Customer Ratings & Reviews
- Model:
- 915-000238
- |
- SKU:
- 1483019
Customer reviews
Rating 4.3 out of 5 stars with 1452 reviews
(1,452 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use3.9
Rating 3.9 out of 5 stars
Customers are saying
Customers highly value the Harmony Hub's ease of use and compatibility with various entertainment systems. Many appreciate its voice control features and Alexa integration, although some users experienced challenges with setup and occasional connectivity issues. While the performance is generally praised, a few customers noted slow response times and concerns about the app's user-friendliness.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
App mediocre at best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Roku and controlling it was brutally slow. Once you’re able to get IR to work with the Roku, it improves but is at least 2 times slower than using the provided Roku remote. Want to use it on a fire tv cube ? Forgot about it, most apps don’t support the use of the ok center button that the fire tv remote uses , and can’t train the hub because it can only learn from ir and not Bluetooth. What a joke.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Avoid like the plague.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Utter crap. Does not connect to Wifi. So not able to use this at all.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello. I'm sorry to hear that you're having trouble with your Harmony Hub. The Hub should connect to your Wi-Fi using the 2.4GHz channel. If your router does not support 2.4GHz, you will need a dual-band router that can transmit in both the 5.0 and 2.4GHz channels. Please check out the support site for the Hub here: https://support.myharmony.com/en-us/hub
-Charlton at Logitech
Rated 1 out of 5 stars
No help to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product seems ok but no help to install no manual and what help was supplied lack communicative skill poorly written not understandable then no one to answer anything computers stink they cannot think like a human so responds poorly not happy unit only particularly works would not recommend to anyone
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear about your issues with the Harmony Hub. We are happy to help you through setup instructions if you contact us for technical support. If you ever need further assistance feel free to contact us at https://support.logi.com/hc/en-us
Rated 2 out of 5 stars
Still have issues with Alexa
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to have this control my system however after update and update this still does not work with Alexa. I can however use the app fine.
No, I would not recommend this to a friendRated 1 out of 5 stars
Great idea, bad product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was a great thought and bought for convenience level since it's harder to lose your phone compared to a remote. And the item worked temporarily, but just long enough to get outside of the returns period and then stopped working. I went thru all the troubleshooting I can and it just doesn't work and now I can't return it cause it's outside the return window. Waste of money. Buy the remote!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not an easy set up. Didn't work with my cable box. Had to call logitech 3 times and they couldn't get it working. I finally got it to work for a second and then it stopped again. Didn't work well with Alexa. Dont waste your money. We returned it.
No, I would not recommend this to a friendRated 2 out of 5 stars
Hmmm Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took forever to connect. The salesman made it sound so simple to set up right! NOT!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear about your issues with the Harmony Hub, please reach out to us on https://support.logi.com/hc/en-us for assistance with setting up your remote.
Rated 1 out of 5 stars
DO NOT BUY!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been disappointed with everything I have purchased from this company. This product was probably the worst. Support wasn’t very helpful either. It will steal hours, if not days away from you. Do not buy. Do not believe the good reviews. The happiness will fade after about 3 months when you realize you can’t get your money back.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Atechuser! Sorry to hear you seem to be having issues with your Harmony Hub. If I may make a suggestion, definitely check out the Harmony Hub Support page, where you might find all the answers to your questions: https://support.myharmony.com/en-ca/hub?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20home%20hub - Mathieu from Logitech
Rated 2 out of 5 stars
Don't waste your time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took awhile to find my wifi. When it finally found it, it didn't work as advertised. Couldn't get alexa to work on it.
No, I would not recommend this to a friendRated 2 out of 5 stars
Buy the other options from Harmony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont like the aay it works. You need a Phone or tablet... I love Harmony controls, but not this one.
No, I would not recommend this to a friendRated 2 out of 5 stars
Had to buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to buy this since the person at the store wasn't sure if i needed it so my remote would work.
No, I would not recommend this to a friendRated 2 out of 5 stars
May work for some
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't have any luck getting this device to work for my applications. It didn't control all my devices.
No, I would not recommend this to a friendRated 1 out of 5 stars
Product does not work with my Samsung TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased product from Best Buy. I installed it and it will not turn on the recently Best Buy purchased Samsung TV from Alexa. Works right after I Program it, but won't work after a few minutes. Harmony support could not fix. Tried to return to to Best Buy, Manager would not take it since it was purchased 8 weeks ago.
No, I would not recommend this to a friendRated 2 out of 5 stars
Update changed it all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.such a frustrating update that had me redo all my products all over
I would recommend this to a friendRated 1 out of 5 stars
Frustrating to Set Up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal on this and Logitech remote, love my Best Buy store. But, not for my use it seems. My components are in a cabinet and never could get it paired fully with the remote and all the equipment. As for Logitech support, non existent. Would not recommend for in cabinet use
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My 2019 Samsung Smart Tv was not compatible to interact with a Echo Dot to access Amazon Prime Video features. This was after even providing the Smart Home Consultant with all of my information.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this after the Logitech Universal remote didn't work.....It was suppose to fix the sensitivity issues of pointing the remote directly at the TV.....No dice!! Don't throw your money away!
No, I would not recommend this to a friendRated 1 out of 5 stars
Stuff doesn't work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought one product because my original Harmony setup stopped working, the replacement didn't work, went to store to replace the replacement & this one doesn't work either. Geeks have been to my house three times.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Caleb, thank you for your feedback! Be sure to check your settings on the Harmony app. For support, please refer to: https://support.myharmony.com/en-us/hub - Will, Logitech.
Rated 2 out of 5 stars
Difficult
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is difficult to make this work with my Google Home.
No, I would not recommend this to a friendRated 1 out of 5 stars
NO CUSTOMER SERVICE
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have been unable to connect to my Sonos Arc. Terrible customer service. In fact...No customer service. I tried to do a online Chat and all I got was a Bot. Very poor.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello. Thank you for sharing your experience and concerns regarding the Harmony Hub. I'm sorry you're not getting the support expected. I've found that the online Harmony community is very helpful and often times quicker. I would recommend searching or even asking in the Community here: https://community.myharmony.com/en-us/?_ga=2.228597013.803067995.1626191373-1552531526.1614106807
-Charlton at Logitech