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Customer Ratings & Reviews

Your price for this item is $29.99
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The comparable value price is $149.99

Customer reviews

Rating 4.5 out of 5 stars with 1138 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers commend the Portal TV for its excellent video calling, ease of use, and impressive screen size, frequently praising the picture quality and straightforward setup. However, some users experienced challenges with the remote control pairing and compatibility with certain devices and sound systems. A few also noted that the device did not include an HDMI cable and that the software could be improved for a smoother user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 1,138 reviews
  • Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is easy to use enjoyable for the family and can visit with family members across the nation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Portal is great for keeping in touch with family. Has been a lifesaver during quarantine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friends on TV!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Update takes a bit at first, but runs clear and smooth after.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great foe Grandma

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mom loves her gift, she's now to link with other senior groups .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this power adapter worked as advertised with problems great for long-distance

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun product to connect with family & friends especially during this pandemic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device and frees up my phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not think that I would use this as much as we do or like it but it is pretty cool.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    decent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just wish we could add microsoft teams to it. not everyone uses messenger or whats app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Live it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love new technology!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Portal tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item works great. So glad I purchased it. Now I can keep in touch with my kids!5

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Family chat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been able to connect with family over the holidays and through the pandemic!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great video chat device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should only thing it could use is a Ethernet port for cable connection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for staying in touch!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Portal has brought so much fun to our family being able to stay in touch with family and friends!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Asset once set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set up for I-Phones on Facebook could be clearer. Does not work as stated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good product specially if your relatives are in a different side of the country.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Great Idea with a Very Poor Execution

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: I bought this device for my 98 year old grandmother who is on Facebook and can't move that well. The camera works as advertised and is great it moves around and follows the user. The device seems to be priced fairly. Cons: It's a great idea with poor execution on the UI. The camera device locked up twice in 7 hours prompting power to remove for a reset. There's no way to configure or remove the pre-installed apps from the main page. You would think being a Facebook product you would be able to scroll through your FB news feed but there's no Facebook app on the device. The hello portal voice assistant is very limited in what it can do. It would be great if it had the ability to switch between different sources after the Video call... At a minimum you should have the option to set going back to the original HDMI input before your video call. There needs to be an easy way to request others to share photos with your Facebook portal device. Like sending a link to one of your contacts requesting photos to add to your gallery as you have a slideshow going. it also would be nice to have music app that would play while the slideshow is being displayed on the TV

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this product. I can stay in contact with my granddaughter who is in another state

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Facebook Portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect and use! Voice activated with Alexa makes it nice to answer calls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Cool Electronic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a cool device. Makes face-time calls even more fun

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the Product and the delivery service

    I would recommend this to a friend