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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1138 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers commend the Portal TV for its excellent video calling, ease of use, and impressive screen size, frequently praising the picture quality and straightforward setup. However, some users experienced challenges with the remote control pairing and compatibility with certain devices and sound systems. A few also noted that the device did not include an HDMI cable and that the software could be improved for a smoother user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 1,138 reviews
  • Rated 5 out of 5 stars

    Portal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well nice clear image that follows your movement. Plenty of great apps to choose from as well

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice product but top ok a little effort

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a little bit of effort to connect Alexa, etc— product was pretty good but i thought picture would be better so i returned it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas present for my wife so we can video visit with the grandchildren. Very effective. The add-ons are fun - stories and effects

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product and getting better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Nothing else like it. The day after I returned it they came with an update for zoom!!! Wish it wouldn’t have been like that!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great unit, small space fun to use.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this because of COVID to see some family members but now we use it for the apps that come with it also! Really cool unit with multiple uses!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Facebook TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is stationed in Japan this is very helpful... It's like he's right next door

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best thing I have got in a long time. Me and my son are able to talk all the time. Very easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    it's a great gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I two college kids bought it for their mother on mother's day so she could talk to her mother overseas it's a great gift she really really enjoyed it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for keeping up with the family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my parents so they could stay in touch with the grandchildren. They absolutely love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked better than expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and convenient way to communicate. Got it in order to reach other people from the comfort of my living room chair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Device!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great. Just make sure is you have any other Alexa devices in ear shot that you talk directly to that device. This one hears everything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 3 of these now for our grandkids so we can stay in touch! Love them and this one we purchased for our son! Are really enjoying visiting with this!

    I would recommend this to a friend
  • Cons mentioned:
    Hdmi

    Rated 2 out of 5 stars

    Quirky

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having trouble getting good clear video and I know its not a bandwidth problem. Also it only works properly on HDMI 1. The system would be more seemless if it would operate on other ports because you need an extra remote to toggle between ports while on HDMI 1 but you do not on others, Not very impressive but its the thing I have found that operates on a TV.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent video and best product ever! Easy to use and clear communication and clear video and audio.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good, too bad its from FB

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was perfect for the hardest part of the pandemic. This is how our famalies celebrated Christmas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    no problem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    returned my first one after only 4 times that i used it something when bad with it. returned it for another with no problems, they were very helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Get it for what its worth nothing else

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great concept... good product... slow on busy holidays lags at times and may not ring but tells u someone called u but missed it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    not bad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not bad, not great, this thing is somewhere in the middle, video quality is not the greatest all the time and the camera that follows you is not smart enough

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    Found the same camera on Amazon for $100, new.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote died after 3 months of use. Found the same camera on Amazon for $100, new.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fun family experience

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to communicate with family during the epidemic and has helped relieve some cabin fever. Has fun games and filters that can cause a few laughs.

    I would recommend this to a friend