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Refurbished

Microsoft - Geek Squad Certified Refurbished XBOX Elite Wireless Controller for XBOX One - Black

Model: GSRF HM3-00001
SKU: 5655932
Sold byBest Buy

Customers are saying

Customers are enthusiastic about the quality, feel, and grip of the Geek Squad Certified Refurbished Xbox Elite Wireless Controller for Xbox One, with many praising its adjustability and premium feel. However, some customers reported issues with the controller's condition upon arrival, including stick drift and problems with the paddles and D-pad. Several users noted that the controller arrived damaged or with missing parts. Despite these concerns, the positive feedback regarding the controller's build quality and feel remains prominent.

Generated by AI based on customer reviews.
Features
  • Improve your performance and fit:

    Swap between a variety of metal thumbsticks and D-pads for personalized control and ergonomics.

  • Discover configurations that can improve accuracy, speed, and reach with thumbsticks of different shapes and sizes. The XBOX Elite controller adapts to your hand size and play style.

  • You'll experience better control whether you play FPS, racing, fighting, or other genres.

  • The new, faceted D-pad enables easier and more reliable combo execution, while the traditional D-pad provides precise control to change weapons or call in a strike.

  • Control, combinations, and confidence:

    The XBOX Elite Wireless Controller has four slots for interchangeable paddles.

  • Easily attach and remove them without any tools. Choose to attach some or all of the paddles, and configure the controller to what's best for you.

  • The paddles give your fingers more control, so you can execute devastating moves and experience more efficient control.

  • Now you don't have to take your thumbs off the thumbstick to execute intricate jump, aim, and shoot combinations. With the app*, you can assign a wide range of inputs to each paddle.

  • Fire faster with Hair Trigger Locks:

    With the flip of the Hair Trigger Locks, you can fire more quickly and save valuable time with each trigger pull.

  • Hair Trigger Locks stop the trigger movement after the shot and get you ready for the next one. Simply flip the switch again to get back to full-range trigger motion.

  • Each trigger has its own Hair Trigger Lock for independent control. Within the app, you can further fine-tune trigger settings.

  • Infinite freedom and flexibility:

    Customize your experience even further with an easy-to-use app*. Adjust trigger min/max values, thumbstick sensitivities, button assignments, and more, so the controls are exactly the way you want them.

  • Assign any of 14 inputs to the ABXY buttons, paddles, D-pad, triggers, and thumbstick clicks.

  • Create as many controller profiles as you like in the app and have tailored settings for any game. Load two profiles on the controller and instantly change between them with the built-in Profile Switch. The possibilities are virtually limitless.

  • This is what performance feels like:

    Every surface and detail is designed to meet the rigorous demands of competitive gamers.

  • Stainless steel thumbstick shafts, D-pads, and paddles are built to last. Low-friction, reinforced rings around each thumbstick minimize wear and provide buttery-smooth action.

  • Rubberized diamond grip gives the controller a more substantial feel while providing more stability. The enhanced grip also allows you to hold the controller with less effort, so you can play longer and more comfortably.

  • The soft-touch finish on the top case provides a luxurious feel and nonslip control.

  • Be ready for anything, anywhere:

    Each profile you create in the app* is stored in the cloud, and 2 profiles can be saved onto the controller itself. So no matter where you game, your profiles can always be with you.

  • The XBOX Elite Wireless Controller comes with a carrying case and variety of interchangeable components.

  • *App available on XBOX One and Windows 10

See all features
Specifications
  • Wireless
    Yes
    Battery Size
    AA
    Compatible Platform(s)
    XBOX One
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Reviews

Customers are sayingCustomers are enthusiastic about the quality, feel, and grip of the Geek Squad Certified Refurbished Xbox Elite Wireless Controller for Xbox One, with many praising its adjustability and premium feel. However, some customers reported issues with the controller's condition upon arrival, including stick drift and problems with the paddles and D-pad. Several users noted that the controller arrived damaged or with missing parts. Despite these concerns, the positive feedback regarding the controller's build quality and feel remains prominent.
This summary was generated by AI based on customer reviews.
  • Overall Performance (49)
  • Feel (9)
  • Button Quality (6)
  • Ergonomics (5)
  • Customization Options (3)
  • Stick Drift (4)
  • Missing Parts (3)
  • Smell (3)

Customer Images

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

  • Rated 1 out of 5 stars

    For something they push and advertise so hard!

    I recently went ahead and pre ordered the Xbox elite 2 controller. A couple days later I got an email saying the elite V1 refurbished was back in stock. I kept going back and forth wether or not I should switch my order. I finally did. I thought why not, let’s save some money. Geek squad states they go through the device practically with a fine tooth comb. I pay for the top shipping to get it soon as I was exited. Today comes and UPS is at my door. I open my package inside and the controllers box looks great. The case looks great. I finally pull the controller out and boom, rattling immediately occurs. I pray it’s just the removable joy sticks. It’s not, it’s the left joy stick. When pushing the button down, it doesn’t even make a noise or makes it feel like you pressed it down. Almost like it’s stuck. I can’t believe BestBuy or geek squad let a product like this leave. I knew I should have waited for the V2 but my dumb self couldn’t wait. This was to good to be true. I will say this and this is why it’s got two stars, BestBuy is working with me. Immediately calling them after I noticed the damaged controller, they sent me a prepaid label and set up a replacement to be received by next week Monday. It’s just terrible I paid for the next day shipping but the replacement comes 4 days later. Could have overnighted its tomorrow since it’s already 5 pm, having me receive it Saturday.

    Posted by Weizzer

  • Rated 1 out of 5 stars

    The controllers are trash

    I have already went through 2 of these because they just shut off. Each time I have tried to get them replaced Best Buy has treated me dirty and made me pay more money to get a replacement on something that I already paid to have a replacement for. I really one of these controllers to work longer than they have for the amount of money I have paid for them. I should have just bought the v2 but they were only giving me 100 so making me pay 125 extra for something that shouldve only costed 25 to upgrade.

    Posted by Crimsoncraig

  • Rated 4 out of 5 stars

    Fantastic controller. Refurb has some flaws though

    The Xbox One Elite Controller is easily the best controller I've ever used with either my Xbox or my PC. It's got good heft to it and the rubberized grip on the back helps keep it steady in the hand. Being able to switch out the D-pad and thumbsticks is great, and I don't think I'll ever be able to go back to a controller that doesn't have a circular D-pad. Being able to reassign buttons to the paddles on the back is really handy, although I wish you could assign keyboard keys to the paddles as well. All that said, I got a refurb version as there were no new versions in stock anywhere for anything resembling MSRP and there are some slight issues. One of the triggers pulls in a bit more than the other when the trigger locks are engaged and it's pretty noticeable.The left thumbstick also seems to have a tiny bit of stick drift as well. Neither of those things are enough for me to bother with a return/replacement, but it's something to keep in mind if buying a refurbished controller.

    Posted by blackroseMD1

  • Rated 4 out of 5 stars

    Quality Control Missed a Critical Issue

    The Microsoft Elite Wireless Controller is very well made, however this remanufactured unit had a major issue that was missed upon arrival...the right stick had not been rebuilt correctly and was not rotating smoothly and made a crinkly noise when moved. Best Buy stood behind the purchase and actually replaced the defective unit with a brand new unit right at the store. Best Buy Customer Service gets a 5 STAR for that!

    Posted by JWDauntless

  • Rated 4 out of 5 stars

    Great controller

    Tiny tiny bit of stick drift , was clean and works well I would recommend getting it, but I got the geek squad protection because of some of the negative reviews of people getting garbage controllers.

    Posted by 541sale

About refurbished
Refurbished products are previously owned items that are inspected, graded by condition, and resold at lower prices.
Lower prices on tested products
Save by choosing refurbished items that have been previously owned and graded by condition. Prices vary based on condition and availability.
Warranty included
All refurbished products include a warranty. Warranty length varies by condition. Returns follow Best Buy policies.
From the Manufacturer

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Pros for Microsoft - Geek Squad Certified Refurbished XBOX Elite Wireless Controller for XBOX One - Black
Overall Performance, Feel, Button Quality, Ergonomics, Customization OptionsOverall Performance, Battery Life, Customization, Weight, FeelOverall Performance, Battery Life, Customization, Weight, FeelThere were no pros for this product
Cons for Microsoft - Geek Squad Certified Refurbished XBOX Elite Wireless Controller for XBOX One - Black
Stick Drift, Missing Parts, SmellStick Drift, Button Quality, Price, Bumpers, A ButtonStick Drift, Button Quality, Price, Bumpers, A ButtonThere were no cons for this product

Specs

Questions & Answers
  • Can I customize the button assignments on this controller?

    Yes, you can customize your experience even further with an easy-to-use app*. Adjust trigger min/max values, thumbstick sensitivities, button assignments, and more, so the controls are exactly the way you want them.

    This question and answer was generated by AI based on customer and product data.
  • How many interchangeable paddles does the Xbox Elite Wireless Controller have?

    The Xbox Elite Wireless Controller has four slots for interchangeable paddles.

    This question and answer was generated by AI based on customer and product data.
  • How can I personalize this controller?

    You can swap between a variety of metal thumbsticks and D-pads for personalized control and ergonomics.

    This question and answer was generated by AI based on customer and product data.
  • Does the Xbox Elite controller have adjustable trigger settings?

    Yes, you can fire faster with Hair Trigger Locks. With the flip of the Hair Trigger Locks, you can fire more quickly and save valuable time with each trigger pull.

    This question and answer was generated by AI based on customer and product data.
  • Does the Xbox Elite controller have a rumble feature?

    Yes, it has a rumble vibration feature.

    This question and answer was generated by AI based on customer and product data.
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