Customer Ratings & Reviews

Could not get them to work in my home. I tried everything. I guess it is my house. I put the main one in the center of my house near where my Internet comes in the house. I put the satellite ones scattered throughout my home per the instructions and the signal was no better then before.

good reach, and features, good design overall good product

I bought this item thinking it was going to fix my wifi issues at home. It was very easy to set up. I was getting a solid wifi signal but than my home devices started to lose connection very weird. Also there's no device prioritization among other things. I ended up returning it.

definitely has helped my speeds run faster. no more buffering

No more connectivity issues but at times, download speed is very slow.

Hard to tell if the placement makes any difference.

Great product that will be greatly appreciated on Christmas.

still have trouble with connection but not as often

Works great. Improved network reception on the. Second floor

Fulfilling expectation despite Goes offline at times

I couldn’t believe how easy setup was but performance wise it can’t match the Orbi system. Also you lose a lot of advanced option with no web GUI. I needed better performance and replaced both with a UniFi system.

I bought this and returned it almost immediately upon discovering that it would not suffice for my house. I would need to buy yet another beacon. For that, I decided to just return it and get a different one with two beacons AND the router.

Your Eero will do updates every night at a set time and there is no way to change causing unwanted outages. Also good luck if it fails in any updates, mine has repeatedly failed for months called and no fix for it. It finally crapped out today no amount of restarts etc.. to fix the issue. Glad I got the Geek squad

It's okay, doesn't do a fabulous job in a basement rancher. I was hoping it would solve my internet problems.

I did not see such a great difference from this product and my regular wifi router and I live in a row home 2 floors, with a basement, about 1500 sqft , also be aware that after a year the support for this product is long gone, so if it breaks or something goes wrong with this expensive device there’s nothing that can be done, my suggestion is get a Best Buy extended warranty.

I rented an Eero system from Sonic (my ISP) and was very happy so I decided to purchase a system rather than paying the rental fee. The box for this router system says "replace your router in 10 minutes," which is technically true, but the new router WORKING is a different matter. The gateway station could not properly sync with my ISP. I called the Eero help desk, and after 45 minutes of going through their check list they agreed to send me a new base station in the next day or two. After two days, nothing. I called back, and Eero says that no RMA has happened, and I get a ticket number, and I should get a new Eero pro (gateway) on Tuesday, 6 days after calling in with a critical concern. $400 should buy a quality piece of electronics PLUS unimpeachable customer service. So far, I'm very disappointed with Eero's product and customer experience.

We ended up returning these for the Orbi system which worked much better and was a better value when on sale.

I read the online reviews and tried this product out, as we had a 4200 sq ft house with router / internet connection in the basement, and dead spots on the second floor. The mesh coverage was not adequate for the point furthest from the basement, which was a second story bedroom, on the opposite side of the house. Returned and tried out Google’s mesh product, which fit our needs and have had that since.

The EERO is a good system, but isn't compatible with ADT alarm systems since it's not your traditional modem/router with and HDMI input.

yes it was easy to set up but even after waiting a day or two, my original router was faster than the mesh system.