Customer Ratings & Reviews

This item works some time and not othere idk what ia wrong

This is not a good process . Roadie didn’t deliver my item and now I don’t have an item for Christmas for my grandson. This is not fair . Also I am having to pay for this item becasue no one is doing anything to fix this .

This was a present I didn’t get to enjoy. But I definitely was looking forward to playing it.

The Meta Quest 3 is much different than the first round of VR headsets. For example my first VR headset needed to be plugged in to a capable gaming computer in order to function. The stand alone headsets were not any good. The Quest 3 is a very different story, especially when it comes to playing games on it as a stand alone device. The Quest 3 has a very nice display with a field of view of 110 degree, which delivers a phenomenally immersive experience. I have gamed extensively on an ultrawide curved gaming monitor and this is by far more immersive. The design of the Meta 3 is solid and comfortable with fairly even weight distribution. One item that I was not used to is the use of mixed reality where you can interact with the real world while in VR. This is a game changer for me since one of the common issues I found was running into things or hitting things as I was playing games. I really nice feature is the fact that you don’t need to use the controllers to utilize the Quest 3. There are a specific set of hand gestures to at let you manipulate the Quest 3 controls which is amazing. The one thing is I wish the Meta Quest 3 had better battery life or at least a replaceable/swappable battery.

I had a problem 18 days after purchase and no help from Best Buy.

A control was damaged, after 7 days of use, poor quality

Don’t like it at all, have to buy a subscription for the glass from Facebook not cool!

I the gadget is good but their promise to give you Asgard 2 is not true so I’m returning my quest 3 to the store!

Do not buy from Best Buy, worst experience ever and beyond frustrated with Best Buy

Meta advertised chromecast support and then removed it in a software update after the holidays.

Don’t do the updates unless you have a couple of hours to reconfigure the system.

No customer service. Bought 3 headsets and the kids can't play the same game together.

Irritating to eyes. Not feel comfortable after wearing it.

Didn’t receive item or my refund yet Didn’t receive item or my refund yet

The Meta Quest 3. Is it worth upgrading to it from the Quest 2? Well I've owned the Quest 2 for a couple of years now and I can say that, for me, the upgrade is worth it. If you don't own a VR or haven't owned one before, you may choose to go with the Quest 2 since you can get it for a really good price now. Not a bad idea to make sure you will enjoy the experience before spending more on the Quest 3, especially if you are (or even if you aren't) prone to motion sickness. I'm not typically bothered by it, but something about being in VR and moving around when you are physically standing still does something to your mind that feels wrong. Maybe it's because I'm getting older because my 11 year old doesn't seem to have any issues with it. However there are plenty of enjoyable ways to experience and use VR that don't cause any issues for me. Watching movies, for example, is one thing that I feel the Quest 3 is much better for than the 2. With the increased resolution and the "pancake" style lenses, it's much closer to looking like it does in a theater. It's still not to the point of replacing your 4K Micro Mini QLED OLED UHD whatever whatever TV, but it's getting a lot closer. And as with anything else, some apps, games and content will look better than others. You will still see pixels in some things and others you probably won't. And the new lens fix a big problem I had with the Quest 2,which was the edges of the "screen" being blurry. You may still notice it a little bit at the far extremes of the image edges but it's way better than before. Being able to watch Netflix, Disney+, or any service you can access via a web browser without disturbing others or them having to watch too is fantastic. And I highly recommend checking out the Xstadium app. This is a really great concept where you can watch live sports courtside, from the 50 yard line or the endzone (on the field), and other locations inside of the stadium or arena. Another big plus with the Quest 3 is the increased storage. I admit my 11 year old uses the Quest 2 way more than I do and has filled it up to the point he has to uninstall games to add new ones. If you're a console gamer the 512gb storage may not seem like much, but the apps and games for this are nowhere near the 100gb+ size of some of the console games (at least not for the time being). But they will add up as you find more and more apps and games you want to try out, and that library is steadily increasing. Another big plus for the Quest 3 is the full color passthrough mode, or "mixed reality". There's passthrough on the Quest 2 (where you can see what's going on around you outside of the headset), but honestly it's pretty useless other allowing you to draw your boundaries. I liken it to old fuzzy black and white TV. You can can't see a lot of detail, and forget about checking your watch or phone. While the clarity of the Quest 3's full color passthrough isn't like looking through your phone camera or anything, it's leaps and bounds better than before, and you can actually use your phone and reply to messages, etc. And it's pretty cool to have a web browser, for example floating in front of you while you can still watch the kids or whatever else you might be doing. And I don't know how it does this, but looking at a light, like a lamp maybe and moving the browser or whatever other window in front of the light, completely blocks it as if you put a solid object in front of it. So it's not that things you see in VR while in passthrough mode are translucent, they are overlaid onto your real view of the world. There are also some pretty cool games and apps that take advantage of this better, full color passthrough mode, which to me makes this that much more useful, whether it's an app or game or even a virtual desktop. Another change is that the controllers no longer have the big halo at the end of them, make them a little lighter and more useful in some situations, as well as the hand tracking being improved. You won't be spinning, flicking, and moving things around like your Tony Stark, but it is nice to be able to use the device without having to have a controller in your hand. However not all apps and games work with hand tracking. It's just not quite there yet. And it does work better when you have plenty of light as opposed to low light. But here's the thing, the light doesn't have to be visible. It can be infrared light. So if you want to lay in bed and use the thing while someone is sleeping, just get an infrared light and "light" up the room. While the original versions of the Quest were not appealing to me yet, and though the Quest 2 was, but I found it underwhelming in areas enough that I ended up not using it much, I feel like the Quest 3 is now a usable, enjoyable device for me. It's not perfect, but it's a big step in the right direction, and what we'll be able to do in the next few iterations of these is going to be pretty crazy and fun. So I would recommend getting one of these and unless your expectations are not realistic, there are plenty of ways to enjoy this thing.

Charging issues a month later hard to contact support

Last generation, when it was a choice between wired PCVR and wireless standalone VR, I went with wired. I was curious to know how far things have come since then. The second I turned on the Quest 3 and strapped it to my face, I knew that this was a whole new level. The first thing you see when you turn on the Quest 3 is the actual world around you in full color. The AR experience is incredible, being able to open up menus and browser windows and place them wherever. Last gen, the pass-through was limited to black and white, and only there as a fail-safe to keep you from bumping into things. While wearing the Quest 3, the passthrough was so good that I was regularly checking my phone, amazed at being able to read the text on the screen, even if it was a little wobbly and rainbow shimmery. I grabbed a highly rated table tennis game off of the store, and after a quick install I was holding a ping pong racket and relearning how to navigate in this virtual space. The physics were pretty incredible, and the hand tracking didn't skip a beat. I saw in the screenshots that there was an AR mode, so I turned that on and turned my dining table into a full sized ping pong table. That got a little too weird, and my daughter sitting at the table kept distracting me, so I went back into living room and the virtual world and practiced serving, since the game enforces actual rules like keeping the ball behind the table and hitting it on the descent after tossing at least 16cm. It took me a while to get the timing right, but once I did, everything felt real, down to the slight impact of the ball thanks to the rumble motors in the controllers. When my daughter asked to have a turn, I was about to set the controllers on the nonexistent table until the "this not reality" warning bells went off. I plugged my gaming PC into a wifi 7 router that I have designated strictly for communication between it and my Quest 3. and set up Meta Link, which basically thrusts you into the older "Home" environment of last generation, but allows access to the PC. The clarity and sharpness of the screen was so good that I had no problem reading text in web browsers, word processing documents, and spreadsheets. I was even able to play a few PC games that I had installed that support VR without any perceptible lag. This is everything that I wanted out of VR, and surpasses even the lofty ambitions I had, which were originally set back when I was a kid watching Lawnmower Man on cable over and over again. The onboard speakers work well to immerse you, and anyone else around you, in your virtual surroundings. There is also a headphone jack, so you can plug in your favorite headphones and enjoy some privacy without disturbing anyone. Bluetooth is also an option. That being said, the included strap was finicky and puts all the weight at the front of the face. The facial interface (the liner between the actual housing that holds the electronics and your face) is also coarsely textured, presumably to prevent slipping, but with the unintended effect of being slightly abrasive especially to sensitive skin. The strap is upgradable, and the facial interface is removable, which also allows better vision of your surroundings for AR usage, at the cost of immersion. I also wish that there was some sort of bumper around the lenses included to keep my eyeglasses from potentially scratching them. At the new price point, and without requiring a beefy gaming PC, the Quest 3 is a remarkable product. The out of the box experience is very beginner friendly, especially as it places you in AR first to help get you used to moving around with basically a bucket on your head. And if you do happen to have a PC and a newer Wifi router to hardwire it to, well, the wireless PCVR dream is now and I’m here for it. I've especially enjoyed watching movies from my PC in a virtual private movie theater with a 20' screen while also sitting on my living room sofa instead of my PC chair. While I wish that the battery lasted longer, the experience that gets packed into such a tiny device is incredible.

Never showed up . Still billed. Cant tell you anything till i get an answer. Poor customer service.

Haven’t received it yet Ordered December 14. Contacted Customer ox4 Still no show

Best Buy wont honor thier products.. faulty software..