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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 9685 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers appreciate the immersive VR experience, ease of use, and high-quality graphics of the Quest 2 headset. Many cite the fun factor and ample storage as significant pluses. However, some users point to issues with battery life and potential motion sickness. A few also mention concerns about the headset's weight and head strap design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 470 Showing 9,381-9,400 of 9,685 reviews
  • Rated 1 out of 5 stars

    Apple will destroy your rep and not blink an eye

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I became dizzy and nauseous using the devise after purchasing a game, The Walking Dead... After playing several times, hoping I’d feel better, I realized the games I was playing was to gruesome and difficult to play. They refused my refund... Now the game just sits in my livingroom. THANKS FOR NOTHING APPLE/BESTBUY. Thank God for ‘word of mouth,’ it’s my only resort...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible lies about shipping estimates

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shipping Best Buy Knowingly Says that the Oculus will be shipped and arrive in 2-3 days and it Does not get there for over 10 days. This has been going on for a while. This is consumer fraud and lies. in the Midwest it is 10 days or more before you see your oculus. It does not show up in the store for pick up on the day they advertise on the website.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Fun when you have the time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun but don’t really have time to play, all games are whack or expensive.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Strong Motion Sickness

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave Me & My Son Bad Headache And Strong Motion Sickness!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Encinitas Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son was recently falsely accused of shoplifting at our local Best Buy. The manager claimed to have him on tape, and banned my son from the store. It was clearly a case of mistaken identity, and handled poorly to say the least. Without a proper apology, I don’t intend on being a Best Buy customer any longer. Please contact me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Oculus 2 Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oculus went to black screen of death after one month of use. Best Buy made me pay additional money to take out an entirely new replacement plan for the replacement device. Very poor customer policy.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. But right controller drifts to the left.

    No, I would not recommend this to a friend
    • Brand response from Oculus Support
      Posted .

      Hey there. We hate hearing you're having issues with stick drift on your controller. We know how important the controllers are to your VR experience. Please reach out to our Support Team so we can gather some details and account information. We look forward to hearing from you! oculus

  • Rated 1 out of 5 stars

    Buggy AF

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was fun at first but now after the latest update I get an error message that reads "oculus assistant services keeps stopping" every time I try I try to use the keyboard and it crashes. Which frankly makes it completely useless.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Me not happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need 4K low video quality this needs to be 4K and more interactive

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Missing Oculus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not received Oculus. Ordered on 12/04/2020. Shipped from NJ, received no updates for 10 days. Contacted usps, they finally found package in Austin,TX. It then went to San Antonio. From there it went to Columbus,OH. The latest status is in transit, will be late (duh). We're begining to believe it will never arrive.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth buying

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This would have been great if they had more games.. your better off with the PSVR

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    ldo not like Face book's involvement with Oculus.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Oculus - Quest 2 is fair hardware. But the setup and log on is cow dung, manure or dropping because you must use Facebook. Also, there is no support from Oculus or Face book. Before you buy this VR head set, check out the forums and blogs. What ever you do, DO NOT SET A SEPARATE FACEBOOK ACCOUNT FOR THE OCULUS.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Oops

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ill fitting. Not comfortable. Too pricey. Not backward compatible.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bah Hum Bug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You want me to review the openly fraudulent practice of allowing purchases for products you don’t have (but show you do), promising delivery dates you can’t meet, and then delaying communication to thwart any attempt to purchase the product from another site? Yeah, no thanks. Welcome to the “No Buy” zone.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sucks, the tutorial doesn't last long enough to learn.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Decide it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make me dizzy and you have to download a games and its so expensive

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this 3 times and it stopped charging, sent back to support to get it fixed and they sent me a refurbished one that doesn’t connect to original controllers. I essentially spent 400 dollars for refurbished unit that I can’t use.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Cool but needs more games!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Games aren’t that great yet. Waiting for more to be uploaded soon.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    WHERE IS IT????!!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I could review this item but I haven't received it yet. Ordered it the beginning of December and it was to be delivered by the 12th. The latest tracking update is from the 19th and it appears to be in Jacksonville, FL since then. Very disappointed as this was a Christmas gift for my daughter.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Dead pixel

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product arrived with a dead pixel... Hope you guys have an exchange policy

    I would recommend this to a friend