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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 9685 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers appreciate the immersive VR experience, ease of use, and high-quality graphics of the Quest 2 headset. Many cite the fun factor and ample storage as significant pluses. However, some users point to issues with battery life and potential motion sickness. A few also mention concerns about the headset's weight and head strap design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 483 Showing 9,641-9,660 of 9,685 reviews
  • Rated 5 out of 5 stars

    The Best buy.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Entertainment for kids and adults, for less money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, one of the best purchases I’ve made in a while

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased for my husband for Christmas he hasn’t put it down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Oculus Quest 2 is amazing I give it a 100 Stars if I could

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great love everything about them everybody enjoys playing it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Believe me that’s amazing and unique … i couldnt never imagine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The future has arrived

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is, simply put, incredible. Easy recommendation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oculus Quest

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to explore and have fun. Many great games

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oculus 2

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grandson loves it very happy with purchase and quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful, understanding, great friendly service,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    !!!!Love it!!! Having the best time with using it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oculus

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome piece of technology. My grandson loves it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for awhile but 2 years later its JUNK will not connect to anything so we are not able to use it

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love it.. and the big screen.. and the beat saver.. everything is nice

    I would recommend this to a friend
  • Cons mentioned:
    Facebook account

    Rated 1 out of 5 stars

    Non existent/incompetent customer support

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would love to leave a better review but I have had this item for a week and haven't been able to get it set up. The problem is that now they require a Facebook account to use the Q2. It will not merge my previous Occulus account with all its games to the new system. Customer support is completely useless. The only way to contact them is by email and it takes an average of a day and a half for them to respond to any help request and they do not bother to read the emails you send. I have answered the same questions for a different tech about what the problem is 3 times now only to get an email from a new tech who apparently can't be bothered to read the earlier emails about what is going on. Frustrating is not nearly a strong enough word to having to deal with their "customer support".

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Quest 2

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do you have to pay the 33.25 of the payments! or is it optional?

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Read this if you're wearing glasses!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're wearing glasses and your glasses size is more than 142mm long, this headset is gonna give you a big headache. The facepad is quite narrow and that is the problem. If you try really hard, your glasses are gonna be constantly pushed into your nose bridge and eyes. Furthermore, it can cause scratches to both your glasses and the VR lens in the long run. It also doesn't have lens adjustment knobs like the Quest 1 and Gear VR (I used both). You can fix this issue by buying prescription lens but that will add more into your total costs. I tried to purchase one pair from WidmoVR and it almost costs me $145 with coupon code. Make sure you try putting the headset on before you purchase (if the store has a demo unit or borrow one from friend). On the other note, this headset is excellent. Only recommend it if you're not wearing glasses.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    3 trips for a working Oculus

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third Oculus and it has never taken me less than three trips to Best Buy to have everything I need to make it work. I bought a $2000 gaming computer, got it home, and figured out that since it doesn’t have a USB c connector that my Oculus is basically dead in the water.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst purchase no customer support

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy! After 2 months it started asking for a pin that was never created. We had to do a factory reset and then it would not pair. Waste of $300.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    It's ok

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's OK. I was expecting more. It is the same as the phone VR

    I would recommend this to a friend