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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 9685 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers appreciate the immersive VR experience, ease of use, and high-quality graphics of the Quest 2 headset. Many cite the fun factor and ample storage as significant pluses. However, some users point to issues with battery life and potential motion sickness. A few also mention concerns about the headset's weight and head strap design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 472 Showing 9,421-9,440 of 9,685 reviews
  • Rated 1 out of 5 stars

    Wish I had not purchased.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Resolution is lower than many reviews imply. Like an Imax screen at less than 480p apparent resolution. A short term gimmick....not something I enjoy using. Would not recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Oculus review

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this around Christmas and it's April and it cut off and won't come back on. It's trash I don't recommend buying it if u google it it has tons and tons of issues where it won't come back on. Made in china

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of time……….T

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How to order on the way from California received do not believe the hype what a waste of time or money they make you sign up for Facebook and require too much important information

    No, I would not recommend this to a friend
  • Pros mentioned:
    Vr
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesomeness

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very, very easy to set up and use but you MUST have a FaceBook account to get it up and running; the VR experience with this headset is amazing, you’ll suspend your disbelief and find yourself immersed in the experience and then want friends and family to try it as well….if you get someone to try that has never experienced VR then they’ll be blown away; it does take a couple of hours to fully charge so plan ahead accordingly

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    NopeOlus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This it gives you really bad headaches even if you don't wear it long. The handles irritate your skin. I returned the item my daughter said she couldn't handle the headaches.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    F FedEx

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't review this as I never received it. It arrived at FedEx down the road from my house and then disappeared. Highly likely stolen by a FedEx employee. They don't seem to care. Happy Holidays....

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy Oculus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FB now requires you must have FB account to use this. Another move to force individuals to use their platform. Don't recommend buying Oculus, there are are several other VR headsets on the market.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    P65 Warning

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought the Oculus 2. I was about to open the box and saw this - WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov. Does anyone know about this? This is going to be returned ASAP.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    GET ME MY STUFF!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy wanted me to review this device I purchased December 3. Unfortunately, it’s Jan 2 & I still haven’t received it. I’m assuming it’s due to the fact they shipped it through the USPS.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Oculus protection plan

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t understand why I paid for a 2 year protection plan and when I come in to exchange it I have to purchase another 2 yr plan . That is a rip off

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    For real?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is more of a slap in the face. My item gets stolen by driver but you still count it as delivered. This review should be on best buy and not the item. Never showed up.....

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never received this item. Promise to be delivered before Christmas. Never arrived. Shipping ticket sent to ups December 4th but the item was never sent to ups for shipping.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Facial rash after wearing only 6 mins!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this VR headset for my son's X'mas gift. After only playing 6 minutes, his cheek and face got rash. Now what can we do ? Is Oculus going to recall this product?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Pay attention Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t buy it. You sent it to someone who hacked my card! You shipped it even after the purchase had been stopped. Good job Best Buy you gave away a free item.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It’s ok

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There really isn’t that big of a gap between the first GEN and second GEN.And it’s feels so much cheaper than the first GEN

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Happy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    can not get it working wired to my PC to play DCS or MS Flight Sim, ended up returning. Having to buy an $80 Oculus Brand Cable that does not work is insane.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No go

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller stopped working after 3 months of play. It’s doing what they call a ghost controller. The hand controls don’t sync.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Piece of Trash

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Piece of trash!! Stopped working after the 30 day warranty and BestBuy won’t do anything about it. Never doing business with them or anything made by Facebook.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy it people are sensitive on it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me just start off saying it was all fun and games until I got suspended for 30 days for nothing. So I sold that crappy thing.

    No, I would not recommend this to a friend
    • Brand response from Oculus Support
      Posted .

      Hi,

      Good day to you! Thank you for letting us know about this. Your feedback is very important to us. I am glad to suggest you to share your feedback about this on our Oculus Community channel (https://forums.oculusvr.com/) as feedback is very important to us for betterment in the future. We are always here for you and continue on making sure that you have the best experience with VR. Stay safe and enjoy the VR world as we do. Keep smiling!

      Sincerely, oculus

  • Rated 1 out of 5 stars

    Totally Dissatisfied with the purchase !!!!!!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor graphics.I tried to return the Oculus to Best Buy, but they refused to let me return it.Very dissatisfied with the purchase.

    No, I would not recommend this to a friend