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Customer Ratings & Reviews

$299.95

Customer reviews

Rating 4.7 out of 5 stars with 1929 reviews

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    Rating 4.7 out of 5 stars

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    Rating 4.8 out of 5 stars

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    Rating 4.7 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 93 Showing 1,841-1,860 of 1,929 reviews
  • Rated 2 out of 5 stars

    Be aware of Motion Sickness!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first VR headset and unfortunately my last. I am the part of the population that has issues when it comes to VR so I cannot experience it to its fullest extent without constant sweating and dizziness. Please research this before making the purchase

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Really miss the Quest 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of crashes and I’ve already had to replace the left controller again

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi EdenL, we really appreciate you taking the time to provide your feedback.

      We want all of our users to have the best experience possible, therefore, we're keen to help get you back into the Metaverse again.

      Would you mind reaching out to our Customer Support team so that they can investigate this for you? They can be contacted via our website. oculus

  • Rated 2 out of 5 stars

    Ok, product. Game was NOT included.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was supposed to come with Saints and Sinners game. It did not. Have looked around, multiple people having the same issue. No solutions provided.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not a bad option but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the compactness however i was not happy w8th the clarity compare to Metaquest3. Too blurry and felt dizzy in a way.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    glitchy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one I got didn't even work it stopped working like 3 weeks in right after Best Buy said that the warranty was only good for 2 weeks I had to buy another warranty for $50

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hey there Bridgett!

      We completely understand this is not the experience you were expecting and know that we can do better than this for you!

      If you are still having issues, please know we're here for you and you can get in touch with us over at 'Meta Quest Support'.

      Thank you for your honest feedback!

      Wishing you all the best! oculus

  • Rated 3 out of 5 stars

    Lenses

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was alright, the lenses though gave away, it has an exact sweet spot unlike the Quest 3 with pancake lenses.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Good VR Headset, Bad Bundle offer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Meta Quest 3S is good itself just don’t buy this bundle because Best Buy won’t include the Walking Dead game with your purchase and both Best Buy AND Meta support will just give you the runaround. I’ve been calling and emailing back and forth with the support departments and they just keep giving me the same incorrect instructions instead of just providing me with a new redemption code for the game I paid for.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    3RD PARTY BEST BUY LIES

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    YOU SHOULD BE ASHAMED YOU SELL ITEMS ON YOUR WEBSIGHT AND PURPOSELY LIE TO LOYAL CUSTOMERS THINKING THEY ARE BUYING FROM YOU WHILE ITS A 3RD PARTY. I HAVE BEEN A LOYAL CUSTOMER FOR YEARS BUT NOW I SEE YOU FOR WHAT YOU ARE

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Never got game

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was supposed to come with twd game and I was never able to get it other then that it was alright

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meta 3s

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good for the most part you center point can be hard to find or alway adjusting

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hello, thank you for your review!

      It truly motivates us to know and see customers who are so passionate about gaming. We're glad to hear you find our product good.

      We always value our user's feedback, good and bad, and if you think there's something we can improve why not head to Meta Store Support and let them know what you think could be done better.

      Thanks again!
      oculus

  • Rated 2 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried it from meta quest 3, huge down grade and felt dizzy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away if youve ever been motion sick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thing doesnt stay on head well, even strapped in. Constantly making me sick, and the return period for best buy is laughable. Couldnt return it because it was 2 days past deadline. Oh well, screwed out of more money. Id stay away because of the motion sickness and everything like that

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Careful with vision

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter complained about her sight haven’t used them since

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi JuanitaM,

      Here at Meta Quest, we take health and safety seriously. For us to assist best, please reach out to our Support Team and get in touch with an agent. oculus

  • Rated 1 out of 5 stars

    Blurry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too blurry. Just get the Quest 3. I switched and I’m so glad I did

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best buy did not include game

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought from here and it was originally a walking dead bundle. Didn’t come woth the game now it shows as if it was not a bundle. Thankfully I have the emails to prove it. But still no walking dead game. Do not recommend buying a meta quest through best buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible customer service came late for Christmas for my daughter and best buy didn't even care they were not willing to reimburse me for the extreme delay and didn't care. This is and will be the last time I get anything from best buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Needs a lot of work yet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too uncomfortable and too difficult to use. Would feel like i was having to contort my upper body to get pointer on items i wanted to select. Not ready for prime time… or at least not ready for me. I returned it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best buy is the worst with refunds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely disappointed I ordered this VR headset It was marked delivered but never showed up Best buy gave me a really hard time about a refund they actually denied it saying because it said delivered they would not give me a refund had to contact corporate it's been 2 weeks and I still have not received my money back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave my oldest kid a crock in his neck , They turned into kids that don’t listen for gorilla tag overall a waste of money I would of kept the kids in the real world if this was gone be a huge problem

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy this!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought thanksgiving week. Added $50 to meta account, can’t buy games for some reason, been chatting with support TO THIS DAY (12/12) still not resolved. I returned the headset a week ago and I’m out $50. Thanks Meta!

    No, I would not recommend this to a friend