Customer Ratings & Reviews

Bought and returned within the week. Passthrough grainy and unclear. VR still feels gimmciky.

It’s difficult for most people to understand just how much fun virtual reality headsets can be if they have never used one before. Especially if the headset has all the new features of the Quest 3. We currently own all three models of the Quest VR headsets. The latest edition is pretty much better in every way, and it even fits better. Two of the most exciting upgrades are the mixed reality capabilities and the much better hand recognition. Advanced hybrid computer vision and machine learning sensors follow your gestures, with 4 IR cameras and 2 RGB cameras cameras to enable controller-free navigation and more intuitive control. Simply move your hands to tap, scroll, navigate and play. 3D sound with 40% louder audio. 4K display with infinite display resolution with 25PPD and 1218 PPI ( nearly a 30% increase in resolution) It also has an increased field of view of 104° horizontal/96° vertical vs 90° &90° for the Quest 2. Resulting in better peripheral vision in virtual worlds for the Quest 3. Better processor, XR2 Gen2 and increased RAM from 6GB to 8GB for faster load times and sharper images TruTouch variable haptics provide tactile feedback, enabling a more holistic range of in-experience sensations so you can touch, move and react realistically within the virtual environments The slimmer optic profile grants extra versatility and lets it work with eye glasses out of the box, no need for additional adapters. The wider open straps help it to accommodate different types of hairstyles. You can easily adjust the facial interface closer or farther from your face to improve comfort and field of view. Pancake optics create a 40% slimmer optic profile for a more comfortable wear.The included head strap is pretty comfortable out of the box but doesn’t offer the stability of the Elite Strap. The included strap is stretchy on the sides, and velcro adjustable on the top. The elite strap offers a contoured cup for the back of the head, which is slightly adjustable. Solid plastic bands that run around the back and sides of the unit are actually adjustable through a dial at the back of the strap. It clicks into place as you tighten it for a more secure and adjustable hold around your head. The top strap is also adjustable with a velcro fastener. Both options work well, but the Elite strap is better for more active games and content. The Quest 3’s Mixed reality passthrough uses 2 RGB Color cameras and depth a projector for improved depth and resolution.of your surroundings. The Quest 2 offered a lower quality grayscale image for passthrough. The 5060 mAh battery length is a little over 2 to 2.5 hours depending on the activity and usage. This Quest is also Backwards Compatible. The facial interface is adjustable and has 4 different settings. The facial interface is the black part of the Quest with the foam liner that presses up against your face. Adjusting the distance of this between your face and the lenses can give you a better fit and less light leaking into your view from larger gaps. I would like to say that even though the Quest 3 can display 4k images, the passthrough feed is not in 4k, but it is in color and extremely useful. There are so many games out already that utilize the passthrough video for the Mixed Reality experience. It’s such an amazing thing to be able to see your physical surroundings be used as backgrounds, stationary items or workable objects in different apps. The controllers even got an upgrade with a smaller profile and variable TruTouch haptic feedback. They are very easy to use and work great for anything you are doing. There are still a lot of games out there that require the controllers. Cubism is one of the mixed reality games for the Quest 3. It’s a puzzle game based on different shapes that you need to move around and place accordingly into different cubes. The play area does not take up a lot of room , so you could use this app while sitting or standing. Standing does offer an advantage by being able to walk a 360 view around the puzzle and its pieces. The controllers are not necessary. I was able to spin, toss and maneuver up to 2 pieces at a time, one with each hand. The accuracy is really pretty good. I was able to select/activate items and even pick them up with my hand motions. The cameras and sensors in the Quest 3 are even just as capable in lower lighting settings, not missing a beat as long as your hands are within the field of view of the cameras. There is a free demo called “First Steps” that showcases a lot of different ways the controllers and the headsets can be used. You can actually pick up a remote control for a small air balloon replica, using dual or single guns to eliminate different threats. Pickup and toss random objects in the room including paper airplanes, blocks and paddle ball items. There is even a virtual video game system on the table in front of you, that takes cartridges. Once the cartridges are picked up and inserted into the game system, your environment changes and you are in the game. A robot comes out and starts mimicking your hand movements, and then proceeds to dance with you. There are a few different ways in which you can interact with him, like holding his hand, pulling him from one side to the other, and even spinning him. The Demeo app lets you basically get down into a role playing game somewhat similar to a dungeon or turn based strategy/action game. Here you can move around the outside of a board game seemingly to be around 8 to 10 ft squared. You can pick up your character and move him around the map. You must place him on top of items you want to interact with. Once you let go, the character reacts to whatever it is you placed him on. There are die and cards for attacks and other aspects of the game. Arkio is somewhat of an architecture app. It lets you design and manipulate houses and buildings. It also lets you enter these buildings to place and decorate with different objects. IT’s really pretty neat to be able to place a whole house down with your hand, and then project yourself into that house and just start moving furniture around like you are a superhuman. There are some work and meeting apps that let you do collaborations on certain types of projects. It looks like this will be catching on fast with the Quests new advancements, and wide variety of applications. If you just want to chill at the movies by yourself you can open the YouTube app, and set the screen to the largest size and just start watching videos.The sound is just as good as the picture. You can even opt for the curved screen. I must have watched over a dozen videos the first day. It really is an amazing experience. There is a built-in browser in the app library. It looks like this browser has all the same functionality as your desktop browsers. I was able to cascade several windows across my view, all with different web pages. The browser works great. My only complaint about it, is that I would have liked the option to be able to throw the browser to the wall and make it a large screen cinema experience as well. It would also be neat if you could take the cascaded windows and place them anywhere at any height. It was very easy to navigate through YouTube and the browser with or without the controllers. I really like my hands free, so using gestures is very pleasing. The typing takes a bit to get used to because it looks like you are always a bit off of a few numbers while trying to type free handed. You can use both hands to type, but you can not type like you can in the physical world. But using each forefinger works out pretty well. Honestly for what you get with the Quest 3 vs other PC VR headsets, you are getting a whole lot of value for half as much as some of the competition. The gameplay and use in general is very addicting, and I find myself moving my hands around in the real world as if I am in a VR realm. I will tell you that it is easy to get motion sickness and lose your balance a lot. So be careful on how you play until you adjust better. Even though a lot of the games use lower or cartoonish graphics the 3D effect just pulls you in and tricks your brain into believing that you are in a real environment, I was hovering above a building earlier and I couldn't help but have that feeling like in your dreams when you are falling through the sky. It was kinda disorienting at first, but easy to recover from with a quick acknowledgement of what you are doing. If you have the feature activated in the settings for Passthrough with 2 taps, you can tap the side strap twice to flip from a virtual realm to reality in a second without taking off the gear. It is possible to cast your VR experience to a phone through the app, if you are logged in properly and have the two devices paired, Bluetooth pairing is not the same as what is needed for the screen sharing. In the app you can create or adjust the appearance of your Meta Quest avatar. You can also check out the VR app store. Overall the Quest 3 is just so much fun with the new features. The Passthrough and Immersive game play is just awesome to be able to swap that on the fly and have it be interactive for mixed reality apps and games! The new controller free hand recognition is top notch. It works fantastic and is super fun and addicting to use. The Quest 3 is so much fun, I can not wait to see how many other apps there will be for it in the near future. They are currently at over 100 titles for the Quest 3 and something like 400 still available to download for the past versions. As this is backwards compatible you can enjoy them all on the latest model!!

I exchanged it because the left controller wasn’t working same as meta 2 we have. Now this one doesn’t turn on and my son is out his gift and I’m out over 500$ because I can’t return. Super not happy

If you’re looking for something that use twice and hate the functionality and Design this is for you. $500 for Selective games/apps that half of the developers abandoned so you can’t use. save your money get the Vision Pro. Trash

My meta actually came not working it had no sound at all I had to return it n I’m actually waiting for a refurbished meta or a new 1 idk but I know I paid 500 for a brand new meta that has no sound so I’m not to happy with my purchase

Eh. The IPD wheel feels flimsy. The passthrough isnt that clear... Its just meh.

has a faulty usb c debris/water warning. thousands of users with this issue. theyre gonna send me refurbished unit even though i bought it new. what a waste of money!!

It’s ok. Nothing special.. I use it like once a week or less

Comfortability I had a difficult time trying to find a good position for the headset with the soft strap. It seemed to put a lot of pressure on my forehead. If I relaxed the top band, the headset would tend to slide down too far. And if I tightened the side straps, that would put too much pressure on my head. I don’t have an issue with Quest 2. So I’m not sure why the Quest 3 is more uncomfortable. Using the elite head strap resolved these issues and is very comfortable. Usability The main 3D interface is nice and compact and easy to navigate. You can view the main interface in either small 3D space, or large 2D space. Most of the controls in the menu are easy to find. And there are a plethora of options in the settings menu to customize your experience. The controllers feel pretty good (not too light, not too heavy). And without the top ring from the Quest 2, they feel more balanced. Performance Overall the performance is really good. The menus are snappy. I did experience some frame stuttering in a few games. So I can’t fault Quest 3 for that. Everything outside of apps and games never had any performance issues. The color pass through is a huge HUGE upgrade from the Quest 2. It’s probably one generation from perfect clarity. Video The video quality is outstanding. I’m not sure if I ever noticed a screen-door effect anywhere in the main interface or games/apps. Everything looked crisp and responsive. The lenses that are being used in the Quest 3 are a nice upgrade to the previous generation. I never noticed any haloing or god-rays. Audio I have no idea how they’re able to get such amazingly rich sounds out of those small little openings on the head strap. But whatever they’ve done, it’s amazing. Voice audio is super clear. Music sounds complex and rich. The bass is perfect. Overall amazing Audio. So much so, that I never felt the need to use headphones. And the volume level can be raised pretty high without any noticeable hissing/cracking. Head//Controller/Hand Tracking No complaints here for the Head/Controller tracking. I was able to get a pretty big range of motion from the controllers and not have the headset lose track of them. The Hand Tracking is pretty decent too. And they added a really nice feature when navigating the main menu with the hands. When you go to press a button, it “clicks” into the button to show you’re pressing it (it sticks there slightly to avoid jittering). It’s really nice. Boundary, Room Scale & Room Mapping The room mapping feature was almost a game in itself. I spent a good 30 minutes mapping my room because I was so impressed with how well it did. The longer and closer you look at walls, corners, edges, etc, the more detailed of a mapping you get. I do wish you could define half walls. But other than that, the feature is pretty awesome. And it allows AR games to take full advantage of arbitrary room setups. Battery I don’t tend to use VR headsets longer than an hour or so at a time. So I can’t really comment on battery performance. Opinion Overall I’m very impressed with the Quest 3. It definitely feels like a generational leap over the Quest 2. The quality of hardware, smaller form factor and added features really set it apart from all other AR/VR headsets. There were only a couple of things I had problems with, but I feel like those aren’t going to affect everyone. If you’re looking for an amazing AR/VR experience, you’re going to be hard pressed finding anything better than this at the moment.

Not easy to work..will not recommend this to anyone

Never recieved it so I wouldn’t know. I contacted customer service by phone and email. Best Buy advised that I would be refused and this was over a month ago and still no refund.

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Poor product with worse support. Could not get it to work properly at all, and support didn’t care because they already had my money. Immediate return.

Its ok just the face piece is uncomfortable after a while

I spent almost 3 hours trying to activate Xbox Game Pass, which my purchase includes with these meta quests, and it was not possible.

The customer service I received from the store, the chat service and the calling service was WAY below anyone’s expectations. The product was supposed to be delivered next day, here we are 6 days later and still no product. This is a reflection of Best Buy as a whole.

Meh meh meh… meh meh meh meh meh mag mug mop lol its meh

Doesn't fit with glasses. Either fits too tight, or it's too loose and falling off. Very distracting when you can still see what's going on around you from the gaps by the bridge of your nose

The facial interface adjustment was broken out of the box and caused a scratch on my glasses because it slid forward and wouldn't hold. Are you kidding me?

Do buy this if you have kids. It does not fit their head, and completely frustrating to try to get it to work. It’s impossible to adjust so that it works for them. Lots of tears.