if you don't...trust me!!! I love this thing...you will too.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Another failure

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe it would have worked, but after several resets, only connected to 1 tv. I got tired. Seems logitech has very lower tier products and this is one of em.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great nifty gadget

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two units recently. Easy to pair with android or ios phone. Once paired, you have no trouble reconnecting to the hub. Once in a while (once every two weeks) I have to unplug it from power for a second, then plug it back in for it to work properly, however, it happens only when two or more phone are controlling the same unit and reconnecting several times in a row controlling same activity in different ways, causing the hub "getting confused". Works great with Philips Hue bridge.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Hard to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to set up then once it took control of my tv it blocked the cast function and I had to re start my tv to store mode And Alexa don’t connect so easy I returned it to the store

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Voice activation hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device was purchased for voice activation of a tv through Alexa. It works great in my home with a secure network but not being used on an insecure network.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Needs work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it works, it is great. The problem is that it doesn't always work. Sometimes it will turn the tv on, but not the cable box or speaker. I think it's a software issue.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Difficult set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't really care for this. Was difficult to set up and didn't integrate with my amazon echo the way I wanted it to. If you buy this, pay to have geek squad set it up

    No, I would not recommend this to a friend