Black Friday is hereShop new DoorbustersShop now

Main Content

Customer Ratings & Reviews

Your price for this item is $99.99
The comparable value price is $149.99

Customer reviews

Rating 3.7 out of 5 stars with 175 reviews

Rating Filter

Rating by feature

  • Value

    Rating 2.9 out of 5 stars

  • Quality

    Rating 3.0 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

69%would recommend to a friend

Customers are saying

Customers are enthusiastic about the quality, feel, and grip of the Geek Squad Certified Refurbished Xbox Elite Wireless Controller for Xbox One, with many praising its adjustability and premium feel. However, some customers reported issues with the controller's condition upon arrival, including stick drift and problems with the paddles and D-pad. Several users noted that the controller arrived damaged or with missing parts. Despite these concerns, the positive feedback regarding the controller's build quality and feel remains prominent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 175 reviews
  • Rated 5 out of 5 stars

    Great controller, bought for a friend as well

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for myself a couple months back and then bought another as a gift for a friend. With the warranty, it is an amazing deal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Controller for playing Fortnite

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this elite controller to be competitive on Fortnite what a big differents this controller has made in my building skills

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refurbished controller has held up as well as a new one. I would go this route again when I need a another controller.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished Works Perfect

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very grateful to find a refurbished controller. In addition I purchased the geek squad protection they stand by. Works perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Controller XBOX ONE

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am addicted to this controller. I got one for each of my Xbox Ones and my PC. Yes I love the controller even without it's custom features.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    left bumper popped off

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good everything about it except left bumper popped off while I was playing fortnite I didn’t throw it or drop it simply just popped off and now I don’t know how to fix it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Re-certified? Still broken..

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This GeekSquad-Refurbished Elite Controller failed to power up & operate on batteries. Brand new batteries, batteries from known good-working controllers, etc ... failed to power this controller. USB cable & power adapter did allow the controller to power up and operate normally. Clearly, the "certified" condition of this product failed to be properly bench-tested.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best xbox remote available

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased an elite controller about a year ago; saw this open-box item on sale & jumped at the chance to get a replacement at a discount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best controller for Xbox One

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could never go back to another controller unless it's the elite, so much better with game play. I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft - Geek Squad Certified Refurbished Xbox Elite Wireless Controller for Xbox One - Black worked as expected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Controler

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Got this to try to get better at the games my kids play. But, it's taking a little time to get really used to added features.

    I would recommend this to a friend
  • Cons mentioned:
    Condition

    Rated 1 out of 5 stars

    Controller

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew this was refurbished and took out 2 year Protection. It did not work. I’m glad, I got a full refund.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox controller

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my grandson for his Xbox. He liked it because of the paddles. It give him a better response time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great controller!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this controller. Can't beat Certified Refurbished either. Just like new with a great price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lets You Gain Control of Your Game

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent controller. It has made it easier for me to play my games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent condition

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks as if it was new, even for the certified refurbished state.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    broken

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    broken didn't know I had a 15 day return. my son just open my gift to him and it was broking to understand clearly the guide button isn't working as it should actually It doesn't work at all.. so am never going to do that again... if the item said Refurbished doesn't that mean the manufacture fixed it? (then why is it broking) not good .. so now I have to use the 20 dollar warranty I brought when I bought this controller not good at all this customer isn't happy at all and I don't care about the warranty. the fact is you sold me a broking controller

    No, I would not recommend this to a friend
  • Cons mentioned:
    Condition

    Rated 1 out of 5 stars

    Refurb joke

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is not refurbished it was dirty had animal fur on it and is missing a button. Probably not even going to work

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great controller

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Take your game to the next level. silky smooth band full programmable buttons. Make this a must have for serious gamers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best controls

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They should put this controller in the box with the game. This controller is the best of the best.

    I would recommend this to a friend
Sponsored