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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 9685 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers appreciate the immersive VR experience, ease of use, and high-quality graphics of the Quest 2 headset. Many cite the fun factor and ample storage as significant pluses. However, some users point to issues with battery life and potential motion sickness. A few also mention concerns about the headset's weight and head strap design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 474 Showing 9,461-9,480 of 9,685 reviews
  • Rated 1 out of 5 stars

    Bad on bestbuys part

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this item (256gb) from bestbuy and they sent me the 64gb but charged me over 400$ so disappointed! SMH

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No privacy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No privacy evil Facebook requires a Facebook account and log in with

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Oculus review

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped turning on junk don't buy after 4 months And it's probably to late to return my sons Xmas gift

    No, I would not recommend this to a friend
    • Brand response from Oculus
      Posted .

      Hey there! Sorry to hear about your experience. If you haven't already please contact the Oculus Support Team and they will be happy to look into this further for you. Thanks! oculus

  • Rated 1 out of 5 stars

    Piece of junk

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have only had this about two months and it stopped working they will not let me send it for repair.

    No, I would not recommend this to a friend
    • Brand response from Oculus
      Posted .

      Hi, if you are still having issues with the Quest 2, please contact the Oculus Support Team and they will be happy to assist you. oculus

  • Rated 1 out of 5 stars

    Sad experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to wait long time to receive the item. Item did not work properly. Ruined Christmas !!!!!!!!!!!!!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    2 hours of fun

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible WASTE OF MONEY. cool for 2 hours then the kids toss it to the side do not buy this

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't Receive my order yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im still waiting for my order .now im at work not one this home to get my order in my front door

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Your customer service is failing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased this a month ago, and filed for a refund twice, I have no updates on either of these

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    NEVER RECEIVED

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I HAVE NOT RECEIVED MY ORDER! IT NEVER ARRIVED AND I HAVE BEEN VONTACTING BEDT BUY FOR TWO WEEKS.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Traveling and meditating with Occulus VR headset

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this VR headset for virtual travel and mediation apps. It is a bit heavy on the head. I bought the better headpiece in order to better distribute the weight. This was helpful. Also, the apps I purchased are not as crisp as I would have thought but that is the specific app. I had an issue with one purchased app not loading correctly and contacted Meta. They were great in helping me and eventually in processing a refund after the trial period ended. I have really enjoyed using it for the purposes listed above, and I would buy it again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    junk

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    junk. wont connect. error error error. reboot. reset. nothing

    No, I would not recommend this to a friend
    • Brand response from Oculus Support
      Posted .

      Hello there!
       
      We're sad to hear that you haven't been able to connect your headset. We'd love to assist you with that! 

      Could you please reach out to our Support Team at https://metaque.st/Support so we can work together on it and get everything sorted out?

      Looking forward to your contact! oculus

  • Rated 1 out of 5 stars

    No good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Games suck, nothing good to choose from. Wait 5 years and see if they’ve improved their selection.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mister

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It keeps getting stuck in some kind of mode and won't do anything and I have to shut it down.

    No, I would not recommend this to a friend
    • Brand response from Oculus
      Posted .

      Hi, if you are still having issues with the Quest 2, please contact the Oculus Support Team and they will be happy to assist you. oculus

  • Rated 1 out of 5 stars

    No Protection From Online Sexual Predators

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product does not provide safeguards to protect children from online sexual predators.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Games to expensive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Games are to expensive and the quality is not worth the money

    No, I would not recommend this to a friend
  • Pros mentioned:
    Vr

    Rated 5 out of 5 stars

    A MUST FOR GAMERS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience, wonderful game console. A gamers paradise. The virtual reality it's amazing. Limit the use for the first time as you may experience a slight headache. My grandkids are having a great time with the games they are moving around as this is a standing game, not a sitting game.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Quest VR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Malfunctioned in a short span of time, for the price you would think it lasted longer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Game

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not what I thought.. my kids are to young I was cool

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good was broken when I received it and still haven’t heard back from support

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Weird

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It makes me feel strange after I use it. I do not recommend it.

    No, I would not recommend this to a friend