Customer Ratings & Reviews

So far it's met my expectations. It was easy to install with all the right equipment.

I haven’t yet been able to fully set up my system, however, what I have has been living up to my expectations. The Smart Zone motion setup is working great. Had issues at times getting the mic on the camera to work. Speaker coupons on camera is pretty weak. Slight delay in app feed of video so I don’t think I will be able to use as intended to communicate in real time with those outside. It may work better when viewing video directly from the NVR. I haven’t been able to set up or test Apple Home kit or Alexa/Google smart features yet. Video quality is excellent. Quality of camera and system is excellent. Even the packaging is done with care. App is easy to use but need to configure alerts-get too many alerts for same motion detected. Some more Customization of app and alerts would be nice but need more time to comment on such. Haven’t tried location based alerts yet. I may want alerts while being home, especially at certain times of the day (ie motion alert at 1 am despite being home). Color night vision requires slightly more ambient light than I expected but is nice when it is on. I need to adjust position of driveway camera to decrease white wash of picture due to IR bouncing off of brick wall of side of house. I wish I would have bought and installed the mounting box to push the camera off the wall another 2.5” which would minimize this issue. I ordered 1 additional camera (wide angle vandal dome) that was on back order and just arrived today so I haven’t been able to add to system. I assume it will integrate just fine. I wish the software came with a detailed owners manual so I can fine tune the settings. Most items are intuitive but others need more explanation. FAQs on website helpful but don’t delve into the nitty gritty setting I’m interested in understanding and tweaking. Lorex MUST make a doorbell cam to integrate on the system. This is the only thing missing and would make the system perfect. All in all this is the best system I have been able to find and only a few tweaks and additions to the software (and offering a doorbell cam) would make this hands down the best on the market. That would make 5+ stars.

I originally purchased a similar system direct from Lorex. HUGE mistake. Their customer service is awful and their help line is useless. I bought basically the same thing, from Best Buy this time, and it was very smooth. Installation was pretty easy. If you can hang a picture and set up a desktop computer, you can probably do this yourself. Great image quality on the cameras too. I dont like the lights. I thought (for some reason) these were going to be infrared / night vision. Instead they have lights on each camera that turn on when they sense motion. Otherwise I think this is a great deal for the money. We had Arlo cameras before this. These are better image quality, better made cameras, and you dont have to take them down to recharge them.

The cameras for this system are quite good, very sharp images and nice deterrent features such as a siren, bright LED lights and a speaker/microphone. The Lorex home software is weak, especially on the Apple TV. I decided to directly hook up to my TV because of the poor support for Apple TV on a network. The NVR (network video recorder) has a loud fan, which when it is connected to power, even when shut down. Image quality is better than most security systems I've seen. The unit I bought as new had been sold to somebody else, and still had footage from the previous owner, so be careful. Not sure if it was Best Buy's fault or Lorex.

Creates a clear image. Setup is a bit of a challenge.

The camera is good, but app. Locks up when downloading.

Very good for home owners and installed in no time at all.