Customer Ratings & Reviews
- Model:
- KSR-00001
- SKU:
- 6238313
Rating by feature
- Value
Rating 4.9 out of 5 stars
- Quality
Rating 5.0 out of 5 stars
- Ease of Use
Rating 5.0 out of 5 stars
Customers are saying
Customers enjoy the Surface 13.5" laptop's lightweight and portable design, praising its ease of use and responsive touchscreen. Many appreciate the long battery life and fast SSD, finding it ideal for students and travelers. Positive feedback also highlights the sleek design and competitive price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
A Great Start
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So first thing, I like to change up my laptops and upgrade every once in a while. I had a Mac which was great, but I thought it was time to go back to PC. So I gave this laptop a try. Overall, great device. The laptop is sleek and stylish. Performance level was just fine. No complaints about this device at all, I like the functionality of this device. light weight and super portable. However, I found the use of the touch screen portion was not ideal. I actually returned this device and purchased the surface book 2. Which I feel had better functioning overall, with the touch screen and use of the Microsoft pen (because I can detach as a tablet). That was just my personal preference. I still would recommend this laptop as a top notch PC to anyone.
I would recommend this to a friend - Pros mentioned:Weight
Great laptop for school
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is fantastic. It is extremely fast. I can have multiple applications running and nothing slows down. It is also very lightweight and the sleek look it has is very appealing,
I would recommend this to a friend - Pros mentioned:Speed, Touch screen
Easy to use and FAST
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use and the touch screen is amazing. it's like having a large smartphone with a keyboard. I love the speed in which it comes up when I turn it on and navigating around the apps.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're delighted to hear that the Surface Laptop has exceeded your expectations! Thanks for calling out some of your favorite features to the community. Your insights are very useful!
Cheers,
Jessica
Surface Customer Care
- Pros mentioned:Ease of use, Speed
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was surprised that I was able to do some light editing on this laptop. Its fast, portable & excellent for college students. If only it had 8 more gigs of ram, it would be a beast !!
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Wayne,
Thanks for sharing your excitement with the community! We're delighted you're loving your Surface Laptop so far. If you'd like to check it out, we offer Surface Laptop with 16GB of RAM at Best Buy here: https://www.bestbuy.com/site/microsoft-surface-laptop-2-13-5-touch-screen-intel-core-i7-16gb-memory-512gb-solid-state-drive-latest-model-platinum/6298028.p?skuId=6298028.
Kindly,
Jessica
Surface Customer Care
- Pros mentioned:Weight
Great laptop for college students.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the laptop overall. It is slim, lightweight and fits perfectly inside my backpack. I have not tried the pen yet, so no comments on that. The only thing I wish if the laptop could be flipped!!
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thanks for calling out some of your favorite features of the Surface Laptop. We're glad you're loving the slim, lightweight design. If you're ever looking to purchase a two-in-one device in the future, try checking out the Surface Book 2. This is able to transform into both laptop and tablet modes for various uses. Find it at Best Buy here: https://www.bestbuy.com/site/microsoft-surface-book-2-13-5-touch-screen-pixelsense-display-intel-core-i5-8gb-256gb-igpu-silver/6145604.p?skuId=6145604.
Kind regards,
Jessica
Surface Customer Care
- Pros mentioned:Ease of use, Weight
Love it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is super easy to use! It's super slim and lightweight. My only complaint would be that the fan is a little on the noisy side when it's charging. I'll just crank up Pandora ;)
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're thrilled to hear you're loving all there is about the Surface Laptop so far! We're sorry to hear that your fan seems to be a little noisy. Have you tried running the Surface Diagnostic Tool Kit? This usually is able to resolve minor issues including running any updates you may need. Check out easy steps for how to use this free tool here: https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit.
If you encounter any questions or concerns, please don't hesitate to reach out to our support team here: https://support.microsoft.com/en-us/contactus/.
Kind regards,
Jessica
Surface Customer Care
- Pros mentioned:Speed
Pricey but Worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first, I bought a Lenovo from Best Buy for around $400 thinking it would be cheap AND good. But sometimes you need to chip in a little bit more for the better stuff. Even though this laptop was a couple hundred bucks more, it was very much worth it. The laptop is sleek, fast, doesn't make any noise, and comfortable to type with. I can see this laptop lasting for a while, unlike my old Lenovo. Although the laptop isn't meant for it, light gaming works and the graphics are vivid and HD. I highly recommend this laptop if you want a good Windows laptop.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Sandy,
Thanks for sharing how you love to use your Surface Laptop with the community. We're delighted that you're having a great Surface experience so far! Between powerful performance, sleek design, and a brilliant display, Surface Laptop is certainly brag-worthy! We hope you continue to enjoy.
Cheers,
Jessica
Surface Customer Care
- Pros mentioned:Ease of use, Weight
Love it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a big bulky Dell before and this is light and super portable. I’m absolutely in love. Perfect for a student like myself.
I would recommend this to a friend - Pros mentioned:Battery life, Speed
Great lightweight laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We couldn't be happier with the laptop. The screen is amazing, great battery life, and relatively speedy given the segment and price.
I would recommend this to a friend - Pros mentioned:Weight
Great when you travel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The size and weight of this laptop make it ideal for traveling. Light sturdy and compact packing also great sound.
I would recommend this to a friend - Pros mentioned:Ease of use
Excellent
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Easy to use! Great price! My son is happy with this item.
I would recommend this to a friend - Pros mentioned:Ease of use, Weight
Good laptop for a college student
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my daughter for college and it has been easy for her to use and light weight.
I would recommend this to a friend - Pros mentioned:Battery life
Great laptop!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never causes me any issues. Long lasting battery. It feels a lot like a macbook.
I would recommend this to a friend - Pros mentioned:Speed
Great computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the solid state drive, loads fast. Works great for my high school age daughter.
I would recommend this to a friend - Pros mentioned:Speed, Weight
That's what I wanted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.really good laptop. has everything that you need, fast, light weight. Recommend!
I would recommend this to a friend - Pros mentioned:Touch screen, Weight
Great for my daughter.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter is a senior in high school preparing for college. Loves the touch screen feature. Thin and light.
I would recommend this to a friend - Pros mentioned:Ease of use, Weight
Nice laptop, easy to carry, lightweight.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's been a nice treat to have a lightweight laptop! I'm a student and love the ease of use. Happy!
I would recommend this to a friend - Pros mentioned:Ease of use, Weight
Excellent laptop for our child
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent start laptop for our child. Easy to set up and light weight.
I would recommend this to a friend - Pros mentioned:Battery life, Weight
good looking, great battery but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.pointer control is poor, often have to double click for what should be single click - touch pad sensativity also very poor. Touch screen works well altho I wish the device had the yoga feature of Lenovo laptops. Best feature is the battery. goes for at least 10-12 hrs w/o needing a charge. it's also v/light weight and pretty/
No, I would not recommend this to a friend - Pros mentioned:Ease of use
Love it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop! It’s extremely user friendly and so sleek.
I would recommend this to a friend
