Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 1138 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers commend the Portal TV for its excellent video calling, ease of use, and impressive screen size, frequently praising the picture quality and straightforward setup. However, some users experienced challenges with the remote control pairing and compatibility with certain devices and sound systems. A few also noted that the device did not include an HDMI cable and that the software could be improved for a smoother user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,138 reviews
  • Cons mentioned:
    Hdmi

    Rated 4 out of 5 stars

    Overall ok, but problems connecting

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up but was unaware that for the price no HDMI was included. Fairly easy sign in and get it going. We have been have a lot of trouble connecting and making calls. Most of the time I have to reset it so it connects to make a call. The features are fun, especially having family in others states and now can have story time with our little boy.

    I would recommend this to a friend
  • Cons mentioned:
    Hdmi

    Rated 4 out of 5 stars

    Great for staying in touch with family members

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, would have been easier if HDMI cable came with it. Also needs a basic instruction manual. You're pretty much on your own and have to just play around and explore to figure out what all the buttons do. At the very least, they could have something available online that you could reference; otherwise I would have given 5 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 4 out of 5 stars

    Portal

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, good quality,bestbuy delivery on time

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Family

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this. My son got it for me last Christmas so we could stay in touch while he was away at school. I bought several for family to stay in touch. Unfortunately because of lack of internet, paranoia, and just lack of interest only 2 of my neices and a nephew kept theirs. I was really disappointed that we couldn't keep in touch.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Effective video conferencing tool. Nice pancamera

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just found animation features. Great for calling the grandkids!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product.

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    . Highly recommend. Great price. Good quality product. Bought two of them.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Portal TV

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Facebook Portal TV is a great device but it's all about getting it at the right price. My family and I don't have too many people we video chat with on Facebook but being able to do so on a TV is nice. It has a few apps on it as well but it's really for Facebook video chats. If you have a lot of people you video chat with on Facebook, this is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Highly recommend!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The portal has been a lifeline between our kids and their grandparents during the pandemic. We bought one for our house and one for grandma and grandpa, it allowed us to spend Christmas together. Set up was pretty easy and it’s super user friendly for everyone, from our five year old to grandma and grandpa!

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    The Jetsons

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yasss hands down the best interactive portal ever. I can read books with my grandbabies, We can take pics. Love it HIGHLY RECOMMEND IT. Really remind if the Jetsons. We can sit and chat in the comfort of our homes. Hands-free. We don't have to worry about calls on cells and babies dropping the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great way to stay in touch with friends and family long distance.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Great Addition

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Facebook Portal TV has been such a great addition to our living room. It has allowed our daughter to have daily conversations with the rest of the family without having to huddle around a smartphone. We also love the Story Time feature on this device. Her Nana and Pop have fun reading her stories every evening before bed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Pretty cool gadget

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased at my boss' direction for turning his office into a de facto conference room (with a 40" TV screen). Easy to set up and has some pretty cool camera features, including zoom to speaker, and speaker tracking (if you're pacing, while meeting).

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Impressive

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item finally came back in stock. It was easy to install just plug in a HDMI (which I wished was forewarned when I purchased it as I had to make two trips) and a power cord, the TV automatically updates and download the contacts on messenger and WhatsApp. The calls are and pictures are clear and it zooms in to whoever is speaking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this. Super convenient in video chatting with the parents

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 4 out of 5 stars

    TV Portal

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a Christmas Gift. One for me and one for my best friend. When connected and on correctly I can answer a call/video or ask Portal to make a call/video. The TV Portal makes it feel like they are in the room with you. Alexa can be a pain sometime. I like my Echo better for Alexa.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Purchased multiple Portal TVs for the family

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this device so much we bought several as gifts! Packaging is nice and safe, set up is very easy! The best part is that you can see your family and friends on your big screen TV (our Grandmother loves the great visibility). The camera follows you in the room, the picture and voice quality is crystal clear. Very happy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 4 out of 5 stars

    Works well

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, Easy to setup. Picture quality is good.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Great video and audio quality, integration with FB

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a pair of these for my parents and myself who live far away. Super video quality with auto camera tracking. Can also call friends/family using FB messenger on their phones and multiple people on the same video call. Really like that there is a manual shutter for the camera and an indicator that the mic is on/off.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bunch of my family and I got these to have video calls during the quarantine. Its really been great and makes it so easy because its on your TV and you don't have to hold or prop a phone or tablet. Wish you could stream more things together, can only watch fb watch at this time. All in all, glad we got them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very useful

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super useful for family calls i will recommend that for sure

    I would recommend this to a friend