Customer Ratings & Reviews

The MacBook I brought arrived quickly but when I opened the box it smelled musty. Both the MacBook and the charger smelled that way for several days.

I just bought the laptop 17 days back and now price dropped by $100 and Best Buy is not adjusting price to match their own current price. Every other store lets you do the same except Best Buy. If prices drops next day customer should be able to get adjustment for the price.

I hated that I could never talk on the phone to a human at the Tyler, Texas store. But, what I wanted was a good price. I really wanted to talk to someone in person.

overpriced for the "apple" experience. getting anything windows related around the same price and you will so much more pc for your money.

The product is great. But the price went down 50$ after I purchased and it did not match the price for me.

First the return key stopped working. now I can't get a screen.

Best Buy offers a wide range of services to help you enjoy the products you want to add to your home, car or person.

I hate Apple. No touch screen. Selling it. I bought it to run software and found a Windows program. I hate Apple!

After using just over 3GB of memory, an error message pops up stating you’ve run out of memory and forces to close applications. Very disappointing and not worth trying to save money on minimal memory.

Not sure if I got offered no interest for 1 year. No one asked me if I wanted that. I have always been offered that for other expensive purchases.

After 6 months, 1 week from college start date, suddenly cracked screen and no longer usable. Quoted $700 to fix. Said maybe a rice was in keyboard. What?! Research found a lawsuit against Apple. Stay away from this product!

I buy the higher price. I want to return but I can’t.

Was a great computer until it wasn’t. It started to freeze using certain programs and then one day I open it and my entire screen has a glitch in it. The pixels distrorted down one side and slowly got worse and worse until I could no longer use it at all.

Returned - had lots of issues with this Apple product. I am just happier with MS programs. MAC was returned and replaced with a desktop

Hard to write a review when there is no power to the Mac. The cord that plugs into the Mac broke in less than 24 hours after purchase. I was told to contact Apple support and they said there was a fee for the new cord since it was considered damaged. Not much of a warranty or service for a cord. I need to return everything but have been advised that this is damaged so it may impact my ability to return the product.

It was an open box product, i think the ram was damage , so i bring it back to refund.

The Microsoft 365 software I purchased with my MacBook Air was defective. No one at Best Buy is helping me. It’s disgraceful.

My screen came cracked wish I got it fixed but not sure if I can

Tore up in less than 6 months. Very disappointed..

Service pathetic at midway store. Ordered online and store had no idea of availability although online is said so.