Customer Ratings & Reviews

I love this remote. I had an older Harmony remote that worked fine, however, this one was on sale and is pretty slick (especially with the favorites button).

If high tech stone age way of changing channels appeals to you this is your way to go. I think the up or down button is going to wear out before i end of deep sixing the thing. Did not realize you could not go to a numbered channel directly. You must scroll.

Took a little getting used to but works great. I was familiar with the online setup from my other Harmony remote. I was up and running in about 15 minutes.

Love this remote! Went back and forth between this one and a couple other Harmony remotes. I definitely choose the right one! You won't be disappointed!

I am disappointed by this remote as I really want it to work. But I have spent 6 hours trying to get it to control 3 devices without success. The worst part is that it has intermittently worked. After ~ 2 hours I thought I was almost done because I finally got it to control my DVR after setting up the accompanying Harmony Hub which I slowly learned is required to control over RF (my DVR is configured for RF control). ~1 hour later it simply stopped controlling the DVR so I set out to repeat the setup and have never again gained control of the DVR. During the short period of time that things were working, I experienced inconsistent control of my sound system where the remote frequently failed to change inputs to switch between cable or netflix on my tv. The software looks great and would be user friendly with all the controls I would like, however it hangs time after time as I try to make changes. I have written this entire review while waiting for the software to recognize my hub after I plugged it in so that I can attempt to configure my smart TV to be controlled over RF instead of IR. It has hung and I will have force harmony app closed for the 23rd time. BTW I am no luddite and have a PHD in physics and a masters degree in electrical engineering... nonetheless, my remote is going in the trash.

I had an earlier version of this model. Two things about it were too big of a hassle. 1. It was very easy to accidentally have duplicate buttons on the screen for the same device. I think I spent more time with it plugged into the computer than I spent actually using it. 2. You know how you can eventually learn where the buttons on a remote are, and you don't have to look at it? You just kind of feel for the buttons? You can't do that with this thing because the buttons on the screen keep changing position. Also, while the battery is charging, you have to use the old remotes anyway.

This remote is clumsy to use, Slow to respond to commands. Always hitting the touch screen when reaching for the play, fwd ect...causing it to do commands you do not want. like shut off equipment or changes the equipment activity. No Number Buttons all touch screen for channel changing. It sucks. Do not buy. Try to find the older Harmony One the best remote they made or buy the cheaper Harmony remote that actually has buttons. I have has over 10 harmony remotes. They have gotten really bad for ease of use.

I love the latest edition of the harmony remotes! The layout of the buttons is eprgonominaly good. You can do so much with the touch screen. I just started experimenting with the color buttons on the bottom and what they do! Nice surprises! I highly recommend this remote to anyone considering.

The Logitech Harmony Ultimate One remote started out as a great product with easy on line programming. Controls all my devices, even older model equipment such as a CD changer. There are several serious drawbacks. First, the remote is rechargeable and that's great if you have an outlet to plug into at your favorite chair, otherwise, the battery dies without warning. It at least should have a low battery alert that gets your attention. There are times it seems to loose functionality while it still looks active, apparently when losing the charge. Doesn't turn on all the devices, (and won't repeat a command, see below). Secondly, it is awkward to impossible to use with one hand. The touchscreen must be reached across for some controls and can be touched inadvertently. The remote has an odd shape and is not comfortable. Third, if you use the remote to turn something on, it will not repeat the same command without first choosing another command. If for any reason the device changes conditions, such as the input source, from the condition the remote left it in, you must turn it all off, or choose another command before you can reuse the first. You may think it is "locked up". Even though the touchscreen can be inadvertently touched causing an unwanted command, choosing by touching is not that easy, especially numbers. It has a vibration feedback that takes some getting used to but you better learn to use it or you will have many missed touch commands. Lastly, it does not play well with a "DirectvReady" TV when operated using that feature. Using Logitech instructions, you can get some functionality, but plan on a slow process of training individual buttons to individual commands. Considering the awkwardness of the remote, it soon became not worth the trouble. Logitech's technical support was useless in helping understand or resolve the problems. If you are technically savvy, you can probably do it yourself, but the original remote will be nearby in my experience. Even when trained, the time it takes for the TV to show a picture when choosing to "Watch TV" with the "DirectvReady" as the input, is painfully slow while the TV searches for a Genie etc. Also, the complexity of a smart tv with all the menu options makes using the remote more trouble than it is worth. So, it's great for having replaced several remotes and simplifying commands such as turning on and controlling a CD changer and surround sound system. But the functionality and usability for a smart TV and "DirectvReady" (operates as a Direct TV "mini") is a drawback. There simply are not enough named button choices for it to be intuitive to use easily. I can only recommend it for the ability to turn on the right devices for a particular function, such as listen to the radio or watch a DVD. It's too expensive when you can't do it all with ease.

This remote replaces all of my others. Once it is programed it works perfect.

I loved this remote from the time I promramed it from my computer

I wanted so bad for this remote to work I paid the extra money to have Geek Squad come set it up when I wasn't able to get it to work properly myself. Red Flag #1. Even after getting the remote setup properly, which was a hassle, the functions would not always work. The soundbar would not always turn on requiring a manual power toggle from the devices list half the time. We'd select a show on the Smart TV and everything would switch back to cable TV. For the amount this remote costs it should be much easier to set up and work more flawlessly than it does now. There's also an issue with the battery warning. The low battery warning will kick you out of any screen you're on requiring you to click through the menu to get back to where you were. When you set the remote back into the docking station it says "Fully Charged" Our last Harmony remote didn't work very well, we assumed an upgrade would fix the issues. Apparently we needed to change the manufacturer.

I'm good with this stuff. I really am. I don't have a complicated setup at all. 3 devices - LG OLED TV, DENON X2500H, XBOX ONE X. I would not pay $5 dollars for this device. I've had multiple Harmony remotes, and this is literal trash. The "learning" feature does not function at all. The "back" key needs to be held. Button customization is absolute rocket science compared to my previous Harmony remotes. Get a Harmony 350, and if you need the screen, get the Harmony 650/700. The touch screen makes everything a chore. it's just so unnecessary. As far as ergonomics, People - just stop. this thing fits in your palm like nothing else. You either have little baby hands or you are just plain silly. Complaints about the number keys are also really dumb I found that the complaints people make about this are probably the ONLY good features about this remote control. Also - What happened to the world that you need to spend this much on a remote? like seriously. $10 should be enough. $30 should buy you the world. I get the smart home thing. go buy a Logitech hub and call it a day. You don't need a darn touch screen on your remote. It's absurd. Truly absurd.

Does the job, a bit clunky but other wise fairly user friendly. Make sure if Best Buy sets it up for you they give you the login information to the Logitech app/site to sync the remote. Otherwise if you create your own account, you will lose all the programming they did and have to do it all over yourself or pay $99 for them to come back and fix it (like I had to do). Works on all my Samsung products, Hue and Sonos.

This works well. Sometimes if you don't aim properly at devices it may mess up but it easy to fix by pressing the help button

love it a lot sucks that best buy discontinued them

For $250, I have to say that I'm very disappointed with this remote. About once a week it freezes and the only way to unfreeze it is to charge it for a few seconds. It's also annoying that it has to be pointed at just the right spot on my receiver and held there for several seconds to turn the tv on or off. It also doesn't seem to have a way to turn on closed captioning. The remote was originally set up by a Best Buy Geek (which was great), but he used his computer to set it up. The MyHarmony software won't load on my MacBook Pro, and when I called the MyHarmony support for help in loading the software, their solution was to use a different computer.

Remote works great and was easy to set up. Works great with Comcast favorites

I would give zero stars if I could. This remote promises great things, but fails miserably to deliver. I purchased two of these remotes, and had to return both of them because neither of them would sync with my computer. I have been a dedicated Harmony user for the past four years (see my glowing review of the Harmony 1100) and have NEVER had so much difficulty setting up a universal remote. The sync would hang without finishing, or wouldn't start up at all, and the setup failed to recognize a couple of my devices even though I was absolutely certain I had entered the correct model numbers. I am considerably tech-savvy, and could understand if this problem had occurred with only one remote... but BOTH?!?!? Never again.

garbage remote.bought it and returned an hour later.not worth a penny of the $250.do not waste your money.harmony 650 or 700 does the same for a fraction of the price.