Customer Ratings & Reviews

Hi there Jayden!

Thanks for leaving us a great review for your Meta Quest 3S!

We are thrilled to have you join us as you explore the Metaverse, we are sure you will discover many great experiences while adventuring through the many worlds of VR.

Make sure that you redeem your 3-Month free trial of Meta Horizon+, there are so many great titles to try out!

Hey there Anthony.

Thanks for the review, we are really pleased that your kids are having fun with their new Quest 3s.

Thanks for taking the time to review.

Hi Tifani!

Thanks for the great review, we are happy to have you join us on your adventures through the Metaverse!

With so much to explore and discover we can't wait so see that you stumble upon in VR next!

Hello Brook!

Thank you for leaving a review!

We are thrilled to hear that your son is loving his Christmas gift, and that he is still active while using his headset.

We wish you a wonderful rest of your day and that your son has the best time exploring the Metaverse!

It's awesome to hear you're getting to share Quest with the whole family! Thanks for the five stars, Lance!

Hi there,

Thanks so much for taking the time to share your experience regarding your recent Meta Quest 3S purchase.

We're always super happy to read that members of the metaverse family have upgraded their headsets! We're delighted that you're enjoying your new headset, and making full use of its features.

Happy gaming!

Hi Santos!

Thank you so much for taking the time to leave a review!

We're so glad to hear that the Meta Quest 3S made for such an awesome gift for your son and that he's been having an amazing time using it!

We hope you son continues to have a fantastic time as he explores the endless wonders of the Metaverse!

Hey there,

Thanks for taking the time to leave a review! We're glad to see that your husband enjoys the Meta Quest 3s headset so far and we hope that he can continue enjoying it in the future!

Hi there,

Thanks so much for taking the time to share your experience with us regarding your recent Meta Quest 3S purchase.

We're delighted to read that you're loving your new headset, and that you find the technology involved to be amazing!

When you're brand new to VR, it can take some time to get used to. Just make sure you're taking regular breaks!

Happy gaming!

Hello Ana!

Thank you for taking the time to leave a review!

We are happy to hear you and your family are enjoying the Metaverse and are having fun while doing workouts and are getting more of the family involved in the entertainment!

We wish you a wonderful rest of your day!

Hey Heather,

Thank you so much for sharing your Grandson's experience playing on the quest device. We love to hear families enjoying being a part of the Metaverse together.

If your Grandson is between the ages of 10-12, and if you haven't already done this, it's worth letting you know that he should have his own parent managed account.

This will prevent disruptions to his fun, such as an account being flagged for being underage, which can lead to potential account suspension.

With a parent managed account you can:

- Manage your child's account and privacy settings.
- See how much time your child spends in Meta Quest and set time limits
- Manage your child's access to apps, including allowing or blocking access to apps and features.
- Report someone who isn't following the Code of Conduct for Virtual Experiences.
-Make purchases for your child.
- Watch their Meta Quest experience in real time

To learn more about this, please search "Create and manage a Meta account for your child" via your favorite search engine to bring up the Meta web article!

If you do this, or have already done this for your grandson, it will prevent anything happening to their account, and allow them to get the best enjoyment and experience!

We'd like to thank you again for taking the time to share your Grandson's experience, and for leaving an amazing 5-star review as well!

Hi AzIpad, thanks for sharing your feedback. We are glad to hear you find the product easy to use, realistic, and performing well! We completely recognize the hassles caused by a shorter battery life than expected and want to help you optimize it. Try adjusting your display brightness and disabling unused background features. For more tips, visit Meta Store Support.

Hi EudesR,

We really appreciate you taking the time to provide a 5 star review and are thrilled to hear that you're enjoying your Quest 3S.

As our website states, it's an unreal device at an unreal price!

Hope to see you in the Metaverse soon!

Hello George!

Thanks for the wonderfully detailed feedback of yours.

We aim to make the experience more fun and comfortable for our users and we hope you continue to enjoy the Metaverse experience.

Hey there CaesarC, thank you for your amazing review!

It sounds like your family are enjoying VR, while taking steps towards your dream body, this may be the greatest use of VR yet!

We hope to hear more from you soon!

Hey there! Thanks so much for taking the time to leave a review, we really appreciate it! We're so glad to hear you're enjoying the clear display quality of your new Meta Quest 3S, and that the whole family are having fun with it!

Hello davegots,

Thank you for leaving your detailed review for the Meta Quest 3s.

We're sorry to hear about the problems that you've been experiencing both with the Quest device, and with our support team.

It is important to us at Meta Store Support, that you are able to enjoy your headset to its fullest, and wanted to help with some of the points that you've mentioned.

1, If you are still having a jumpy experience with the Quest headset, or having display issues, then you can try the following
1.1, Clear your boundary history, rather then redrawing the boundary. Go into the Settings > Environment setup (or Physical Space) > Boundary and select the option to "Clear boundary history"
1.2, Toggle Headset tracking off / on. Settings > Movement Tracking > Headset Tracking.
1.3, Ensure that the environment your in isn't too well lit, or dim, and that no large reflective surfaces are in view of the headset.

2, This is completely understandable, as everybody has a different level of comfort. Some can't stand the cross-strap of the headset, preferring the weight to be disrupted at the back, or the sides with alternative headset straps, and arrangements. We offer a range of facial interfaces, and a head strap alternative for those that don't like the standard setup on our Meta Quest Store.

3, It is regrettable to hear that your experience with our support team has caused you any further problems. Even if the device is no longer covered by the standard warranty, we still aim to provide the best possible support and troubleshooting that we can for the issue regardless.

I hope this has provided some info, and proved helpful to you. If you need any further support, please reach out to our friendly team at Meta Quest Support, and we will be happy to help you further.

Thanks.

Hi there Roxy!

Thanks for the amazing review for your grandsons new Meta Quest 3S!

We are thrilled to have him join us in the Metaverse, we look forward to his next adventure!

Hi Amber!

Thank you so much for taking the time to leave a review!

We're so glad to hear that you've been loving your new Meta Quest 3S and that you've found the experience to be extremely immersive and that the anxiety apps we've had available have been extremely helpful to you!

We hope that you continue to have an amazing time as you explore the endless wonders of the Metaverse!