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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1252 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

78%
would recommend
to a friend

Customers are saying

Customers are delighted by the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.3 Cu. Ft. High Efficiency Smart Top Load Washer. However, some customers have expressed concerns about its reliability and balancing, while others miss having an agitator. Some customers have also reported issues with the spin cycle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 1,252 reviews
  • Rated 1 out of 5 stars

    Unhappy with this washing machine

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate this washer. It constantly gets “unbalanced.” Sheets, towels, blankets, clothes - it doesn’t matter - it gets unbalanced, the machine jumps around about 4 inches and then it stops and I have to manually re-distribute the clothes. This happens about 1/3 of the time. I always evenly distribute the items when putting them in and somehow they always end up in a tangled ball. Save yourself a headache and don’t buy this machine.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret you are having these concerns with your appliance, ChrisG714. We value all of our customers and we would like the opportunity to look into this further for you. Please reach out to us directly via Facebook https://bit.ly/3Q9npvS or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Rated 4 out of 5 stars

    Cleaner Clothes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clothes are cleaner than I have seen them since moving into this house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Maytag Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the variety of cycles, the see through lid, the add water feature and how well it spins the clothes almost dry. I like that the lid delays a bit before locking when it starts up. Very happy after 2 weeks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy and Clean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very Happy with the whole experience. First i had help from tge Best Buy Team to select what has turned out to be a very nice Washer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Load Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with lots of options. Very happy with our purchase.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Maytag HE Smart top load washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am not very pleased with this machine. The clothes always come out really wrinkly even on the wrinkle free cycle. When first installed the hoses were installed backwards causing some damage to some of my clothes, which needed cold water washing. The cycle is longer than my old machine. The store salespersons were very helpful and efficient and so was the repairman. I would like a more simplified version of a washer with an agitator.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret you are having these concerns with your appliance, MissATC3. We value all of our customers and we would like the opportunity to look into this further for you. Please contact us directly via Facebook https://bit.ly/3Q9npvS or Instagram bit.ly/3qZoRdR. Let’s see what we can do for you! MaytagBrand

  • Rated 4 out of 5 stars

    Fantastic for large items and huge loads.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy with the product. Would definitely recommend to others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Maytag Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the previous model almost 5 years ago. We called the Geek Sqaud to do a routine maintenance. The tech found that the transmission was faulty. Best Buy decided to give us full credit so we purchased the newer model.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Washer rinse

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just needs to rinse clothes a little better it is quiet

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been two years and I’m still enjoying the washing machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving it so far I would recommend it to anyone thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Washer!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best Washer I have ever owned. Love the sensing feature for water level. The Impeller is great and clothes no longer come out all tangled together. Also like the clear top , it makes viewing during the wash easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad I decided to upgrade my washing machine. It does a great job and I love I can keep up with it on my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Maytag

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the new washer i got. This machine has been great so far. I have had it for a little over a month and it has been everything we expected from Maytag

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washing machine works great. You can wash a lot of clothes in it. Controls are easy to understand. The only complaint is that the tub is so deep that if you are 5’6” or shorter, it is hard to get the clothes off the bottom.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Maytag top loadet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good machine too hard to get clothes out. Wish i had gotten front loader. Not like the Neptune.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    love love loved the washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great mother’s day gift, works perfect and they show you :) comes along with warranty just have to activate it :D

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer maytag

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy customer service is great Appliances superior I really like the warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice machine, not very costly, also has an attractive look.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washing machine and its many features on it

    I would recommend this to a friend