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Customer reviews

Rating 4.7 out of 5 stars with 14391 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Quest 2's wireless VR capabilities, ease of use, and the fun, immersive experiences it provides. Many praise the high-quality graphics and entertainment value, while some users mention that the battery life could be improved. Concerns were also raised regarding potential motion sickness and the comfort of the head strap and its fit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 680 Showing 13,581-13,600 of 14,390 reviews
  • Rated 3 out of 5 stars

    Just a niche item that is kind of cool but meh.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Games are limited and most are not very good for the price. Headset is heavy and is not easy to operate. Had to restart several times because of bugs and had connection problems with phone.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not comfortable and limited functionality

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used my friends Quest 2 and wanted my own to see what else it can do - the answer is not much without buying a lot of expensive games. It also isn't comfortable for a long period of time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fun on rare occasions when it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s fun when I can get it to work. So far, on 3 of the games I’ve bought, I can’t get past the first screen (“Disclaimer “ or “Choose language”) to play the actual game. Very disappointed. May take it back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    New and didnt charge

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for christ.as gift. Opened day after christmas and headset wouldnt charge. Store wouldnt let us exchange item.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Felt dizzy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I felt pretty dizzy when I used that. I got pain in my eyes so I don’t think its healthy to use, especially not good for kids’ health.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Glitchy system with terrible customer support

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had much of a chance to play after getting the headset because I've just been dealing with one glitch after another and good luck trying to get past those because, in my experience and the experience of those I've seen in forums, Meta's customer service is rather useless. I haven't gotten my current problem fixed myself and someone I saw with the same problem was still waiting after 2 weeks.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Vr

    Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More or less to just try out and see all the fuss. Definitely a step over virtual boy but mostly garage stuff to do right now

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broke after a few weeks.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for the first week or so. Then out of No where it will No turn on. It just goes to a gray screen. We will be returning ASAP.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Eh..

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really excited to buy this and play it and for the first month it was pretty cool. But the novelty did not last long enough to sustain the mediocre games.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wouldn’t let me return it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn’t let me return it after they messed up the serial numbers on their end

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Avoid unless it's your only option.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good headset. Pretty capable. I enjoy using it. But it's ties and ownership by Facebook/Meta are significant black mark on this pleasant device. I don't recommend getting this headset unless you font have any other options. The Meta/Facebook ties are just too big a risk and too big a detriment. Just be prepared to lose your game library at any moment if Mera decides they don't like you that day.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    My purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It says here that I purchased the 128gb version but I received the 64GB version there was a mishap there is there anyway I can come and trade it out for the larger version

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fun at first

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kinda fun at first but hard to use sometimes with glasses on. Would be more fun if more games were available with BeatSaber being one of the only good ones.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    PornSnub

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Oculus ad that I saw said there was great interactive corn on here. That was incorrect. I can’t even find cornography on Oculus. There are some cool games though.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away from this tech

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a horrible piece of tech. All it does is give me a headache.

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hello, Michael! It's essential to us that your VR gameplay goes as smoothly and comfortably as possible, so we wanted to pop in to recommend taking breaks, drinking plenty of water, and trying out shorter play sessions. We always ask that you keep your health and well-being in mind while gaming! oculus

  • Rated 1 out of 5 stars

    Broken trigger

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trigger broke - only five months old - quality not comparable to price.

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi CarrieaE,

      We're sorry to hear about your experience!

      We'd love to have a look into this, so feel free to reach out to our amazing Support team here: www.meta.com/help/support/ oculus

  • Rated 3 out of 5 stars

    return please

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    want to return as it is killing my time and creating me head ache so i was thinking seriously to return though the performance has decreased from couple of dats

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not very dependable

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are some great games on this VR headset, but 2 of 3 headsets have had issues turning on and staying on. You hit the power button and see the Meta logo or the three dots and then *boop* it turns off. Sometimes it takes a couple on/off cycles and you're good to go, but far too often it just continues to turn on and then back off seconds later. It's very frustrating.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bait and switch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased for of these as a Christmas gift only to find out the user needs to be 13 to use it. There is nothing on the box or Best Buy web site that tells you this.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not so great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like this product. My kids stopped using it a few weeks later. The account is no longer working and there not much great support around.

    No, I would not recommend this to a friend