Customer Ratings & Reviews

I have used Harmony remotes for many years, and I have loved them until Logitech bought the company. They have been going downhill ever since. I bought this Harmony Ultimate today and was almost done with the settings. I tried to sync and got a server error. Now my remote is a brick. It says sync in progress and nothing I do clears it. The MyHarmony software looks like an Alpha release. It is very user unfriendly, and the Macintosh version looks like the programmer didn't even test some functions. I will come back and update my review when Logitech gets their servers working and they fix the software.

I hate this Logitech remote. The display screen has a terrible delay when trying to change channels, input channel numbers, switching between tv and movies. It is frustrating to use, not because it is difficult to understand, but because of the delay. It takes about 4-5 attempts to put in a tv channel number correctly. For the price, I would expect a better product.

This is our 4th or 5th harmony remote and we have always had good luck with their products. This one however has not worked well from day one. We had the geek squad out to set it up and everything. It constantly is dropping devices and you have to reprogram. We had to get a new one because the first one stopped working. This remote has me thinking about checking out similar products because my confidence in harmony is gone after this remote.

Controlling three devices simultaneously; TV, Cable Box, & Bose Audio. Frequently fails to turn on the cable box or audio device; help works to turn on the failed device, but requires more steps than necessary. Charter Cable digital stations are all three digit selections, the Harmony frequently fails to send all three numbers and may send one or two resulting in an unwanted selection. All this from about 8 feet away from the receiver. Save your money unless you enjoy frustration.

They have given up on helping you with this remote. It looks like all they do is release a "new" $300 remote instead of updating the old. The argument is the old sucks anyways. How difficult can it be to produce a high end universal remote? I use an LG TV, Pioneer Elite Series AV and have Direct TV. Yet this remote is not able to be configured to work properly.