Customer Ratings & Reviews

The initial sales person was so into over selling she missed key parts of the sale rewards . Spoke with store manager….

I hated that I could never talk on the phone to a human at the Tyler, Texas store. But, what I wanted was a good price. I really wanted to talk to someone in person.

The product is great. But the price went down 50$ after I purchased and it did not match the price for me.

overpriced for the "apple" experience. getting anything windows related around the same price and you will so much more pc for your money.

First the return key stopped working. now I can't get a screen.

I just bought the laptop 17 days back and now price dropped by $100 and Best Buy is not adjusting price to match their own current price. Every other store lets you do the same except Best Buy. If prices drops next day customer should be able to get adjustment for the price.

I hate Apple. No touch screen. Selling it. I bought it to run software and found a Windows program. I hate Apple!

Not sure if I got offered no interest for 1 year. No one asked me if I wanted that. I have always been offered that for other expensive purchases.

The battery is dead and needs to be replaced. Only bought it 1.5 years ago. Barely used it. Disappointing.

After 6 months, 1 week from college start date, suddenly cracked screen and no longer usable. Quoted $700 to fix. Said maybe a rice was in keyboard. What?! Research found a lawsuit against Apple. Stay away from this product!

After using just over 3GB of memory, an error message pops up stating you’ve run out of memory and forces to close applications. Very disappointing and not worth trying to save money on minimal memory.

I buy the higher price. I want to return but I can’t.

Best Buy offers a wide range of services to help you enjoy the products you want to add to your home, car or person.

Returned - had lots of issues with this Apple product. I am just happier with MS programs. MAC was returned and replaced with a desktop

Was a great computer until it wasn’t. It started to freeze using certain programs and then one day I open it and my entire screen has a glitch in it. The pixels distrorted down one side and slowly got worse and worse until I could no longer use it at all.

Hard to write a review when there is no power to the Mac. The cord that plugs into the Mac broke in less than 24 hours after purchase. I was told to contact Apple support and they said there was a fee for the new cord since it was considered damaged. Not much of a warranty or service for a cord. I need to return everything but have been advised that this is damaged so it may impact my ability to return the product.

It was an open box product, i think the ram was damage , so i bring it back to refund.

My screen came cracked wish I got it fixed but not sure if I can

The Microsoft 365 software I purchased with my MacBook Air was defective. No one at Best Buy is helping me. It’s disgraceful.

Waited over 2 weeks to do an in store pick up, delayed for over 5 days, worst customer experience on the app and couldn’t even call the actual store they weren’t taking calls apparently. Day came to pick it up took over 40minutes to give 3 people there products. Worker just decided to help someone else who didn’t even bother getting in line and waiting like the rest of us and had to wait until they were done to continue with us.