Customer Ratings & Reviews

I thought it was going to help me a lot with the signal strenght at home but it just made it a little better, for the money is not that great!

I needed extended coverage from my living room to bedroom. It did not help enough to keep the VPN connected for working at home. I had to move into the living room to work. Returned it.

Wrong system for iPhone. iPhone can’t pair with iPhone 8 due to dual band. Returned retinas bought Orbi which works great.

Overheating issues and not even 6 months old! Stopped working and having connection problems now

Worked really good for a couple of days then there was some sort of signal degradation. Maybe not compatible with Soectrum but not exactly sure.

I have strong WiFi but Best Buy claims its poor. After spending $400 plus tax for these extenders, it didn’t make a difference. I will be returning this.

I’ve had over a month now. When working it is great. However, I am having issues with the unit showing full strength and far coverage shows the same. But nothing will open. Everyday for a while. Tested the units per their self help. Showed all good? So called their help phone number numerous times wait times over 45 minutes no answer. I get that; pandemic cuts staffing. Two emails over the last two weeks no reply. Going to return.

I bought expensive system. Geek squad came to install and setup. Up until now my system is not working properly because they did not install correctly. I called up and they said I have to pay 99.00. This is not good customer service since they should have installed correctly from the start

Too much battery charging which means climbing on step ladder to remove and then put back. Also bad if internet is flaky.

Was hoping this would work much better. I have a 2000 sq ft home and this does not do the job.

Did not improve cell phone reception, the reason why I purchased it Did improve wifi

A couple co-workers recommended this product. I’ve had this about a month and I’ve decided to return it. When I’m working on my laptop the Internet keeps disconnecting which isn’t ideal when you’re hosting a zoom meeting. Also there is a delay connecting to the internet and Netflix and prime keeps running slow and choppy image.

The company is fully aware that there are issues with their app and iPhone users yet all they suggest if you’re barely out of warranty is to go buy another Eero. I was stupid enough to do it and sure enough same exact issues on previous model. If you own an Apple product, do NOT buy Eero.

I'd typically wait until some time has gone by to post a review but not tonight. I'd been having continuous sluggish issues w/my network speed and was never quite sure what/who to blame it on, i.e. my modem (purchased Arris 822G), or my old Apple Extreme Router or perhaps good ol' Comcast, especially when I constantly see their service trucks in the neighborhood. After research and reliance on reviews I bought the Eero set this afternoon. Key lesson from research - use separate devices (modem & router) vs. combo; despite what Comcast will tell you. I had to think about where I'd plug the beacons in and then followed the directions per their app on my iPhone. After all was said and done (re-establishing network connections to all devices) I ran speed tests. This morning I ran at approx. 30 Mbps wirelessly. Tonight I'm over 200 ++ all over the house :-) So, so happy. It's not always Comcast's fault. Just wish I had upgraded my old Apple router sooner. Lesson learned. The Eero Home Mesh setup is unbelievable. Highly recommend.

It is not a product that everyone can use because the speed of the internet varies, and depends on the plan of each one, it is not as easy to install as the advertising indicates, in addition, Best Buy unfortunately does not could change for something else.

This did not have the range it was to have. I did return it.

This is the worst if you are planning to game. I had issues for months thinking it was me, my Xbox, my PlayStation, my provider when in reality it was this. Don’t buy if you want to play video games without issues

Very easy set up. Great coverage. App is very easy to use.

I have a 1900 square foot home with 2 stories. I had an Apple Airport Extreme for the longest time, but it eventually died. After doing some research online and speaking to friends I went with the eero system. I balked at the cost, but as soon as I started setting it up I realized this was the system I was looking for. Super easy setup, intelligent placement of the beacons, great design and amazing customer service. You get what you pay for and more. Now I have a signal everywhere in my house and no issues whatsoever.

I don’t think I’ve ever written a review for a product before. But the eero WiFi system has made such a difference in the WiFi in our home, I had to share my experience. We went from constant dropped signals, router restarts, endless buffering on streaming services, etc. to a strong constant signal throughout all three stories of our 5,000 sq ft home. My wife and daughters not complaining about the WiFi has been the biggest benefit. I used the app to place five units throughout the house, took less than 30 minutes. Haven’t had a problem in the two weeks the system has been running. Strongly recommend.