Customer Ratings & Reviews
- Model:
- SK-1000926-01
- SKU:
- 12069345
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Blurry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too blurry. Just get the Quest 3. I switched and I’m so glad I did
No, I would not recommend this to a friendCareful with vision
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter complained about her sight haven’t used them since
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi JuanitaM,
Here at Meta Quest, we take health and safety seriously. For us to assist best, please reach out to our Support Team and get in touch with an agent.
Best buy did not include game
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought from here and it was originally a walking dead bundle. Didn’t come woth the game now it shows as if it was not a bundle. Thankfully I have the emails to prove it. But still no walking dead game. Do not recommend buying a meta quest through best buy.
No, I would not recommend this to a friendTerrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible customer service came late for Christmas for my daughter and best buy didn't even care they were not willing to reimburse me for the extreme delay and didn't care. This is and will be the last time I get anything from best buy
No, I would not recommend this to a friendNeeds a lot of work yet
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too uncomfortable and too difficult to use. Would feel like i was having to contort my upper body to get pointer on items i wanted to select. Not ready for prime time… or at least not ready for me. I returned it
No, I would not recommend this to a friendNot working after 4 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s no longer working I bough it in November 2025. I’ll contact support to see if they will replace it ..
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi there,
We see you could use a hand with your Quest 3S, and we would certainly love to help!
We look forward to hearing from you over at the Meta Quest Help Center, so we can try out some troubleshooting with you.
We hope to get you back exploring the Metaverse with us soon!
Best buy is the worst with refunds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed I ordered this VR headset It was marked delivered but never showed up Best buy gave me a really hard time about a refund they actually denied it saying because it said delivered they would not give me a refund had to contact corporate it's been 2 weeks and I still have not received my money back.
No, I would not recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gave my oldest kid a crock in his neck , They turned into kids that don’t listen for gorilla tag overall a waste of money I would of kept the kids in the real world if this was gone be a huge problem
No, I would not recommend this to a friendDon’t buy this!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought thanksgiving week. Added $50 to meta account, can’t buy games for some reason, been chatting with support TO THIS DAY (12/12) still not resolved. I returned the headset a week ago and I’m out $50. Thanks Meta!
No, I would not recommend this to a friendGaming
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok I only had it for almost three months but it stopped working on me
I would recommend this to a friendBrand response from Meta Store Support
Posted .Hi there,
We appreciate you taking the time to leave a review on the Meta Quest 3S. We want you to have the absolute best experience in the world of VR, so please don't hesitate to contact our wonderful Support Team, who'd be more than happy to help.
They can be contacted over our official support website, chat or WhatsApp.
never came
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.zero stars never came. ordered online to my house and it never came.
No, I would not recommend this to a friendBait & Switch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item works fine. 1 star is for Best Buy not honoring the $75 gift card promotion they advertised.
I would recommend this to a friendNever got the bundle that was purchased with it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it a zero I would I was supposed to get the walking dead bundle with and and Xbox gamepass ultimate
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey there, thanks for taking the time to leave a review!
We understand you're experiencing issues as you haven't got the bundle that you were suppose to get and that's not the Metaverse experience we want you to have.
If you could please reach out to us through our online website one of our advisors would be more than happy to assist!
Not clear picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not clear picture and when you move it moves from game and show what exactly is in front of you
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey MohmadT,
Thanks for flagging this issue! Please try restarting your headset and if the issue is still persisting, reach out to our expert support team via our website.
Received regular vr not the one advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received wrong item ..the 1 i received didn't come with free game...sent message to 3rd party and got no response
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey there! If you reach out to our support team via the website, we'll gather some information from you and see how we can help!
Our team are available 24/7 and are always on hand to help our customer get into the Metaverse and enjoying new experiences.
Controllers are poorly made and expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Controllers are poorly made left trigger button stop working and warranty wouldnt work and return after 1 week of use
No, I would not recommend this to a friendNo bundle code
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No bundle code can’t get game can’t get any help from Best Buy. 3 hours bounced around on phone
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey Rebecca
You did the right thing in reaching out, Please head over to Meta Support and we will be able to help you out.
Thanks
Meta quest
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. Was not able to access bundled saints and sinners game.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi ElizabethW,
We're sorry to hear that you were unable to access the Saints and Sinners game.
However, we hope that you'll consider joining the Metaverse in the future. Hope to see you there!
Black screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less then a month and the item doesn't functioning again and is the second time that this happen with the same product
No, I would not recommend this to a friendReview
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Store manager was rude and ignorant at the deport location
I would recommend this to a friend