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Customer Ratings & Reviews

Your price for this item is $29.99
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The comparable value price is $149.99

Customer reviews

Rating 4.5 out of 5 stars with 1138 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers commend the Portal TV for its excellent video calling, ease of use, and impressive screen size, frequently praising the picture quality and straightforward setup. However, some users experienced challenges with the remote control pairing and compatibility with certain devices and sound systems. A few also noted that the device did not include an HDMI cable and that the software could be improved for a smoother user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 1,138 reviews
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Awesome Gift for Parents

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my mother in laws birthday and she loves it. She can call the grandkids and read them stories and it really helps her stay connected with others!

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 4 out of 5 stars

    tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing video calling experiencing. My parents don't use Facebook much but with the product they can see most recent photos posted to Facebook automatically on the device. Think of all the electronic photo frames that go useless and boring since they show same stuff over and over, and imagine how much better it can be when it shows fresh photos instead. Hardware definitely is top notch and I'm looking forward to see what software improvements come to the product.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size
    Cons mentioned:
    Hdmi

    Rated 4 out of 5 stars

    Picture quality good lack of cable only bad

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality good not having a hdmi cable my only reason gave it 4 out of 5

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Worth the money.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a device through which I could use the TV as a screen for video call. The Portal TV does the job perfectly. It also doubles up as an Alexa device. Another huge feature I use is the ability to view some of the camera outputs in the house on TV using this device. For the reduced price, it's fully worth. Only concern is how long this device will be supported with Meta killing the product line.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Great views!!!!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great item...you can see at a glance in abroad, which one you miss them. At least they watch you your atmosphere...while.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video calling

    Rated 5 out of 5 stars

    Great way to stay in touch with family and friends

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the Portal TV to watch our grandson learning to crawl, since we couldn't visit him during the pandemic. Works great...setup wasn't difficult!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Video calling

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s amazing! I don’t have to hold my cell phone and I can see my mom bigger and clear.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Video calling

    Rated 4 out of 5 stars

    Portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product exceeded my expectations in quality and ease of installation. Clear picture with excellent audio quality.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Easy set up.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. I mounted it on top of me living room TV and it does a great job in all my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Perfect for a COVID Holiday Season

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have kids and grandkids in two locations in Kansas, two locations in Chicago and the Chicago suburbs and one in the DFW area. And my wife's sister lives in Texas as well. So I suggested that we get a Portal TV system so that we could all be together on Thanksgiving and Christmas this year in the time of COVID. The system allowed us to put everyone on one call so the cousins and relatives could talk with each other. And seeing their faces on our Samsung QLED 65 inch TV made it even more intimate and realistic.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    A worthy product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent product, which I have been using and bought multiple times as gifts. Very easy to install and use, great to connect families and/or friends across the globe, if you have a decent sized living room, large tv, and good lighting. The feature I like most is that the camera moves and follows you, audio is great as well and an easy connect to your contacts around the world.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    A lifesaver for the hearing and visually impaired

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my mom because she is visually and hearing impaired. Mostly hearing impaired. She loves to FaceTime with the family and can barely hear people on her cell phone. I got this for her so that way she can hear and see all of the family and they can see and hear her better. If you got somebody like her in your life and they're needing help FaceTime and because they can't see or hear, get them this Facebook portal. It's a lifesaver. #DOUBLEPLATINUMBABY

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Video calling

    Rated 5 out of 5 stars

    portal tv

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought this so i could used it with my 85 inch tv and is perfect i chat with people on face book and waatsup and facetime

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    fantastic microphone and camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cool concept. remember that it works best only if the other party also has a similar device such that the larger video can be appreciated on a big screen. Other than that this device works great. the audio quality is amazing with the multiple microphones and people can hear me across the room. worth it at the discounted price of $49. not worth it at full price of 3x.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Facebook Portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, easy to plug and play. Plays on my Television with ease. Purchase one you will enjoy.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 4 out of 5 stars

    No more holding phones. Relax from your couch

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. This is a device you should have if you have a kid in your family that doesn't live in the same household. Communication via FB messenger or WhatsApp super simple and you can run up to 4 participants at a time. I downloaded Zoom but I haven't used it yet. I only had to reset it once. No idea if this normal, but it really gets hot after using for about 30mins.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Good device but needs better documentation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as advertised but the instructions are sparse. I know I can get all that on the web but I would have appreciated something with the device. I tried both the TV connected unit and the smaller 11” screen version. I liked the TV connected version better because it has a small footprint and displays better on our large TV.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Great for the holidays

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for families especially on holidays. Great picture and easy setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Syncs with TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Goes perfect with Samsung TV bought. Very satisfied

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing device but a bit flakey!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing device but it is a little flakey. First the good part the camera follows you around the room so you can sit anywhere and move around. It's amazing that such a relatively inexpensive device can work to replicate what much more expensive business video conference packages can do. Now the flakey part. I have experienced the following issues: We installed WhatApp (my account) and also my wife's Facebook account. (I do not have a Facebook account.) First my WhatApp account somehow dropped off without my taking any action. When I try to add it back on, I need to go through my wife's Facebook account and I still cannot get it to work! It's really not at all intuitive as to how to add a separate WhatApp account. I am a bit of a techie, have researched this a fair amount and still have not gotten it to work. Anyway, I think this should not be so hard to do. A couple of other more minor issues have been that I have needed to reboot the box a few times in just the first few weeks of use and the sound quality has sometimes been marginal. Outside of that it is a great first step to a truly useful tool. If Facebook could improve these issues (and maybe make the picture quality a little sharper as well) I would certainly be willing to pay a bit more for such a device.

    I would recommend this to a friend